topic Re: A360 Sign-in Error in Revit Cloud Worksharing Forum

A360 Sign-in Error

Anonymous — Fri, 04 Sep 2015 17:38:21 GMT

When i try to login to the A360 online account i keep receiving the same error message.

I know i am not signed in anywhere else. When the project manager sends an invite to my email to join a particular job we are working on, i click it and can access the project through the browser. However, when i open up Revit 2016 and go to the A360 tab, it states i am not part of any project. Please help!

Re: A360 Sign-in Error

BrettWright — Fri, 04 Sep 2015 21:27:06 GMT

Hi Ben,

Sorry for the trouble you're having here.

I'm not a Revit expert so i'll move this over into the Revit forum as well to get their opinion, however, what i'm wondering is if there is any way to do a cache clear, and/or browser history clear, so that your Account ID credentials aren't cached in the location where you're logging into from Revit?

The other thing i'll have you give a quick shot would be to change your Account ID password by going to accounts.autodesk.com and logging into the security settings area to do a quick Password change. (that might work as well)

Then after you change the password, do a test logout and login from within A360 via autodesk360.com and then from Within Revit to see if that works.

Let us know if this helps or not.

Re: A360 Sign-in Error

Swathi_Vadlamani — Sat, 05 Sep 2015 03:12:27 GMT

Ben,

I belive you are trying to login to your hub from login.autodesk360.com and since your default A360 Hub has been deleted, you are seeing the above error. I will send out an email to you on how to access your Team hub successfully.

Re: A360 Sign-in Error

Anonymous — Mon, 11 Jul 2016 02:52:13 GMT

Hi there,

I keep getting this screen when i logged in to my account, i tried to create a new account, but same thing kept on happening. whats going on?

Re: A360 Sign-in Error

Swathi_Vadlamani — Mon, 11 Jul 2016 05:51:16 GMT

Hi,

Can you please try accessing myhub.autodesk360.com/g/landing and see if A360 portal loads for you? Looking forward in hearing from you.

Re: A360 Sign-in Error

paul — Thu, 25 Aug 2016 17:40:32 GMT

Hello, I am having the same type of problem - can you help me?

Re: A360 Sign-in Error

Swathi_Vadlamani — Fri, 26 Aug 2016 05:58:41 GMT

Paul,

Can you please let us the the hub you are accesisng and the error you are seeing? Please do attach a screenshot.

Re: A360 Sign-in Error

paul — Fri, 26 Aug 2016 15:13:36 GMT

Please see the error attached, and get back to me ASAP. Please understand
the every minute counts...

Paul Waldner|Conceptual Design - Development

TaraCon Precast | Hawley, MN 56549

Office: (218) 216 8260 ext.437 | E-mail:
paul@taraconprecast.com

Re: A360 Sign-in Error

Bud_Schroeder_ADESK — Fri, 26 Aug 2016 16:50:45 GMT

Hi Paul,

It does not look like the error image was attached, can you try attaching it again.

Thanks in advance for doing this.

Re: A360 Sign-in Error

paul — Fri, 26 Aug 2016 17:51:32 GMT

PLease let me know if the snip uploaded correctly.

Re: A360 Sign-in Error

Bud_Schroeder_ADESK — Fri, 26 Aug 2016 17:55:39 GMT

Hi Paul,

You may need to sign in to share it. If that fails please eMAIL it directly to me at first.last@autodesk.com, just swap out first.last with my first and last name.

Thanks in advance for getting us these details.

Re: A360 Sign-in Error

paul — Fri, 26 Aug 2016 19:07:27 GMT

Bud - your e-mail does not work - please shoot one directly to my inbox on my first name @taraconprecast.com

Re: A360 Sign-in Error

Bud_Schroeder_ADESK — Fri, 26 Aug 2016 19:15:17 GMT

Thanks Paul and just sent you an eMAIL.

Re: A360 Sign-in Error

paul — Fri, 26 Aug 2016 19:36:37 GMT

Hello, Do you have a different e-mail i can use i seems that i can not send to any Autodesk.com account. I do not know why....

Re: A360 Sign-in Error

paul — Fri, 26 Aug 2016 19:39:43 GMT

Hello, I just shot you an e-mail using a different account. Please let me know once you receive and i resend the snip.