topic Re: "Autodesk Revit Has Stopped Working" unresolved error in Revit Architecture Forum

"Autodesk Revit Has Stopped Working" unresolved error

Anonymous — Tue, 02 Aug 2016 07:13:25 GMT

Recently, I installed Revit 2015 R2 with UR14 in my Windows 7 Professional system, but every time I try to open the program to start using it, I instantly get an error message stating, "Autodesk Revit Has Stopped Working." I have uninstalled, reinstalled, and repaired the installation 8 times straight, and even tried installing it in a fresh, updated VM of the same OS, and get the same problem. I've installed every available update, and nothing changes. I've tried R1 UR3, UR4, UR14, and currently R2 UR14 (which I have a subscription for).

A handful of other users have also had this problem, but it was officially never resolved. A prime example of a similar case is this: https://forums.autodesk.com/t5/revit-mep/autodesk-has-stopped-working-error-message/td-p/4969368

I found another case here: https://forums.autodesk.com/t5/installation-licensing/autodesk-revit-has-stopped-working/td-p/5869376

(except this one has a different error message somehow)

Other references include:

https://knowledge.autodesk.com/support/revit-products/troubleshooting/caas/sfdcarticles/sfdcarticles/Revit-crashes-when-closing-Revit-2015-projects-or-families.html

http://forums.autodesk.com/t5/revit-architecture/autodesk-revit-2013-has-stopped-working-on-startup/m-p/3907343/highlight/true#M68710

http://forums.augi.com/showthread.php?59461-RA-2008-won-t-start/page6&highlight=revit%20start

http://www.revitcity.com/forums.php?action=viewthread&thread_id=33886

http://dimensiondrawings.co.uk/revit-stopped-working/

http://www.revitforum.org/mep-general/22444-revit-2015-wont-start.html

Many have speculated that the problem might be caused by outdated graphics drivers, antivirus, installation and/or activation errors, add-ins, temp files, or faulty registry keys, but none of these are accurate in my case. All my drivers are up to date, I tried the installation with and without AV, I uninstalled all relevant add-ins, I erased all temp files, cleaned my registry, and even ran a defragmentation process, but nothing changes. What's more my problem has NOTHING to do with licensing! There are also rumors that a Windows Update may have caused this problem, but this has never been confirmed.

There have been reports of this sort dating back to 2008, so the developers at Autodesk had plenty of time to fix this.

We, the users, have long needed a proper fix for this problem, but now I demand answers. I need a solution, and I need it YESTERDAY!

Re: "Autodesk Revit Has Stopped Working" unresolved error

jitu1dange — Tue, 02 Aug 2016 14:43:09 GMT

Probably some error with the setup file. Why don't you try some newer version?

Re: "Autodesk Revit Has Stopped Working" unresolved error

Anonymous — Tue, 02 Aug 2016 18:08:47 GMT

@jitu1dange, This has nothing to do with the setup files, the entire setup process worked perfectly, no problems at all. The problem is with starting the program. Didn't you check the link I provided to the most similar case?

I'm disappointed that anyone would respond so soon, I was waiting for an Autodesk staff member to post a response, rather than a user that knows nothing about this rare, unique issue, and clearly didn't study the references. Every post is automatically entitled to a staff response if it remains unread for over 24 hours. Now I have to start all over again...

Re: "Autodesk Revit Has Stopped Working" unresolved error

Mark.Lancaster — Tue, 02 Aug 2016 18:28:38 GMT

@Anonymous

Since you posted me to your actual posting...

Krytus wrote: I was waiting for an Autodesk staff member to post a response, rather than a user that knows nothing about this rare, unique issue, and clearly didn't study the references. Every post is automatically entitled to a staff response if it remains unread for over 24 hours. Now I have to start all over again...

This is user based forum and not an officially way to contact Autodesk for support. Although Autodesk does monitor these forums, it doesn't mean they will see and/or respond to your issue at all. No matter if its been 24 hours or not!!!

Do you have a reseller?

Did you log a case with Autodesk through your Autodesk Account?

I'm not a Revit user or expert so I can't offer you suggest other than it sounds like something is wrong with your operating system But my suggestion to you is to contact your reseller if you have one and/or log a support case. If you wait here for a reply from Autodesk you could be waiting for a long period of time.

Re: "Autodesk Revit Has Stopped Working" unresolved error

Anonymous — Tue, 02 Aug 2016 19:29:36 GMT

@Anonymous

Besides what @Mark.Lancaster suggested...

Your profile may have gotten corrupted...

With Revit closed, open the registrly and go here:

HKEY_CURRENT_USER\Software\Autodesk\Revit\<Product Name*>

Rename the product to Product Name_Backup, then reboot. When you log back in that information should be recreated from the defaults.

Here is the article about it... https://knowledge.autodesk.com/support/revit-products/troubleshooting/caas/sfdcarticles/sfdcarticles/Resetting-the-Autodesk-Revit-2014-user-interface.html

Re: "Autodesk Revit Has Stopped Working" unresolved error

Anonymous — Wed, 03 Aug 2016 00:03:36 GMT

@Mark.Lancaster RESELLER? Are you out of your mind?!? No one, and I mean NO ONE, actually BUYS SOFTWARE anymore. As I initially mentioned, I got Revit with my student subscription. And there's nothing wrong with my OS.

Re: "Autodesk Revit Has Stopped Working" unresolved error

Mark.Lancaster — Wed, 03 Aug 2016 00:10:30 GMT

@Anonymous

Where in any of your postings did you have indicate you were a student.. How was I know this was a student license.

And what do you mean by this "No one, and I mean NO ONE, actually BUYS SOFTWARE anymore".. That makes no sense at all.. Are you doing something illegal? Like use a free version to do commercial work?

Anyhow.. All I can say good luck because no matter what people suggest to you, you come back with something that indicates you know everything and your system is just perfect... So good luck...

Re: "Autodesk Revit Has Stopped Working" unresolved error

Anonymous — Wed, 03 Aug 2016 00:41:14 GMT

@Mark.Lancaster Okay, that first part was a simple mistake; I wrote the initial post late last night and I must have forgotten to specify I have a student subscription.

And no, I'm not doing anything illegal, I was simply implying that not everything has to have a fancy license to work. Anyone who knows their way around the system will find ways to make some programs work. I've never tried this before, and certainly don't plan to. Again, I have an active student subscription, and will be glad to provide proof. By the way, there is no "free version."

Finally, about your last statement, "All I can say good luck because no matter what people suggest to you, you come back with something that indicates you know everything and your system is just perfect," What the hell is that supposed to mean? Why does everyone believe in their heads that I'm the arrogant one? NEWS FLASH: I'm experiencing a rare, unique problem, and I prefer details! I provide a detailed problem description with references, and I expect a formal, tested solution from someone who understands what I'm talking about.

I never said my system is perfect, I only said that I tried everything I could think of. What's more, @Anonymous has suggested a registry edit similar to what others have speculated about, but different from the previous edit I tried, so I'll test this first as soon as I can and post the results.

Re: "Autodesk Revit Has Stopped Working" unresolved error

m.voss.alvine — Thu, 06 Oct 2016 14:12:12 GMT

people are trying to help and you are being rude to them. Unfortunately, i am getting the same error every time i close Revit 2017. At this time there are no formal, tested solutions. problems like this require some trouble shooting and people with the issue help with some trial and error. If i find something that works i will share it with everyone. Until then, i am open to suggestions.