topic Re: 'Some products are not installed' Revit 2024 in Revit Architecture Forum

'Some products are not installed' Revit 2024

PieterL_TM — Wed, 13 Sep 2023 12:57:35 GMT

Since the Autodesk helpdesk is of no use, I'll ask it here.
Does anyone know how to fix the issue 'Some products are not installed' for Revit 2024.
I'd like to add my setup.log file to this post, but I can't find it anywhere.

I believe I've tried 15 times already in various ways, I'm getting really desperate...

Re: 'Some products are not installed' Revit 2024

jay_colc — Wed, 13 Sep 2023 13:41:04 GMT

Sounds like you are have a tough time unfortunately!

Obviously this is what Autodesk recommends an i would have to suggest trying these thing too.

"Installation complete. Some products failed to install." during installation of an Autodesk product

But i have had to run a few of these in the past and the only solution was to ensure the uninstall is done using the following;

Always use the Microsoft Uninstall Tool (it is called something different now) as this seems to clean up the messes left behind via Add/Remove method. you may need to search around to find it as they push you down another route called troubleshooter now but it should be there somewhere via a google Search.

When reinstalling ALWAYS use the Browser Method as this gets around any connectivity issues, below is a great link and save me cutting and pasting

How to use the Browser Download method for Autodesk products (imaginit.com)

I really hope this solve your issues but if you are struggling try your reseller of the software or a local reseller they are always a great resource

Re: 'Some products are not installed' Revit 2024

PieterL_TM — Wed, 13 Sep 2023 15:15:12 GMT

I tried both browser and download method again, and now I bump into error 4000 with both. There's some posts online about this, but they could not fix my issues

Re: 'Some products are not installed' Revit 2024

PieterL_TM — Wed, 20 Sep 2023 11:23:12 GMT

I still haven't been able to fix this, can someone please help. The official Autodesk helpdesk is of no use either...

Re: 'Some products are not installed' Revit 2024

RSomppi — Wed, 20 Sep 2023 12:08:34 GMT

Did you do the uninstall as suggested above?

Re: 'Some products are not installed' Revit 2024

PieterL_TM — Wed, 20 Sep 2023 14:23:34 GMT

What I found is that it was discontinued in 2018, I didn't find a first party alternative.

Re: 'Some products are not installed' Revit 2024

RSomppi — Wed, 20 Sep 2023 14:25:40 GMT

Did you try to uninstall and reinstall?

Re: 'Some products are not installed' Revit 2024

PieterL_TM — Wed, 20 Sep 2023 14:27:06 GMT

Yes, I think I'm up to 30 tries now...

for extra info:

When trying to install using a custom installation I get the error: ‘some products are not installed’

When using the download method, I get the error 4000.

When using the install method, I also get the error 4000.

Re: 'Some products are not installed' Revit 2024

RSomppi — Wed, 20 Sep 2023 14:29:09 GMT

Does the install finish and have you tried opening Revit?

Do you know which products are not getting installed? Maybe you didn't select them or even need them.

Re: 'Some products are not installed' Revit 2024

PieterL_TM — Wed, 20 Sep 2023 15:11:14 GMT

It doesn't finish with download and browser method, it goes to about 25% and then rolls back, uninstalling everything again.

With the custom install the installation does finish and everything is installed, exept for Revit itself...

Re: 'Some products are not installed' Revit 2024

RSomppi — Wed, 20 Sep 2023 15:18:59 GMT

I think you should be over in the Installation and Licensing forum. There are some helpful and intelligent people over there.

You can report your post to admins and ask them to move the thread.