topic Re: Corrupted Revit Project File in Revit Architecture Forum

Corrupted Revit Project File

mavarch — Mon, 28 Mar 2016 20:03:50 GMT

how do I manually recover a file that says corrupt data?

Re: Corrupted Revit Project File

Anonymous — Mon, 28 Mar 2016 20:13:38 GMT

You can either try running Audit....or you can submit a ticket to Autodesk and attach the file...or....try opening a backup file.

Re: Corrupted Revit Project File

mavarch — Mon, 28 Mar 2016 20:17:42 GMT

how do I submit a ticket? the file is 100MB?

Re: Corrupted Revit Project File

David_W_Koch — Tue, 29 Mar 2016 13:20:15 GMT

If you are on Subscription, and are authorized to submit requests under that Subscription account, you can log into your account at https://accounts.autodesk.com/, choose the Management link at the top of the page, and then use the Support drop-down list at the top of the Management page and select the View my support cases link. That will open a new tab that will allow you to create a new support case.

Indicate that you have a corrupt file that Audit did not fix. The support person handling your request will provide directions for uploading your file to an FTP site.

Re: Corrupted Revit Project File

Anonymous — Thu, 02 Jun 2016 21:21:48 GMT

I tried this, but got partway through creating the ticket and got "Unable to Process Request
Concurrent requests limit exceeded.
To protect all customers from excessive usage and Denial of Service attacks, we limit the number of long-running requests that are processed at the same time by an organization. Your request has been denied because this limit has been exceeded by your organization. Please try your request again later. "

Which is, of course, bollocks. Now I can't even get back to the support page to get the phone number to call for my support contract! Please resond by email or PM ASAP. We need to get a ticket opened to have this corrupt file evaluated.

Re: Corrupted Revit Project File

Anonymous — Thu, 02 Jun 2016 23:45:16 GMT

@Anonymous Who is your support contract through? Autodesk or are you with PacifiCAD? If you have issues you should contact one of them, not ask for immediate help on a public forum.

BTW, I am in CdA too...