topic No renew option in Education Installation, Licensing & Administration Forum (Read-only)

No renew option

22229424 — Mon, 22 Jul 2024 09:22:18 GMT

I see this is a common problem and none of the support requests have a solution. But I'd might as well ask anyway!

There is no way for me to renew my student licence. I've followed every guide, all the Autodesk support pages, and they all talk about this "personalised banner" that never appears.

These things shouldn't be so difficult 😞

Can anyone help? Thank you in advance.

Re: No renew option

LeoWarrenADSK — Tue, 23 Jul 2024 00:04:08 GMT

Hi @22229424,

Can you share a screenshot of what you see on the Education Product Page when you are signed in? I can then help point you in the right direction or refer this to our development team for further investigation.

I look forward to hearing from you,

Re: No renew option

22229424 — Tue, 23 Jul 2024 15:57:04 GMT

Hi Leo. Many thanks for being available to help. When I went back to take a screenshot, the banner was there and I was able to renew! So I'm all set for another year 🙂

Re: No renew option

LeoWarrenADSK — Tue, 23 Jul 2024 23:15:56 GMT

That's great to hear @22229424!

See you around on the Community 🙂