topic Re: "There were some issues at out end" - Error message when trying to re-download Revit 2025. in Education Installation, Licensing & Administration Forum (Read-only)

"There were some issues at out end" - Error message when trying to re-download Revit 2025.

lars.nielsenUX5GS — Sat, 03 Aug 2024 22:49:38 GMT

Hi,

I am getting this error message when trying to download the student version of Revit 2025:

"There were some issues at out end. We ran into a snag. Please come back soon to try again, we are working diligently to resolve the issue" (please see attached screenshot).

I had a new hard drive installed two days ago so I have uninstalled Revit 2025 from my secondary drive and need to install it on the new SSD drive. I am pretty sure I did a clean uninstall correctly as per the instructions in the link below, although I am still unable to download and install Revit.

If someone could please help me I would appreciate it because I have a university assessment due soon and time is just ticking away without Revit.

Many thanks,

Lars Nielsen.

Clean uninstall instructions that i followed:

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/How-to-Complete-a-Clean-Uninstall-of-Revit-products.html

Re: "There were some issues at out end" - Error message when trying to re-download Revit 2025.

ennujozlagam — Mon, 05 Aug 2024 02:58:04 GMT

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Education-Plan-There-were-some-issues-on-our-end-We-ran-into-a-snag.html

Re: "There were some issues at out end" - Error message when trying to re-download Revit 2025.

LeoWarrenADSK — Thu, 08 Aug 2024 16:51:46 GMT

Hi @lars.nielsenUX5GS,
Has the suggestion from @ennujozlagam helped answer your question?
If so, please click on the button "Mark as Solution". This helps future community members benefit if they have the same question
If you still need help, please feel free to provide an update so we as Community know how we can help you.

All the best,