topic Re: Having trouble to login in 3ds Max with my student license / student account in Education Installation, Licensing & Administration Forum (Read-only)

Having trouble to login in 3ds Max with my student license / student account

suiyihz — Wed, 11 Oct 2023 10:03:42 GMT

I just installed the 3ds Max software today but I can't login with my student account.
I have tried the solutions in this website - https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/There-is-a-problem-with-the-software-license-The-program-cannot-continue-launching-3ds-Max-2021.html?us_oa=dotcom-us&us_si=a8061a52-4bab-4832-9395-e5046287f68e&us_st=There%20is%20a%20problem%20with%20the%20software%20license

but it does not works. Is there any other solutions to solve this problem?
At the same time I'm using AutoCad and Revit as well, both of them works with the student account.
Hope to get reply as soon as possible, thank you 😄

Re: Having trouble to login in 3ds Max with my student license / student account

darawork — Wed, 11 Oct 2023 11:22:50 GMT

Hi,

This is a question best answered by Autodesk themselves, not the users:
https://www.autodesk.com/support/contact-support

Regards,

Re: Having trouble to login in 3ds Max with my student license / student account

suiyihz — Wed, 11 Oct 2023 12:20:05 GMT

I have already message the contact support and the link was provided by them. Since it doesn't work, the contact support asking me to post a forum here to seek for help.

Re: Having trouble to login in 3ds Max with my student license / student account

darawork — Wed, 11 Oct 2023 12:31:58 GMT

Ok,

It seems the mods have moved this post from the 3DSMax Forum to the installation and licencing forum.
Hopefully somebody here can help you fix the problem you're having 😉

Regards,

Re: Having trouble to login in 3ds Max with my student license / student account

LeoWarrenADSK — Wed, 11 Oct 2023 22:31:34 GMT

Hi @suiyihz,

I can see AutoCAD & Revit licenses in your account but not 3DS Max. Please try downloading 3DS Max from the Education Product page, which will add a license to your account. You do not need to reinstall.

Please feel free to let me know if you have any other issues or questions,

Re: Having trouble to login in 3ds Max with my student license / student account

suiyihz — Thu, 12 Oct 2023 01:05:46 GMT

Thanks! I'm able to open it without asking any license after I choose the download instead of install, but it pops up this notice, should I just ignored it?

Re: Having trouble to login in 3ds Max with my student license / student account

LeoWarrenADSK — Thu, 12 Oct 2023 19:26:47 GMT

Hi @suiyihz,

Please follow the steps here to get all parts of the installer,

Best,