https://forums.autodesk.com/t5/education-installation-licensing/unable-to-complete-export-screening-process/m-p/12510731#M2528 <P>A prompt asking me to complete export screening process appeared and I tried to complete this screening process but realized that as an Educational Account, I'm unable to chat live agents or open a case regarding the export screening process (which doesn't make sense since the export screening page instructs us to either chat or open a case while our educational accounts don't have the means to do so). So how can we actually complete this screening process without the ability to contact Autodesk for support in any manner? Could anyone open a case for me?</P> Sat, 20 Jan 2024 22:49:03 GMT dannycho1004 2024-01-20T22:49:03Z https://forums.autodesk.com/t5/education-installation-licensing/unable-to-complete-export-screening-process/m-p/12510731#M2528 <P>A prompt asking me to complete export screening process appeared and I tried to complete this screening process but realized that as an Educational Account, I'm unable to chat live agents or open a case regarding the export screening process (which doesn't make sense since the export screening page instructs us to either chat or open a case while our educational accounts don't have the means to do so). So how can we actually complete this screening process without the ability to contact Autodesk for support in any manner? Could anyone open a case for me?</P> Sat, 20 Jan 2024 22:49:03 GMT https://forums.autodesk.com/t5/education-installation-licensing/unable-to-complete-export-screening-process/m-p/12510731#M2528 dannycho1004 2024-01-20T22:49:03Z https://forums.autodesk.com/t5/education-installation-licensing/unable-to-complete-export-screening-process/m-p/12511880#M2549 <P>Hi&nbsp;<a href="https://forums.autodesk.com/t5/user/viewprofilepage/user-id/14970976">@dannycho1004</a>,</P> <P>Export Screening can take up to 1 business day to complete,</P> <P><A href="https://www.autodesk.com/education/support?startHelpBranch=AVA-edu-flow&amp;mode=open" target="_blank" rel="noopener">Chat should available during</A> the week - please reach out to me if Chat remains to be unavailable,</P> <P>&nbsp;</P> <P>All the best,</P> Sun, 21 Jan 2024 21:23:46 GMT https://forums.autodesk.com/t5/education-installation-licensing/unable-to-complete-export-screening-process/m-p/12511880#M2549 LeoWarrenADSK 2024-01-21T21:23:46Z