topic Re: Unsupported Browser Error in Education Installation, Licensing & Administration Forum (Read-only)

Unsupported Browser Error

hehlaA3NXB — Mon, 21 Nov 2022 19:42:37 GMT

When I try to open Fusion 360 on my windows computer it says I'm using an unsupported browser. I've tried two of the supported browsers, and a clean install from a supported browser but still no luck. How do I fix this?

Re: Undupported Browser Error

kellings — Mon, 21 Nov 2022 18:51:52 GMT

Hi @hehlaA3NXB . Sorry you have any issue.

What browsers have you tried? When you try to access Fusion Online, where are you at? Are you on your own personal/home wifi or are you using school wifi?

Re: Undupported Browser Error

hehlaA3NXB — Mon, 21 Nov 2022 18:55:13 GMT

I've tried Firefox and chrome. Both on school WiFi at the University of Wisconsin Platteville.

Re: Undupported Browser Error

kellings — Mon, 21 Nov 2022 19:12:57 GMT

OK, thank you. Do you have the ability to connect to your smartphone on that computer and then try it again?

There are ports that need to be opened up on the schools WiFi network. If you can connect to a different WiFi network like your cell phone, that would probably rule out pretty quickly if proxy settings of the school WiFi are the problem, or if there is an issue with your browser.

Do you have the ability to try that for me? There is a document that I can also provide that will tell your school IT people what ports need to be open and what sites need to be able to be contacted.

Re: Undupported Browser Error

Warmingup1953 — Mon, 21 Nov 2022 19:20:12 GMT

Maybe check the ports are open and test Ping the domains listed:

https://help.autodesk.com/view/fusion360/ENU/?caas=caas/sfdcarticles/sfdcarticles/Fusion-360-cannot-access-the-services-through-proxy.html

Re: Undupported Browser Error

hehlaA3NXB — Mon, 21 Nov 2022 19:46:54 GMT

I don't have the ability to connect to my phone. Can I test this theory by just using any WiFi network that isn't the school's?

Re: Unsupported Browser Error

dan.banach — Mon, 21 Nov 2022 19:47:27 GMT

Hi @hehlaA3NXB

Can you please try the following.

Ensure you're running the latest version of Chrome
Clear the cache on a Chromebook
Update graphics and system drivers on a Chromebook
Run Fusion 360

Start your Chrome browser
Create a new Incognito window
Go to https://fusion.online.autodesk.com and log in with your education account.

For reference here is a link to Online - Browser access to Fusion 360 FAQ.

Please keep us posted.

-Dan

Re: Unsupported Browser Error

hehlaA3NXB — Mon, 21 Nov 2022 19:59:12 GMT

that didn't work either. I'll attach a screenshot of the error

Re: Unsupported Browser Error

dan.banach — Mon, 21 Nov 2022 20:53:43 GMT

Hi @hehlaA3NXB

Can you confirm that you tried my suggestions or using Fusion Online on a different network, or both?

Thanks,

-Dan

Re: Unsupported Browser Error

hehlaA3NXB — Mon, 21 Nov 2022 22:02:46 GMT

I haven't been able to try it yet. My phone plan doesn't allow me to use it as a mobile hotspot and I'm on campus for another 2.5 hours. I'll let you know when I try it.

Re: Unsupported Browser Error

hehlaA3NXB — Tue, 22 Nov 2022 03:10:26 GMT

I tried a using a different network, and it didn't work either. same screen as the one I posted earlier.

Re: Unsupported Browser Error

dan.banach — Tue, 22 Nov 2022 12:32:56 GMT

Hi @hehlaA3NXB

Thanks for the update. Are you running Fusion on a Chromebook, Windows or Mac?

A few more things to try.

If you’re running a Virus software, temporarily disable it and try running Fuion online.
Ensure all operating system updates are installed on your computer.
Shutdown and Restart your computer.
Ensure you have Admin rights to run the browser; right-click on the Chrome shortcut on your desktop, and click run as Administrator.
Can you log into Fusion Team (where your Fusion data is stored) at https://login.autodesk360.com (same credentials you log into Fusion with).
Try running Fusion online from a different computer. This will tell us if the issue is within your computer.

Keep us posted.

-Dan

Re: Unsupported Browser Error

hehlaA3NXB — Tue, 22 Nov 2022 04:46:36 GMT

I'm running windows 10 on a lenovo yoga. I've tried steps 1 through 5 with no luck at all. I had a different error than usual on step 5 though.

Re: Unsupported Browser Error

dan.banach — Tue, 22 Nov 2022 12:59:35 GMT

Hi @hehlaA3NXB

Thanks for trying the steps. A few more questions?

Were you ever able to log into Fusion 360?
Since you have a Windows computer, have you tried installing Fusion 360 locally?
When you log into www.autodesk.com/eligibility please validate that you see that your Autodesk Education Plan has an end date in the future?
Have you run through the steps in this document: Fusion 360 - student and educator install and eligibility process (after confirming your eligibility, you must acquire a Fusion 360 education license).
1. Log into the Autodesk Education site and if needed verify your eligibility.
2. To get or renew your Fusion 360 license; on the Fusion 360 product card click "Get product".

Then click "ACCESS"

Launch Fusion 360.
If the Education license does not appear on the top of the screen, sign out and back into Fusion 360.

Keep us posted

-Dan

Re: Unsupported Browser Error

hehlaA3NXB — Tue, 22 Nov 2022 14:30:17 GMT

I've never been able to log into fusion 360. I can put my information in, but then it comes up with the unsupported browser error. Even with the program installed locally. I was very confused when it showed me an unsupported browser message while I was trying to launch a local program. The end date for my education license is November 8th, 2023. I followed all the steps laid out in the document, but when I get to step 4 I have a browser error message instead of the welcome message. I have HSM-works running on the same computer and autodesk account with no issues other than the known bugs.

Re: Unsupported Browser Error

dan.banach — Tue, 22 Nov 2022 14:58:25 GMT

Hi @hehlaA3NXB

Thanks for the update. I submitted a request for the team to look at your account, and see if there are any issues.

One more idea. Can you try to acquire a Fusion 360 license from your phone (follow the steps above) and let me know if you have success?

Thanks for your patience as we figure out this issue.

-Dan

Re: Unsupported Browser Error

terrence.matthews — Tue, 22 Nov 2022 23:26:22 GMT

Thank you for bringing this to our attention @dan.banach

Re: Unsupported Browser Error

dan.banach — Wed, 23 Nov 2022 00:14:36 GMT

Hi @hehlaA3NXB

We've confirmed that you have a valid Fusion 360 subscription. There may be a setting on your computer that is preventing Fusion from running.

Can you try to run Fusion 360 from a different computer?

Keep us posted.

-Dan

Re: Unsupported Browser Error

dan.banach — Wed, 23 Nov 2022 13:03:17 GMT

Hi @hehlaA3NXB

I found an article about unsupported browser errors. Please try the following in your Chrome browser..

On your computer, open Chrome.
At the top right, click More > Settings.
At the bottom, click Advanced.
Under "Privacy and security," click Content settings.
Click JavaScript.
Turn on Allowed (recommended).
Close Chrome.

Let us know if this solves the issue.

-Dan

Re: Unsupported Browser Error

dan.banach — Wed, 23 Nov 2022 13:21:13 GMT

Hi @hehlaA3NXB

The Use Account Control settings may also stopping Fusion 360 from running. Here are a couple articles. That may help.

Keep us posted.

-Dan