topic Re: C4R Service - Ongoing Reliability Issue in Revit Cloud Worksharing Forum

C4R Service - Reliability Degradation - 3.29.16

KyleB_Autodesk — Wed, 30 Mar 2016 15:09:40 GMT

Update 2:17pm EST 3/28/16: We have identified a compatibility issue with the latest Revit 2016 UR4 update, which is causing degraded Sync with Central (SWC) reliability for those that installed it. We have confirmed this issue internally, and are working to resolve the issue within our services.

Teams are advised to defer installing the latest Revit 2016 UR4 until we have resolved the matter on the Cloud Worksharing service. We apologize for the disruption this may be causing, and are urgently working to resolve the matter.

Update 5:41pm EST 3/28/16: The Cloud Worksharing reliability issue associated with the Revit 2016 UR4 update has been resolved. The issue was resolved on the service itself, so no updates to the downloadable files were required.

Teams are encouraged to download and install the latest update, as it contains valuable enhancements to reliability and workflow.

Update at 10:42am EST 3/29/16: The team is tracking an issue with the Cloud Worksharing service that is producing degraded reliability of worksharing commands across Revit 2015 and Revit 2016. We are scaling up the service to improve reliability while we identify the root cause.

Update at 12:10pm EST 3/29/16: Scaling the service + some service-side fixes appear to have stabilized reliability. Teams impacted are encouraged to try doing a SWC to ensure the changes are resulting in expected reliability analytics.

Update at 1:09pm EST 3/29/16: Analytics from the service are indicating that reliability of major operations are back into typical boundaries. Teams are encouraged to work normally and report any issues experience to us.

Update at 4:41pm EST 3/29/16: Analytics from the service continue to indicate that the major degradation this morning is resolved, but reliability continues to be below the typical service operation (see below). The product team has been fully focused on restoring the service to typical operation, and has a fix moving it's way through our delivery pipeline that should accomplish that goal. Delivery timeframe is 7:30pm EST.

Update at 9:31pm EST 3/29/16: We are back to green on the Health Dashboard based upon measured reliability over the past hours. More information to come after the retrospective on this incident.

- Kyle & C4R Team

Re: C4R Service - Reliability of Latest Revit 2016 Update

KyleB_Autodesk — Tue, 29 Mar 2016 15:55:15 GMT

Migrating this post's content up to the original post in this thread.

-Kyle

Re: C4R Service - Reliability of Latest Revit 2016 Update

jyau — Tue, 29 Mar 2016 13:31:50 GMT

Hi Kyle,

We are on Update 1 for R2 and cannot connect to our models this morning. Our consultants are having similar problems. Could this fix have affected other release versions?

Regards,
Joseph

Re: C4R Service - Reliability of Latest Revit 2016 Update

KyleB_Autodesk — Tue, 29 Mar 2016 13:35:19 GMT

Joseph,

Not according to our testing, but certainly warrants an investigation. Can you please post a Revit Journal from a Revit session that experiences the connection error?

-Kyle

Re: C4R Service - Reliability of Latest Revit 2016 Update

jyau — Tue, 29 Mar 2016 13:39:05 GMT

Thanks Kyle, please find it attached.

Re: C4R Service - Reliability of Latest Revit 2016 Update

KyleB_Autodesk — Tue, 29 Mar 2016 15:47:44 GMT

Moving this post's content to the original post in the thread.

-Kyle

Re: C4R Service - Reliability of Latest Revit 2016 Update

Anonymous — Tue, 29 Mar 2016 14:50:11 GMT

Kyle,

In reply to your post on Revit forum. I have attached a journal file for you and your team.

Re: C4R Service - Reliability of Latest Revit 2016 Update

jyau — Tue, 29 Mar 2016 14:50:40 GMT

Thanks for the updates Kyle. I'm the only member of my team that has managed to get into the model, however I cannot sync. Do you think it is safe if I kept working myself and saving locally until I can sync?

Re: C4R Service - Reliability of Latest Revit 2016 Update

KyleB_Autodesk — Tue, 29 Mar 2016 14:54:41 GMT

@Anonymous wrote:
Thanks for the updates Kyle. I'm the only member of my team that has managed to get into the model, however I cannot sync. Do you think it is safe if I kept working myself and saving locally until I can sync?

