topic Revit cloud service not working in Revit Architecture Forum

Revit cloud service not working

edarchitecture5 — Tue, 08 Mar 2022 15:50:43 GMT

Can anyone help the revit cloud service has not been workig for me for 2 days. Is there anyway I can render 5 images from my model with out using the cloud does anyone know of a service this is very frustrating. The model is finished.

my email edarchitecture5@gmail.com.

How are users with revit lt getting past this problem, my model is made just need the image views rendering if anyone could assist please. Could do with about 4-5 views rendering all set up I can send the model.

Re: Revit cloud service not working

RDAOU — Tue, 08 Mar 2022 20:03:21 GMT

@edarchitecture5

Cloud Rendering seems to be experiencing issue. It has already been reported to Autodesk....Currently your options are as follows:

Render without Planting/RPC
Open a support tickets and/or
Contact Rendering Services support on the following email/link
- mailto:support.autodesk360.rendering@autodesk.com
- Autodesk Knowledge Network - FAQ for Autodesk® Rendering

While waiting, you could try download the trial version of Lumion or Enscape and export the model to either for rending (download also the relevant plugin for Revit so that you wont have to go through the manual export/import process)

Re: Revit cloud service not working

edarchitecture5 — Tue, 08 Mar 2022 15:07:24 GMT

I have revit lt do these programs work with lt,

Thank you for your assistance

Re: Revit cloud service not working

RDAOU — Tue, 08 Mar 2022 15:14:46 GMT

@edarchitecture5

Unfortunately LT does not support addins/plugin...The software will run (both) but you will need to export the Model from Revit as STL, DWG or FBX ...then open lumion or enscape and import in

Re: Revit cloud service not working

edarchitecture5 — Tue, 08 Mar 2022 15:16:24 GMT

Thank you for confirming I will have to wait till the cloud server is
working. Do you have an idea when it will be working again please?

Re: Revit cloud service not working

RDAOU — Tue, 08 Mar 2022 15:22:48 GMT

@edarchitecture5

Nope ... no idea. I do not work for Autodesk : o)

Not sure if it is a coincidence but the complaints seem to have increased starting end of last week ...ie: ca 2 weeks away from the date for when Cloud Points will be abolished and the kickoff of the pay as you go Tokens system

Re: Revit cloud service not working

edarchitecture5 — Tue, 08 Mar 2022 15:24:24 GMT

Ok thank you

Re: Revit cloud service not working

Lance.Coffey — Tue, 08 Mar 2022 20:02:04 GMT

@edarchitecture5 There appears to be a (server side) issue with RPC content.

If you turn off the display of RPC content in the view being rendered (for example entourage and planting), does the view render successfully?

Re: Revit cloud service not working

edarchitecture5 — Tue, 08 Mar 2022 21:37:24 GMT

Thank you have tried still not working can you render in the cloud

Re: Revit cloud service not working

Lance.Coffey — Tue, 08 Mar 2022 21:47:40 GMT

Thank you for the update @edarchitecture5 .

I created a new test project, and successfully rendered a view (using the cloud rendering service).

Can you try rendering 3D View 1 from the attached model (using default settings so that no credits are required/used) and confirm that this also works for you?

Re: Revit cloud service not working

edarchitecture5 — Wed, 09 Mar 2022 08:00:34 GMT

that worked I got it to render, can I send you my file I am in revit 2022 though are you in 2019

Re: Revit cloud service not working

Lance.Coffey — Wed, 09 Mar 2022 00:53:11 GMT

Thank you for the update @edarchitecture5.

Looking at the model, I’m finding RPC content in the Planting and Entourage family instances, but I’m also seeing RPC content in the furniture family: Planter_with_shrub_17951

If you hide all of these items, does the cloud rendering work for you?

Re: Revit cloud service not working

edarchitecture5 — Wed, 09 Mar 2022 08:29:25 GMT

Hi Lance,

That is brilliant I am very grateful. By removing the rpc content I am now able to get renders from the cloud service.

Thank you that is awesome, have a great day.

Re: Revit cloud service not working

Lance.Coffey — Thu, 10 Mar 2022 17:26:10 GMT

I’ve heard back on the server side issue, and it should be resolved as of 03/09/2022.

Please let me know if you are still seeing issues rendering after turning the RPC content back on.

Re: Revit cloud service not working

edarchitecture5 — Thu, 10 Mar 2022 17:32:11 GMT

It's all working now, I was lost without my revit lol. Thank you for all
your help and assistance.