topic Re: Roombook Buildingbook Areabook Extension Update 1 for Revit 2018 in Revit Architecture Forum

Roombook Buildingbook Areabook Extension Update 1 for Revit 2018

rui_es_pacheco — Wed, 07 Mar 2018 21:42:20 GMT

Hi,

After installing roombook... plugin, revit started to lag between view windows.

Is there some fix?

Thank you

Re: Roombook Buildingbook Areabook Extension Update 1 for Revit 2018

Viveka_CD — Thu, 08 Mar 2018 00:31:17 GMT

Hi @rui_es_pacheco

Can you confirm if you have the latest updates installed from your Autodesk Desktop App for your Revit version?

Try repairing Revit and see if it helps resolve the issue.

Looking forward to hearing from you.

Regards,

Re: Roombook Buildingbook Areabook Extension Update 1 for Revit 2018

rui_es_pacheco — Thu, 08 Mar 2018 22:09:11 GMT

Hi,

I have latest app and addin installed.

I already repaired revit, and roombook, still laggy,

I already unistalled all revit and reinstalled and still laggy.

anything that i can test more?

Thank you

Re: Roombook Buildingbook Areabook Extension Update 1 for Revit 2018

Viveka_CD — Tue, 13 Mar 2018 20:57:16 GMT

Hi @rui_es_pacheco

I'm sorry to hear about the performance lag.

If you disable the roombook extension, is Revit still slow? If it is then we have to look at your journal to investigate further.

Does the performance lag when you use the extension? or when you work in a specific project/ view?

Check if you Revit version has system requirements and hardware specs recommended by Autodesk for best performance.

Let me know if you have questions on the above.

Regards,

Re: Roombook Buildingbook Areabook Extension Update 1 for Revit 2018

rui_es_pacheco — Fri, 09 Mar 2018 01:15:51 GMT

Hi,

Performance lag is present only when Roombook is installed.

Now it is not (not installed). Revit performance is ok.

I use other addins. But they only were installed after confirmed the roombook causes that lag.

Is there a mail to send journal? what files do you need?

Thank you

Re: Roombook Buildingbook Areabook Extension Update 1 for Revit 2018

rui_es_pacheco — Tue, 13 Mar 2018 20:39:50 GMT

Roombook not installed and revit its ok.

Whem roombook is installed revit is laggy.

Now I have not roombook installed.

Can You help?

Re: Roombook Buildingbook Areabook Extension Update 1 for Revit 2018

Viveka_CD — Fri, 16 Mar 2018 17:44:33 GMT

Hi @rui_es_pacheco

Can you share a journal file with us to test further?

I can send you a private upload folder. Let me know.

Regards,

Re: Roombook Buildingbook Areabook Extension Update 1 for Revit 2018

rui_es_pacheco — Fri, 16 Mar 2018 18:06:21 GMT

Ok, i’ll share,

Please tell me what files you need.
Thanks

Re: Roombook Buildingbook Areabook Extension Update 1 for Revit 2018

Viveka_CD — Fri, 16 Mar 2018 19:22:11 GMT

Hi @rui_es_pacheco

Here is information on how to locate your journal file

Let me know if you have any other questions.

Let me know if you have uploaded your files.

Regards,

Re: Roombook Buildingbook Areabook Extension Update 1 for Revit 2018

rui_es_pacheco — Tue, 20 Mar 2018 08:27:08 GMT

Here are the Journal Folder

Thank you

Re: Roombook Buildingbook Areabook Extension Update 1 for Revit 2018

Viveka_CD — Fri, 23 Mar 2018 14:31:24 GMT

Hi @rui_es_pacheco

Your issue in in progress. Thanks for sharing your files.

I will let you know if more information is required from our end.

Regards,

Re: Roombook Buildingbook Areabook Extension Update 1 for Revit 2018

rui_es_pacheco — Mon, 09 Apr 2018 20:39:34 GMT

Are There some progress?

Tks.

Re: Roombook Buildingbook Areabook Extension Update 1 for Revit 2018

rui_es_pacheco — Mon, 11 Jun 2018 13:45:13 GMT

Hi,

It there some progress? I have installed 2019 version of Revit and the plug in, and the problem persists.

Please help, its really anoying.

Re: Roombook Buildingbook Areabook Extension Update 1 for Revit 2018

Viveka_CD — Mon, 11 Jun 2018 14:12:08 GMT

Hi @rui_es_pacheco

Sorry to hear that the problem persists. Thanks for checking in.

Let me check back with the team and see if I have an update.

Thank you again for your patience while we are trying to identify what is causing this behavior.

Regards,

Re: Roombook Buildingbook Areabook Extension Update 1 for Revit 2018

Viveka_CD — Mon, 11 Jun 2018 14:30:32 GMT

Hi @rui_es_pacheco

Here's an update from the team:

On parsing your journal, your Revit 2018 is not updated. You are on 2018.2 and you'll have to update to 2018.3.1 from your Autodesk Desktop App. Let me know if you have any questions on this.

Secondly, your graphics card configuration does not meet the requirement for Revit 2018 - It is not listed on the recommended hardware page. See HERE for more information

Thirdly, your physical memory is high - which contributes to the lag in Revit. If you have any other third party applications consider disabling then for improved performance. See steps in the article: Revit: Slow Performance

Please let me know if any of the above recommendations help resolve the issue and if your team is on the same build and update.

Looking forward to hearing from you.

Regards,

Re: Roombook Buildingbook Areabook Extension Update 1 for Revit 2018

rui_es_pacheco — Wed, 13 Jun 2018 19:39:35 GMT

Same issue with Revit 2019 and Roombook:

Change between view windows is laggy.

Tested with new windows 10 pro lastest version, clean installation, Revit clean.

With only revit, view change behave correctly. After install only Roombook addin, view change is laggy.

Only way to work with revit lag free is not to install Roombook.

All other plugins and addins work correctly and lag free.

I had cliped a screen cast with and without roombook.

Please help

Re: Roombook Buildingbook Areabook Extension Update 1 for Revit 2018

rui_es_pacheco — Tue, 03 Jul 2018 15:07:11 GMT

no good

Re: Roombook Buildingbook Areabook Extension Update 1 for Revit 2018

Viveka_CD — Tue, 03 Jul 2018 15:41:40 GMT

Hi @rui_es_pacheco

Apologies for the delay and Thanks for your patience while this issue is being investigated. Thanks for sharing the screencasts as well, I'll log this with development. The team is trying to identify what is causing this behavior.

Also, please share a recent journal for Revit 2019.

Please upload to the private folder link (I will send you one shortly)

Regards,

Re: Roombook Buildingbook Areabook Extension Update 1 for Revit 2018

Viveka_CD — Thu, 05 Jul 2018 15:54:38 GMT

Hi @rui_es_pacheco

Thanks for uploading your journals.

I've also shared a collector utility with you.

Download the Collector utility attached to this knowledge article and save it locally on the machine which you are experiencing the issue
Unzip the downloaded file
Read the short Readme file and run the collector
Add the collected data together with the affected Revit project file(s) to your Technical Support case with Autodesk

Let me know if you have trouble accessing the folder and when you've done accessing the folder.

I look forward to hearing from you.

Regards,

Re: Roombook Buildingbook Areabook Extension Update 1 for Revit 2018

Viveka_CD — Fri, 06 Jul 2018 17:51:57 GMT

Hi @rui_es_pacheco

Did you have a chance to upload your extracted files from the collector utility?

Regards,