topic Re: Error defining convoy in Structural Bridge Design Forum

Error defining convoy

Sam.AllanVP9RW — Thu, 28 Jul 2022 03:19:00 GMT

Error defining convoy, after defining a convoy I get the below error when trying to reopen the convoy form.

Re: Error defining convoy

simon_hooper — Thu, 28 Jul 2022 13:12:42 GMT

Hi Sam

Please could you send the data file to support so the product team can investigate further.

Thanks

Simon

Re: Error defining convoy

Sam.AllanVP9RW — Thu, 28 Jul 2022 20:39:04 GMT

What's the best way to send the model, I don't want to upload to forum and cant attach a file to a private message

Re: Error defining convoy

simon_hooper — Thu, 28 Jul 2022 21:31:03 GMT

Please follow the contact support link to the right, and select "Help using my software" for post purchase support to open a case. You should be able to attach the file to the case.

Thanks

Simon

Re: Error defining convoy

Sam.AllanVP9RW — Thu, 28 Jul 2022 22:10:06 GMT

I can't fill out the Enterprise Priority support form as it isn't in English, my profile is in English and other text on the page is in English. I accessed the form from a page that was in English.

Re: Error defining convoy

simon_hooper — Mon, 22 Aug 2022 19:44:37 GMT

Hi Sam

I hope support reached out. If not, here is a workaround until this is fixed....

Data | Define Convoy

Click on [ + ] button and then on [ - ] button

Now able to see and edit original convoy

Sorry for the inconvenience.

Simon