topic Re: Cloud Render Issues: An Authentication error occurred. in Revit Architecture Forum

Cloud Render Issues: An Authentication error occurred.

Anonymous — Mon, 22 Aug 2016 10:40:14 GMT

Hi,

I have been using the cloud rendering service for some time now and its worked fine up until now. On this particular project, I was able to render in the cloud the same scenes last week. However today I've been trying to render in the cloud and keep getting:

A problem occurred.

The rendering service could not complete your request. An authentication error occurred.

I have looked through various forums and have deleted cache, temp files, signed out and back in etc, edited the settings for the camera views, but nothing has worked.

Does anybody have any idea how I can sort this?

Thank you.

Charn

Re: Cloud Render Issues: An Authentication error occurred.

Anonymous — Mon, 22 Aug 2016 11:45:55 GMT

Same thing happened to me today

Re: Cloud Render Issues: An Authentication error occurred.

Anonymous — Mon, 22 Aug 2016 11:47:41 GMT

It's so frustrating because I can't see anything obvious and I'm just stuck!

Re: Cloud Render Issues: An Authentication error occurred.

Anonymous — Mon, 22 Aug 2016 15:30:48 GMT

Same here... As one said.. "just stuck"

Re: Cloud Render Issues: An Authentication error occurred.

Anonymous — Mon, 22 Aug 2016 15:53:15 GMT

Same here, tried on 3 PCs, 3 Autodesk logins... same error From Revit 2014 and 2015

Re: Cloud Render Issues: An Authentication error occurred.

Anonymous — Mon, 22 Aug 2016 17:02:37 GMT

Me too! Maybe this is a cloud issue in general? Tried deleting temp files etc, opening/closing, signing in and out. I'm glad it's not just me...

Re: Cloud Render Issues: An Authentication error occurred.

m3mehdi — Mon, 22 Aug 2016 17:44:09 GMT

I'm having the same issue with a file that was working fine couple of days ago.
I've been to different forums and followed all the instruction but nothing seem to have fixed this problem.

I even made a new file in Revit to see if that works.

Same error!

"A problem occurred. The rendering service could not complete your request. An authentication error occurred."

Re: Cloud Render Issues: An Authentication error occurred.

jsimenic — Mon, 22 Aug 2016 17:46:05 GMT

Likewise for me. Exact same issues with the "authentication error" even after following the instructions here: https://knowledge.autodesk.com/support/revit-products/troubleshooting/caas/sfdcarticles/sfdcarticles/Authentication-error-when-attempting-to-render-Revit-view-with-Autodesk-360-Rendering.html

Re: Cloud Render Issues: An Authentication error occurred.

m3mehdi — Mon, 22 Aug 2016 23:13:42 GMT

Hey guys,
The Cloud is resumed and works like a charm.

Thank you Autodesk.