Working + saving locally does not introduce any risk here; keep working. The underlying issue manifests itself as degraded relaibility of an operation -> your local Revit data is fine, there's just degraded reliability to get it up to the cloud at the moment.

-Kyle

Re: C4R Service - Reliability of Latest Revit 2016 Update

KyleB_Autodesk — Tue, 29 Mar 2016 16:14:44 GMT

Posted update to the original post in this thread.

-Kyle

Re: C4R Service - Reliability of Latest Revit 2016 Update

jyau — Tue, 29 Mar 2016 16:20:16 GMT

I've been able to sync, however the rest of the team is still unable to load the model.

Re: C4R Service - Reliability of Latest Revit 2016 Update

Anonymous — Tue, 29 Mar 2016 16:32:35 GMT

Thanks Kyle! Things seem to be working on our end once again.

Re: C4R Service - Reliability of Latest Revit 2016 Update

smikhaeil — Tue, 29 Mar 2016 16:44:52 GMT

Thanks Kyle for the update. However, we still experience the same fail to synchronize issue. We have downloaded the
Autodesk Collaboration_v5_for_Revit_2016.exe (exe – 22.2 Mb) on two machines to test if this will make it work . but we got nothing. Please advise. thanks!

Re: C4R Service - Reliability of Latest Revit 2016 Update

smikhaeil — Tue, 29 Mar 2016 16:50:29 GMT

Same here! I've been able to sync, however the rest of the team is still unable to load the model.

Re: C4R Service - Reliability of Latest Revit 2016 Update

jyau — Tue, 29 Mar 2016 16:51:27 GMT

We are receiving an error message that Revit is unable to open the file and there "too many elements are missing in it". I am however, still in the model and able to sync. This message is somewhat concerning. Kyle, can you please advise?

Re: C4R Service - Reliability of Latest Revit 2016 Update

KyleB_Autodesk — Tue, 29 Mar 2016 17:14:19 GMT

@smikhaeil wrote:

Thanks Kyle for the update. However, we still experience the same fail to synchronize issue. We have downloaded the
Autodesk Collaboration_v5_for_Revit_2016.exe (exe – 22.2 Mb) on two machines to test if this will make it work . but we got nothing. Please advise. thanks!

Can you please post a Revit Journal from the Revit session that experienced the SWC isssue? As posted in the latest update, our analytics are no longer indicating any widespread reliability issues.

-Kyle

Re: C4R Service - Reliability of Latest Revit 2016 Update

KyleB_Autodesk — Tue, 29 Mar 2016 17:17:50 GMT

@Anonymous wrote:

We are receiving an error message that Revit is unable to open the file and there "too many elements are missing in it". I am however, still in the model and able to sync. This message is somewhat concerning. Kyle, can you please advise?

A few clarifying questions:

Other users are experiencing this error, but not you, correct?
Does the error still persist after you carry out a SWC operation? If so, you may want to follow these instructions on impacted users.

-Kyle

Re: C4R Service - Reliability of Latest Revit 2016 Update

smikhaeil — Tue, 29 Mar 2016 17:30:51 GMT

Attached is the Journals

Re: C4R Service - Reliability of Latest Revit 2016 Update

smikhaeil — Tue, 29 Mar 2016 17:47:39 GMT

Also, we notices that that all the team member can reload the latest edits that the admin makes... but they can't sync.

Also, The journals that i sent to you are from my machine and I am the admin of the project. Should I send to you the journals from theirs instead ( since they are the ones who have the issues)?

Please advise

Re: C4R Service - Reliability of Latest Revit 2016 Update

KyleB_Autodesk — Tue, 29 Mar 2016 17:53:39 GMT

@smikhaeil wrote:

Also, we notices that that all the team member can reload the latest edits that the admin makes... but they can't sync.

Also, The journals that i sent to you are from my machine and I am the admin of the project. Should I send to you the journals from theirs instead ( since they are the ones who have the issues)?

Please advise

Please post journals from Revit sessions that experienced a reliability issue. That can help us hone in on root cause.

-Kyle