topic Cant open revit file "There are too many elements missing in it" in Revit Architecture Forum

Cant open revit file "There are too many elements missing in it"

Anonymous — Wed, 14 Dec 2016 15:52:16 GMT

So, it is what it is, i cant open my file, and i have seen all the posible soultuons. so here is the file If you guys can recover it we would be really

greatfull.

https://we.tl/A9VGGk8sXn

Re: Cant open revit file "There are too many elements missing in it"

loboarch — Wed, 14 Dec 2016 16:07:10 GMT

Your best bet is to go to the most recent back up of the file.

Re: Cant open revit file "There are too many elements missing in it"

Anonymous — Wed, 14 Dec 2016 16:08:33 GMT

every single file is the same, the only one that opens is the one were no work was made 😞

Re: Cant open revit file "There are too many elements missing in it"

loboarch — Wed, 14 Dec 2016 18:26:07 GMT

If that is the case, then you will need to work with Product Support to see if the file can be recovered. They may be able to work with development to salvage something form the files you have.

Re: Cant open revit file "There are too many elements missing in it"

Anonymous — Wed, 14 Dec 2016 19:24:16 GMT

Would be nice to have taht email or support, the autodesk support page really sucks, there is no way to contact support reallly...

Re: Cant open revit file "There are too many elements missing in it"

loboarch — Wed, 14 Dec 2016 19:37:25 GMT

From your Autodesk Profile management page manage.autodesk.com I believe you should be able to file a support request from there. Mine does not look the same as an employee and I don't work in support so I can't say exactly how to get there, but it should be one of the pull down options from the upper right I think.

Re: Cant open revit file "There are too many elements missing in it"

Anonymous — Wed, 14 Dec 2016 20:31:27 GMT

So, were is that support , only thing is the forums.....

Re: Cant open revit file "There are too many elements missing in it"

Rafal.Gaweda — Mon, 19 Dec 2016 12:11:48 GMT

Dear ddiaz

File must be checked by dvlp team.

I will update you asap about the outcome.

Re: Cant open revit file "There are too many elements missing in it"

Anonymous — Mon, 19 Dec 2016 14:03:14 GMT

Hi Rafael, it would be nice to have a channel with the support team, The error mesage clearly says Contact Support, not autodesk forum, we pay a heafty sum of money for this support...

Re: Cant open revit file "There are too many elements missing in it"

Rafal.Gaweda — Mon, 19 Dec 2016 14:07:32 GMT

Daniel,

That's why I got the case.

Of course I can answer you officially from "the case".

In future if you want to contact support please create case in support system, not on forum.

We can get "case" from forum for users with subscription but with delay of time.

Re: Cant open revit file "There are too many elements missing in it"

Anonymous — Mon, 19 Dec 2016 14:10:14 GMT

i Didnt find a support ticket, thats why i wrote it here, Can you show me were it is, would be really helpfull in the future

thx

Re: Cant open revit file "There are too many elements missing in it"

Rafal.Gaweda — Mon, 19 Dec 2016 14:12:53 GMT

I have sent you mail from the case.

Re: Cant open revit file "There are too many elements missing in it"

Rafal.Gaweda — Mon, 02 Jan 2017 09:40:21 GMT

Hi Daniel

Development team checked the file and unfortunately it was not possible to fix it.

I am very sorry.

It is recommended to upgrade your Revit version with the latest available SP to prevent file corruption in future:

https://knowledge.autodesk.com/support/revit-products/downloads/caas/downloads/content/autodesk-revit-2016-service-pack-2.html