topic Re: Add License key after a trial - fail error cannot display in a frame in Education Installation, Licensing & Administration Forum (Read-only)

Add License key after a trial - fail error cannot display in a frame

joestureHKX24 — Thu, 11 Apr 2024 08:32:24 GMT

Like others reporting across products and platforms after a trial and attempting to enter the license key for a education purpose you receive the following error, then it takes to your account manager. Irrespective of platform, tried MAC, Linux and Windows 10/11 without impact errors are the same. Plenty of us at Uni having same issue

Re: Add License key after a trial - fail error cannot display in a frame

LeoWarrenADSK — Sun, 14 Apr 2024 23:41:19 GMT

Hi @joestureHKX24,

Unfortunately, we're aware of an issue with RegisterOnce, which is used to activate institutional licenses. Our Education and Activation team are working to resolve the issue. I am also escalating the case you have opened with our support teams to help you get the best support.

I apologise for the disruption, please feel free to reach out if you have any questions,

Re: Add License key after a trial - fail error cannot display in a frame

mtavares316 — Fri, 12 Apr 2024 15:12:28 GMT

Hi can you open a case for me too same issue with any of the current versions of Maya edu version doing the same thing after entering a Serial

Re: Add License key after a trial - fail error cannot display in a frame

kgchristoffe — Fri, 12 Apr 2024 16:27:18 GMT

Same with 3DS Max

Re: Add License key after a trial - fail error cannot display in a frame

falconicX3NRU — Fri, 12 Apr 2024 16:46:16 GMT

I am experiencing this issue when trying to activate AutoCAD architecture as well as Civil 3D. Hoping for a fix soon.

Re: Add License key after a trial - fail error cannot display in a frame

jasonhuRXQYL — Fri, 12 Apr 2024 17:05:19 GMT

A lot of folks are getting this issue. I submitted a case a while ago, haven't heard anything.

CaseNo:22153665. Subject:Problem Activating with Serial [ ref:!00D3008uIL.!500Kf0UlbLR:ref ]

Re: Add License key after a trial - fail error cannot display in a frame

KapyBear — Sun, 14 Apr 2024 06:11:08 GMT

Is there any resolution to this yet I have the same error

Re: Add License key after a trial - fail error cannot display in a frame

admin4WPQ8 — Sun, 14 Apr 2024 13:29:46 GMT

Same problem.

Re: Add License key after a trial - fail error cannot display in a frame

gabriel_varga19840603 — Sun, 14 Apr 2024 17:01:57 GMT

As you and others, I have the exact same problem

Re: Add License key after a trial - fail error cannot display in a frame

admin4WPQ8 — Sun, 14 Apr 2024 17:06:48 GMT

Trying to activate an Autocad v.2022 (already activated previously) instead activates without problems, if you try to activate a new version (2024 or 2025) that has never been activated before it crashes.

Re: Add License key after a trial - fail error cannot display in a frame

joestureHKX24 — Sun, 14 Apr 2024 17:18:14 GMT

To all, not sure if this is of any assistance but the vendor that supplies our educational licenses said the advised issue was a global issue and that the general resolution was for the license vendor to issue of a new product code. On receipt of the new code the registration proceeded very quickly with no faults. On usage the product displays the product is now a full educational license. Just to confirm this error and resolution pertained to a 2025 Educational product.

Re: Add License key after a trial - fail error cannot display in a frame

admin4WPQ8 — Sun, 14 Apr 2024 17:22:53 GMT

In the control panel (https://manage.autodesk.com/products) you see the new license code you were assigned?

Re: Add License key after a trial - fail error cannot display in a frame

joestureHKX24 — Sun, 14 Apr 2024 23:02:26 GMT

Yes I do see the new code in multiple places and in addition I also see
on the main screen (Autocad 2025) that it is a licensed educational
product and finally when I look at my personal profile and products it
again shows the licensed product

Re: Add License key after a trial - fail error cannot display in a frame

mtavares316 — Sun, 14 Apr 2024 23:55:01 GMT

hi my maya 2025 key was changed but I’m still having the same error when trying to activate can someone confirm they changed it as when I generate a download on the edu site it’s different than on the account page

Re: Add License key after a trial - fail error cannot display in a frame

admin4WPQ8 — Mon, 15 Apr 2024 06:14:06 GMT

So at the moment you just have to wait for them to issue a code and proceed with the activation.

Re: Add License key after a trial - fail error cannot display in a frame

infoKYSTR — Tue, 16 Apr 2024 10:00:35 GMT

That would be really nice, because we paid for something we can't use and we need autocad as soon as possible right now 😞

Re: Add License key after a trial - fail error cannot display in a frame

infoKYSTR — Tue, 16 Apr 2024 10:03:29 GMT

Do I then need a whole new installation file or is it then solved at the part where the link is opening ?

Re: Add License key after a trial - fail error cannot display in a frame

LeoWarrenADSK — Tue, 16 Apr 2024 11:09:31 GMT

Hi Everyone,

I apologise for the late responses. I've either reached out to you individually, created a case for you or taken an existing open case and escalated them to our Tier 2 Education team, who are working with our activation team to fix this.

Please let me know if you have any issues or questions,

All the best,

Re: Add License key after a trial - fail error cannot display in a frame

maligauravh — Tue, 16 Apr 2024 12:56:29 GMT

Facing the same error for my AutoCAD 2022 activation.

Re: Add License key after a trial - fail error cannot display in a frame

andrea_pellizzonL2F3F — Tue, 16 Apr 2024 15:16:01 GMT

Same problem with Autocad 2025