topic Re: Revit 2023 Load Autodesk Family issue in Revit Structure Forum

Revit 2023 Load Autodesk Family issue

eugene6X6BD — Tue, 26 Jul 2022 08:59:04 GMT

Last month my Revit was updated from 2022 to 2023, all was working fine until last week.

Last week when I go to Insert/Load Autodesk Family/ the popup screen fail to load the autodesk families. The popup screen remain blank (waiting to load the families). My colleague who is still on Revit 2022 has no issue with Load Autodesk Family.

I have tried installed 2023 Hotfix, uninstall/reinstall Revit 2023, reinstall 2023 Hotfix. The problem remains.

Please help.

Thank you.

Re: Revit 2023 Load Autodesk Family issue

sureshchotrani — Tue, 26 Jul 2022 09:43:27 GMT

@eugene6X6BD

Welcome to the community!

Kindly clean uninstall the Revit 2023 as per the below Autodesk Knowledge Network article -
https://knowledge.autodesk.com/support/revit/learn-explore/caas/sfdcarticles/sfdcarticles/How-to-Complete-a-Clean-Uninstall-of-Revit-products.html

And install again.

Re: Revit 2023 Load Autodesk Family issue

mariah.hanning — Tue, 26 Jul 2022 19:54:50 GMT

@eugene6X6BD We are sorry to hear this is happening!

Instead of a clean uninstall/reinstall, can you first try the following:

Close Revit if it is running
Navigate to C:\Users\<user>\AppData\Local\Autodesk\Revit\Autodesk Revit 2023\CefCache
Rename the CefCache folder from CefCache to _CefCache
Restart Revit and try Load Autodesk Family to see if it is loading well
If so, zip up that old _CefCache and let us know. I will send you an upload link to upload it to if you are willing to share it so we can narrow down what happened.

If this does not fix the issue, do you know if when Revit 2023 was installed, was Revit 2022 uninstalled? if not, are you able to test Revit 2022 to see if it is having the same issue?

Re: Revit 2023 Load Autodesk Family issue

eugene6X6BD — Wed, 27 Jul 2022 00:51:00 GMT

Thanks. Is it possible because my subscription is expiring?

Re: Revit 2023 Load Autodesk Family issue

eugene6X6BD — Wed, 27 Jul 2022 00:51:43 GMT

Thanks. Maybe it is because my subscription is expiring. In the process of being renewed....

Re: Revit 2023 Load Autodesk Family issue

eugene6X6BD — Wed, 27 Jul 2022 00:57:06 GMT

It works!!! OK how can I upload my "corrupted" cache file to you?

Re: Revit 2023 Load Autodesk Family issue

mariah.hanning — Wed, 27 Jul 2022 11:29:23 GMT

Wonderful! Thank you for trying that, we are happy to hear it got Load Autodesk Family running again. I don't think this could relate to a subscription ending, we think your cache may have been corrupted somehow, and we will investigate to prevent this in the future. I am sending you a PM with a link to upload that cache to.

Re: Revit 2023 Load Autodesk Family issue

good_man_27 — Tue, 02 Aug 2022 03:38:19 GMT

@mariah.hanning

I tried the same fix - renaming or even deleting the CefCache folder, but it didn't work.

Yes, I do know I can download and install libraries, but I do NOT want to do that and DO wish to access libraries on the cloud.

I posted another post on the forum for full details of my problem:

(https://forums.autodesk.com/t5/revit-architecture-forum/load-autodesk-family-hangs/m-p/11334123/highlight/false#M364048)

Re: Revit 2023 Load Autodesk Family issue

jquarry — Tue, 31 Jan 2023 13:40:30 GMT

Having the same issue. I tried the cache trick above. It acted like it wanted to work properly for about 2 seconds. Its frozen again. Has there been any status updates on how to fix this permanently yet?

Re: Revit 2023 Load Autodesk Family issue

jquarry — Tue, 31 Jan 2023 14:11:31 GMT

This has not been fixed as of yet to my knowledge, however you can find the workaround "fix" here:
https://forums.autodesk.com/t5/revit-architecture-forum/load-autodesk-family-hangs/m-p/11334123/highlight/false#M364048
Has to do with the size of the window.... thanks to @mariah.hanning for the tip.

Re: Revit 2023 Load Autodesk Family issue

mnixondesign — Sat, 11 Feb 2023 19:21:20 GMT

Ive joined the cool kids and have the same issues. Can't find my CafCache folder even under a search...

Re: Revit 2023 Load Autodesk Family issue

drewTPS — Thu, 29 Feb 2024 16:56:55 GMT

This fixed my issue! would you like to send me a link to upload this (now renamed) folder? follup question... did i need that, or will it work fine now that its renamed?

Re: Revit 2023 Load Autodesk Family issue

mariah.hanning — Fri, 01 Mar 2024 14:29:23 GMT

@drewTPS You will not need that old version of the cache, it will rebuild its self as you work so feel free to delete it from the folder location. If you are able to send me a copy of the bad cache before you delete it completely, that could help us continue to investigate why this issue happens. I'll DM you

Re: Revit 2023 Load Autodesk Family issue

drewTPS — Fri, 01 Mar 2024 14:40:22 GMT

_CefCache.zip<>
She's all yours, Mariah!