topic Re: Revit won't load "Open File" dialog in Revit Architecture Forum

Revit won't load "Open File" dialog

gwisdala.j — Sat, 20 Aug 2016 00:12:02 GMT

After I load up Revit and I'm sitting at the "Recent Files" window, I can't access the "Open File" dialog. Once I click on "open" (or the folder icon on the QAC or open fly-out on the main menu), the program hangs, I get the spinning hour glass and I'm forced to close out of Revit. The open file dialog never pops up.

I can load one of the recent files from the recent files window without any issues, but that doesn't really help since the file I need to access isn't listed there. I didn't have this issue this morning (I always go to open and create a new local from the central file every morning) and it wasn't until some time after lunch that I discovered this issue. Not sure what may have changed on my system to cause this.

I've already tried this (below) and still got the issue after making those changes to the startup and services.

https://knowledge.autodesk.com/support/revit-products/troubleshooting/caas/sfdcarticles/sfdcarticles/Crash-or-freeze-when-accessing-File-Open-or-Save-dialogs-within-Autodesk-Revit.html

Currently working in Revit 2014.

Any ideas how to fix this?

Thanks,

-Josh

Re: Revit won't load "Open File" dialog

rick.kremer — Mon, 22 Aug 2016 20:12:06 GMT

Hello,

Please let me know what you end up finding out. I am a Revit tech that works for a reseller, and I have two cases today that the same issue has come up.

Can you see if you installed the update 3 for Revit?

Thanks,

Rick Kremer

rkremer@asti.com

Re: Revit won't load "Open File" dialog

Anonymous — Mon, 22 Aug 2016 21:02:50 GMT

We are currently experiencing this same issue with some Revit 2103 and some Revit 2014 systems, but not all of them in our environment. Revit 2015 and 2016 are fine on all systems that I am aware of. It seems our issues may have begun around Thursday or Friday of last week. Looking for the commonalities at the moment.

Re: Revit won't load "Open File" dialog

gwisdala.j — Mon, 22 Aug 2016 22:35:49 GMT

Found the issue. There was a dropbox update that was installed on 8/19 that was causing the issue (assuming for the same reasons as described in the link i posted above). I was able to fix the issue by uninstalling drop box. Had the same exact issue on my home computer this weekend and fixed it by uninstalling that drop box update.

@rick.kremer i will have to look to see if i have that update installed. Currently not at work.

@Anonymous revit 2015 and 2016 were fine on both of my systems as well. The issue only affected 2014 (dont have 2013).

-Josh

Re: Revit won't load "Open File" dialog

rick.kremer — Tue, 23 Aug 2016 13:21:43 GMT

Please keep me informed... I think there might be something with the update release 3 on Revit

Rick Kremer | Senior Technical Consultant
404.564.1852 (d) | 561.676.5303 (c)
RKremer@asti.com

[cid:image001.jpg@01CFAB10.C310FA90]

Applied Software | Consulting, Services, Software, Go Further
2801 Buford Highway NE | Druid Chase, Suite 100
Atlanta, GA 30329
www.asti.com

Re: Revit won't load "Open File" dialog

rick.kremer — Tue, 23 Aug 2016 13:23:58 GMT

AWESOME going to try that now

Rick Kremer | Senior Technical Consultant
404.564.1852 (d) | 561.676.5303 (c)
RKremer@asti.com

[cid:image001.jpg@01CFAB10.C310FA90]

Applied Software | Consulting, Services, Software, Go Further
2801 Buford Highway NE | Druid Chase, Suite 100
Atlanta, GA 30329
www.asti.com

Re: Revit won't load "Open File" dialog

Anonymous — Tue, 23 Aug 2016 13:41:35 GMT

Uninstalling Dropbox worked for my office, thanks!

Re: Revit won't load "Open File" dialog

rick.kremer — Tue, 23 Aug 2016 13:45:05 GMT

YES , that was the culprit.

I'm advising our clients now to uninstall Dropbox and I have already heard from them that it now works!

Thanks,
Rick

Rick Kremer | Senior Technical Consultant
404.564.1852 (d) | 561.676.5303 (c)
RKremer@asti.com

[cid:image001.jpg@01CFAB10.C310FA90]

Applied Software | Consulting, Services, Software, Go Further
2801 Buford Highway NE | Druid Chase, Suite 100
Atlanta, GA 30329
www.asti.com

Re: Revit won't load "Open File" dialog

David_W_Koch — Tue, 23 Aug 2016 14:07:08 GMT

As reported by Joseph Rothwell ( @Anonymous ) in the Revit 2014 Crashes When Opening Any File thread, a workaround that does not require removing Dropbox is to use Open > Family (or select the Open link under Families in the Recent Files window). You can cancel that dialog, and then select Open > Project (or the Open link under Projects in the Recent Files window) and the Open dialog will work as expected. That worked for me.

If you completely close the session of Revit 2014 and start another, you will have to use the workaround again. In limited testing, it appears to hold for the duration of a Revit session, so you can open a second or third project using the Open > Project.

Re: Revit won't load "Open File" dialog

gwisdala.j — Tue, 23 Aug 2016 17:46:22 GMT

Just checked, I do have update 3 installed at work.

Re: Revit won't load "Open File" dialog

rick.kremer — Tue, 23 Aug 2016 18:11:43 GMT

Uninstall Dropbox and that should fix it.

Rick Kremer | Senior Technical Consultant
404.564.1852 (d) | 561.676.5303 (c)
RKremer@asti.com

[cid:image001.jpg@01CFAB10.C310FA90]

Applied Software | Consulting, Services, Software, Go Further
2801 Buford Highway NE | Druid Chase, Suite 100
Atlanta, GA 30329
www.asti.com

Re: Revit won't load "Open File" dialog

Anonymous — Tue, 23 Aug 2016 19:42:02 GMT

Uninstalling Dropbox worked for us as well. Thank you!