topic Re: I can't renew my Autodesk student license in Education Installation, Licensing & Administration Forum (Read-only)

I can't renew my Autodesk student license

royalwoman — Sun, 02 Jun 2024 19:03:58 GMT

Steps to reproduce
I can't renew my license, the first time I tried I got a banner saying I was still eligible but still the expiration notice didn't go away so I tried the second time it redirected me to a page asking me to enter the website from my university, I put it in but the button to confirm doesn't work! I tried several times and the problem continues!

Expected results

I want the confirm button to work so I can renew my license

Actual results
The button to confirm doesn't work!

URL where issue occurs
https://www.autodesk.com/education/edu-software/overview?sorting=featured&filters=individual

Browser
Safari

OS
Mac

Attachment

Re: I can't renew my Autodesk student license

LeoWarrenADSK — Wed, 05 Jun 2024 22:38:06 GMT

Hi @royalwoman,

I apologise for the delayed response. I've just checked your account, and I can see you're verified into 2025. Do you require any assistance getting started with your Education access?

All the best,

Re: I can't renew my Autodesk student license

Cynthia.Schwartz2EK8T — Wed, 26 Jun 2024 18:35:03 GMT

I am having a similar problem. I need to renew my educational access for another full year. The renew educational access web page form does not work. I have tried three different browsers, and it will not let me renew my educational access.

Re: I can't renew my Autodesk student license

LeoWarrenADSK — Thu, 27 Jun 2024 11:46:34 GMT

Hi @Cynthia.Schwartz2EK8T,

I've just reset your education profile. Can you try to verify and let me know if there are any issues?

Any screenshots would be appreciated and would help narrow down the cause of the issue.

I look forward to hearing from you,

Re: I can't renew my Autodesk student license

LeoWarrenADSK — Mon, 01 Jul 2024 15:40:18 GMT

Hi @Cynthia.Schwartz2EK8T,

Did you manage to verify your education eligibility? Please don't hesitate to reach out if you need any help.

All the best,

Re: I can't renew my Autodesk student license

1900587W5U7X — Sat, 20 Jul 2024 12:28:56 GMT

hello, can you kindly reset my educational profile too? I have the same issue

Re: I can't renew my Autodesk student license

LeoWarrenADSK — Sat, 20 Jul 2024 23:08:05 GMT

Hi @1900587W5U7X,

I've reset your education profile; please try to reverify and let me know if you have any issues,

All the best,

Re: I can't renew my Autodesk student license

1900587W5U7X — Mon, 22 Jul 2024 16:47:50 GMT

Thanks a lot

For now, this step doesn't work, it doesn't give me any notification anymore

Is there any direct link or URL that gets me to the confirmation page?

Re: I can't renew my Autodesk student license

LeoWarrenADSK — Tue, 23 Jul 2024 00:31:39 GMT

Hi @1900587W5U7X,

Can you share a screenshot of what you are seeing on the Education product page? There should be the option to renew in the banner - if this is not the case I can refer this to our development team.

All the best,

Re: I can't renew my Autodesk student license

1900587W5U7X — Thu, 25 Jul 2024 22:01:39 GMT

Re: I can't renew my Autodesk student license

LeoWarrenADSK — Thu, 25 Jul 2024 23:18:39 GMT

Hi @1900587W5U7X,

I've reached out to our Education Team but in the meantime, what happens when you click select on any of the products listed?

All the best,

Re: I can't renew my Autodesk student license

LeoWarrenADSK — Tue, 30 Jul 2024 14:04:22 GMT

Hi @1900587W5U7X,

I wanted to follow up and see if selecting any of the products launched the eligibility process pages. I've just checked your account, and I can't see an associated education profile.

Please don't hesitate to reach out if you need any assistance—I'd be happy to help you get started.

All the best,

Re: I can't renew my Autodesk student license

mail-an-ernst — Fri, 13 Sep 2024 06:41:50 GMT

We have the same problem. The renew button does not work (see screenshot). Can you help?

Re: I can't renew my Autodesk student license

mail-an-ernst — Mon, 16 Sep 2024 08:11:30 GMT

The Autodesk support solved the problem.

Re: I can't renew my Autodesk student license

roc00110 — Fri, 04 Oct 2024 14:34:20 GMT

Solved