topic Re: License Error in Education Installation, Licensing & Administration Forum (Read-only)

License Error

ksoylugil — Tue, 02 Jan 2024 20:18:40 GMT

Hello,

Im being prompted with the following pop up:

License Error

The License manager is not functioning or is improperly installed. AutoCAD will shut down now.

ADLSDK_STATUS_AUTH_PENDING

1:[IDSDK] 3005: The SSO client object acquired is invalid or null.

With numerous attempts at trying to resolve with 'live chat' specialists, i have not had any luck. Super frustrated with how there is a lack of support for students.

Re: License Error

LeoWarrenADSK — Wed, 03 Jan 2024 00:00:11 GMT

Hi @ksoylugil,

Can you try the following steps:

Connect into your Autodesk Account and go into "Product Updates."
Download and install the latest Autodesk Desktop Licensing Service Update.

Note. You can also refer to Autodesk Licensing Service Updates for the latest version. Detailed instructions on how to install the update are highlighted on the corresponding page.

Download and install the latest Autodesk Single Sign On Component (AdSSO) for Autodesk product versions 2020 to 2023 and Autodesk Identity Manager component update for product versions 2024 and beyond.
Start and sign in into the Desktop App.
Start AutoCAD again.

Please let me know if those steps work or if you have any further questions,

All the best,

Re: License Error

ksoylugil — Wed, 03 Jan 2024 00:35:35 GMT

Hi Leo,

Unfortunately this is not working for me. When on the Autodesk Access app, it will not allow me to sign in(I would press sign in with nothing happening).

Re: License Error

LeoWarrenADSK — Wed, 03 Jan 2024 22:27:28 GMT

Hi @ksoylugil,

Can you share a screenshot/recording of where the issue is happening? Any further details would be appreciated so I can forward them to the access and support teams,

All the best,

Re: License Error

mdavis22569 — Thu, 04 Jan 2024 15:27:32 GMT

Can you try a new Temp Windows Profile and try signing in?

Re: License Error

ricky_koijam — Thu, 25 Jul 2024 14:10:52 GMT

Same issue happening to my account, couldn't sign in at all.

Re: License Error

LeoWarrenADSK — Fri, 26 Jul 2024 00:20:28 GMT

Hi @ricky_koijam,

Can you share a screenshot of the error you are seeing? Further details would be very helpful in narrowing down the cause of the issue.

All the best,

Re: License Error

ricky_koijam — Fri, 26 Jul 2024 07:13:05 GMT

This is the error that I've got, not able to sign in at all(tried several times clicking on to sign in). And ERROR 3005 pops up

License Error

The License manager is not functioning or is improperly installed. AutoCAD will shut down now.

ADLSDK_STATUS_AUTH_PENDING

1:[IDSDK] 3005: The SSO client object acquired is invalid or null.

Re: License Error

LeoWarrenADSK — Fri, 26 Jul 2024 23:53:11 GMT

Hi @ricky_koijam,

Can you reinstall the Autodesk Identity manager? We have instructions on how to do this here, but please feel free to reach out if you need any help.

All the best,

Re: License Error

ricky_koijam — Sat, 27 Jul 2024 10:14:10 GMT

That didn't fix the problem, instead, it keeps on showing up the same error. Not able to sign in.

Re: License Error

ricky_koijam — Sat, 27 Jul 2024 10:22:33 GMT

Now its able to access to AutoCAD 2024 but not able to sign in AutoDesk Access

Re: License Error

ricky_koijam — Sat, 27 Jul 2024 16:54:40 GMT

I could not install revit and shoes Error 4000.

Re: License Error

LeoWarrenADSK — Sun, 28 Jul 2024 23:52:44 GMT

Hi @ricky_koijam,

I understand that this installation process has not gone as smoothly as normal and I really appreciate your persistence with seeing this too the end. Fortunately we are making progress as the error has changed, which we fortunately have a support article for. The cause is likely remnants of previous installations or a missing documents folder, either way a step by step guide is provided to help you validate each issue.

I hope this helps and I look forward to hearing from you,

Re: License Error

ricky_koijam — Mon, 29 Jul 2024 12:50:28 GMT

I followed the instructions provided yet it does not solve the problem.

Re: License Error

LeoWarrenADSK — Tue, 30 Jul 2024 00:53:33 GMT

Hi @ricky_koijam,

Has the error changed or is the error code still 4000? Any further screenshots would be appreciated and helpful in identifying the issue.

Other potential causes could include the licensing component or ODIS - steps to fix these components can be found here.

All the best,

Re: License Error

ricky_koijam — Tue, 30 Jul 2024 05:08:50 GMT

It got installion percentage upto 20% and accelerate down and shows ERROR 4000

Re: License Error

LeoWarrenADSK — Tue, 30 Jul 2024 16:47:51 GMT

Hi @ricky_koijam,

Thank you for the screenshots. Given that this error persists despite the recommended solutions, can you share the installation log files so I can look at what is going on in the background? We have instructions on how to do this here, which also include a download to a tool that automatically collects the files for you.

I look forward to hearing from you,

Re: License Error

ricky_koijam — Tue, 30 Jul 2024 16:57:26 GMT

Installation log files.

Re: License Error

mdavis22569 — Tue, 30 Jul 2024 17:08:00 GMT

Can you share them to the ticket @ricky_koijam

Also was this a deployment or direct download?

Re: License Error

ricky_koijam — Tue, 30 Jul 2024 17:12:05 GMT

How do I make a ticket for AutoDesk?

It was a deployment.