topic Re: AEC Subscription in Revit Structure Forum

AEC Subscription

GCFEL — Tue, 03 Dec 2024 18:21:19 GMT

Today l paid for a 3 year AEC subscription. However, Revit 2025, Recap Pro 2025 and Autocad 2025 are currently still displaying 'trial duration', however, the other software l have do not state the trial duration.

How do l resolve this matter?

Re: AEC Subscription

Tomislav.Golubovic — Wed, 04 Dec 2024 06:35:29 GMT

What's it say in your Autodesk Account at manage.autodesk.com?

Re: AEC Subscription

GCFEL — Wed, 04 Dec 2024 07:15:04 GMT

I have a paid subscription. However. some products are still in trial.

Re: AEC Subscription

Tomislav.Golubovic — Wed, 04 Dec 2024 07:45:40 GMT

Is that what it says on your account? Have you tried signing out then signing back in? Did you get the confirmation email of your order?

Re: AEC Subscription

GCFEL — Wed, 04 Dec 2024 08:58:36 GMT

I did receive my confirmation order and l have repeatedly tried signing out and back in.

Re: AEC Subscription

jay_colc — Wed, 04 Dec 2024 10:45:03 GMT

I would chat with Customer Service it could just be a glitch in the system, they are definitely included in the AEC Collection so still install as a trial and use and when rectified at Autodesk's end you simply carry on using as a subscription and no need to reinstall!

Re: AEC Subscription

GCFEL — Wed, 04 Dec 2024 10:52:39 GMT

I shall try that suggestion and see how it pans out.