topic Re: problem opening the file in Revit MEP Forum

problem opening the file

mshanetska07 — Mon, 22 Apr 2024 16:45:08 GMT

I lost the cord from the screen, and after that the PC rebooted, now it throws an error something stupid that there was an unexpected closing of the Revit program
I submit a bug report and it still doesn't take me further into the project

Re: problem opening the file

hmunsell — Mon, 22 Apr 2024 17:08:58 GMT

If you're PC rebooted while you had a model open, there was an "Unexpected Closing of the program". Can you reopen the model?

Re: problem opening the file

iainsavage — Mon, 22 Apr 2024 17:58:58 GMT

You could re-open the file with the Audit option ticked, see if that gives you any information.

There should also be an error log which might give some clues.

There should also be a backup file which would take you back to the last saved state.

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/How-to-recover-backup-of-Revit-model.html

Re: problem opening the file

mshanetska07 — Mon, 22 Apr 2024 18:52:05 GMT

No I can not. I'm working with a cloud model and for some reason it can't
be opened exclusively on this device.
I have already reinstalled Revit, cleaned the crap, nothing helps
In conclusion opens a dialog box with this error

Re: problem opening the file

hmunsell — Mon, 22 Apr 2024 18:59:00 GMT

Can you open other projects in the Cloud?

I'm assuming your using BIM360 or one of the ACC tools?

Depending on the Revit version, do you have Desktop Connector loaded on your PC?

Have you been invited to the Project?

Re: problem opening the file

mshanetska07 — Mon, 22 Apr 2024 19:20:52 GMT

No, I can't
Yes I use BIM360
I have revit 2022, not sure if I have Desktop conector
Yes invited to the project

Re: problem opening the file

hmunsell — Mon, 22 Apr 2024 19:26:33 GMT

id suggest downloading Desktop Connector for 2022 and see if that helps.

https://help.autodesk.com/view/CONNECT/ENU/?guid=Install_Desktop_Connector

Re: problem opening the file

mshanetska07 — Mon, 22 Apr 2024 19:40:30 GMT

Thank you, I will try it

Re: problem opening the file

iainsavage — Mon, 22 Apr 2024 21:56:46 GMT

@mshanetska07 wrote:
No I can not. I'm working with a cloud model and for some reason it can't
be opened exclusively on this device.

So are you saying that a model saved in the cloud will not open?

Are there other users on the project and can they open the model?

Presumably you are not trying to open a local copy?