topic Re: Cannot change door sizes or materials in Revit Architecture Forum

Cannot change door sizes or materials

wisedrawing — Sat, 04 Jun 2022 00:54:36 GMT

So suddenly for no apparent reason when I need to change the door heights from 2100 to 2340 it will not allow me to change the door heights - or modify the doors at all. I have never seen this issue before, the only other changes I made to the doors was to change the colours to the frame and panel to match the walls.

nothing I try will make a difference

I can insert a new door - but even if I try to change the colours / materials even more errors come up

ALSO just tested it and cannot modify window sizes either - the entire project seems to have changed something??

Re: Cannot change door sizes or materials

wisedrawing — Sat, 04 Jun 2022 00:56:18 GMT

attached file

Re: Cannot change door sizes or materials

barthbradley — Sat, 04 Jun 2022 01:11:41 GMT

Go into detective mode. Track down the culprit. Go to Manage Tab=>Select by Element ID and type in the Element ID Number (e.g. "id") of the conflicting Element shown in the Error Dialog.

Re: Cannot change door sizes or materials

ToanDN — Sat, 04 Jun 2022 01:16:09 GMT

Open the door family and check door height constraint.

Re: Cannot change door sizes or materials

wisedrawing — Sat, 04 Jun 2022 01:30:13 GMT

But its happening on windows too? also any attempt to change it in any way results in the same error - I checked if the library is there and it is.

now I cannot even put a door in

THIS IS TRUE FOR ALL FILES NOW NOT JUST THIS ONE

Re: Cannot change door sizes or materials

barthbradley — Sat, 04 Jun 2022 01:30:52 GMT

Something is weird here. I can select id 813123, and I can see its properties - but I cannot see it the model.

What do you think @ToanDN?

Re: Cannot change door sizes or materials

ToanDN — Sat, 04 Jun 2022 01:31:36 GMT

No issue here.

Re: Cannot change door sizes or materials

barthbradley — Sat, 04 Jun 2022 01:41:09 GMT

Reopen Project with AUDIT checked.

Re: Cannot change door sizes or materials

ToanDN — Sat, 04 Jun 2022 01:39:48 GMT

@barthbradley wrote:

Something is weird here. I can select id 813123, and I can see its properties - but I cannot see it the model.

813123 is a type properties. Element instance is the one above it.

Re: Cannot change door sizes or materials

barthbradley — Sat, 04 Jun 2022 01:40:59 GMT

Thanks. Time for a nap.

Re: Cannot change door sizes or materials

ToanDN — Sat, 04 Jun 2022 01:42:30 GMT

All files? Restart Windows.

Re: Cannot change door sizes or materials

wisedrawing — Sat, 04 Jun 2022 01:45:45 GMT

Did that and it makes no difference

I cannot even open a template now without errors coming up and it will not run at all

if I open an brand new project with no changes at all it still has the same issue - I cannot even insert a door

error is ' cant make type single flush '

Re: Cannot change door sizes or materials

barthbradley — Sat, 04 Jun 2022 01:46:09 GMT

BTW @wisedrawing, I don't have any issues on my end either. Unless you can provide me with the steps to make the error happen on my end, I have to assume it's a local problem. Maybe a bad install?

Re: Cannot change door sizes or materials

wisedrawing — Sat, 04 Jun 2022 01:51:14 GMT

it seems there is nothing wrong with the actual files then.
and I have done the turn it off and turn it back on again etc.
it was working perfectly yesterday and today its a disaster.
I checked that the library is in place in case something weird was going on.
I have not updated the software as its all up to date.

essentially the steps now are:

1. go to insert door or window

2. get error

so for me it seems that its something in Revit on my system

Re: Cannot change door sizes or materials

barthbradley — Sat, 04 Jun 2022 01:55:32 GMT

Just tested. No like issues here.

Maybe a reinstall is in order?

Re: Cannot change door sizes or materials

ToanDN — Sat, 04 Jun 2022 01:56:13 GMT

A clean wipe and reinstall then.

Re: Cannot change door sizes or materials

wisedrawing — Sat, 04 Jun 2022 02:10:49 GMT

yep thanks guys

now I know the files seem okay your end I will do a reinstall and see what happens

cheers

Re: Cannot change door sizes or materials

wisedrawing — Sat, 04 Jun 2022 02:46:16 GMT

well reinstalled revit

open new project as default revit starting program so there cant be anything affecting it surely?

same issue

I can make a wall but I cannot insert a door or window or other family

Re: Cannot change door sizes or materials

barthbradley — Sat, 04 Jun 2022 15:13:22 GMT

You were able to do a clean uninstall/install in under 35 minutes??? Impressive. Marvel's Flash would be jealous.

Boy, this is a real head-scratcher. Maybe the issue is with the Family? Maybe something isn't constrained properly. Open Family and Align/Lock all Sketch Linework (including Opening) to Ref. Planes - or constrain linework with a locked dimensions.

Re: Cannot change door sizes or materials

wisedrawing — Mon, 06 Jun 2022 00:36:04 GMT

Thanks for trying to help

nothing I do will fix this, I have a ticket in the system for the fault, however to date I have received NO phone call for support and I have received no useful response, apart from upload more error logs, to my reply for the case. Autodesk in their wisdom do NOT have a phone support number to talk to anyone. Its just a dead end phone number, asks you to line up and book a call which now is 2 full days from my reporting this fault.

I am appealing to Autodesk people who will be monitoring this forum; I NEED HELP NOW! - I am particulary unhappy as a customer for 20 years that I have no quick support for your product fault when I need it!

I have tried every method to get support and have had to resort to using the forum.

I did not create the faulty software problem and should not be made to wait this long; I want support now! I have lost 3 days work, its costing my business!