topic Re: Unable to renew my Education License in Education Installation, Licensing & Administration Forum (Read-only)

Unable to renew my Education License

mluttmer — Sun, 27 Oct 2024 17:12:47 GMT

My Education License on Autocad expired recently, I tried to renew it through the restart access option but i was unable to, the following message appeared: "Unfortunately the maximum number of verification attempts was reached and we were unable to confirm your eligibility for educational access to Autodesk products. Please contact SheerID (our identity verification provider) if you need to try again"
i tried contacting SheerID but they were also unable to help, they said that I already have an approved verification request from 27 Mar 2024 and that because of it they can't process a new request. Their response can be read below:

Myka G. (SheerID)

Oct 15, 2024, 05:00 PDT

Hi Martin,

Thank you for contacting SheerID regarding your verification request for the Autodesk educational license. I'm sorry to hear that there has been an issue confirming your eligibility. Let me address your concern.

Upon checking our records, I can see that you already have an approved request on 27 Mar 2024 under martin.luttmer3t@gmail.com with request ID 66032c2826b1b10f3ce8be05

Since you've been verified, we are unable to process additional requests at this time. Autodesk has set guidelines allowing students to be approved once every 335 days.

SheerID is limited to handling the verification process as a third-party verification company. Unfortunately, we do not have access to customer accounts and systems. Since our records show that you have been successfully verified, the retailer handles any further questions regarding the offer or your account directly. I hope you understand my support limitations in this case.

It would be of great assistance if someone could help me with this problem

Re: Unable to renew my Education License

LeoWarrenADSK — Tue, 29 Oct 2024 12:11:19 GMT

Hi @mluttmer,

I apologise for the delay in getting started and I understand the frustration with the process so far. Please reach out to our Education Team through the Autodesk Assistant as they are able to grant further attempts - if you have any issues getting in contact with the team, please let me know.

If you have any other questions, please don't hesitate to reach out,

All the best,

Re: Unable to renew my Education License

LeoWarrenADSK — Fri, 01 Nov 2024 12:27:31 GMT

Hi @mluttmer,

I also reached out to our Education team regarding this matter to see is there are current issues. Did you have another Autodesk Account using this email address? The team has told me that email addresses are also restricted to verifying once over 335 days, which could also be a cause here.

I look forward to hearing from you,

Re: Unable to renew my Education License

LeoWarrenADSK — Tue, 05 Nov 2024 13:00:51 GMT

Hi @mluttmer,

I wanted to follow up as I haven't heard from you in a few days. Did you manage to renew your account, or do you need any further support? If everything is working well, I'd be happy to hear from you; otherwise, please don't hesitate to let me know of any issues or questions.

All the best,