topic Re: Ribbon blinking in Revit 2017, 2018 and 2019 - Windows 10 in Revit Architecture Forum

Ribbon blinking in Revit 2017, 2018 and 2019 - Windows 10

rmoore3 — Thu, 21 Jun 2018 14:02:52 GMT

This ribbon blinking happens if I let Revit sit for an hour or so. If I work continuously in Revit this does not happen. Does this in 2017, 2018 and 2019. Hardware acceleration on or off does not affect this blinking. The video card is GeForce GTX 1080 running latest driver. I've tried older drivers and it also does not change this behavior. Revit is the only program this occurs in. I have re-installed Windows 10 to no avail.

Screencast will be displayed here after you click Post.

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Re: Ribbon blinking in Revit 2017, 2018 and 2019 - Windows 10

Viveka_CD — Thu, 21 Jun 2018 14:03:11 GMT

Hi @rmoore3

Sorry to hear that you are facing issues.

Does this issue begin to occur after a specific windows update or with a specific model/ user configuration?
Are you using Revit on a high-resolution monitor (3K or 4K)?

Some points to try:

Try to reset the Autodesk Revit ribbon, toolbar, and browser to default settings
Lower the desktop scaling to 150% or below by going to Control Panel > Display.

Let me know if this helps resolve your issue.

I look forward to your reply update.

Regards,

Re: Ribbon blinking in Revit 2017, 2018 and 2019 - Windows 10

rmoore3 — Thu, 21 Jun 2018 14:51:18 GMT

I think it happened after the last Feature update but I couldn't roll that back. When I reinstalled the OS it updated to the latest Feature update and would not let me roll it back. I do not have a high-res monitor or change the desktop scaling. I have reset the UIState and will let it sit while I'm at lunch

Re: Ribbon blinking in Revit 2017, 2018 and 2019 - Windows 10

rmoore3 — Thu, 21 Jun 2018 18:10:17 GMT

It was blinking when I came back from lunch. BTW, what happened to my screencast of the blinking?

Re: Ribbon blinking in Revit 2017, 2018 and 2019 - Windows 10

Viveka_CD — Thu, 21 Jun 2018 18:16:34 GMT

OK @rmoore3

Let me know your graphics card configuration. Could be that the graphics card is not supported or you'll have to roll back your driver.

Regards,

Re: Ribbon blinking in Revit 2017, 2018 and 2019 - Windows 10

rmoore3 — Thu, 21 Jun 2018 18:18:24 GMT

That info is in the first post

Re: Ribbon blinking in Revit 2017, 2018 and 2019 - Windows 10

Viveka_CD — Thu, 21 Jun 2018 18:20:36 GMT

@rmoore3

Sure, can you roll back the driver for GeForce GTX 1080 and let me know if there is any difference.

Thanks,

Re: Ribbon blinking in Revit 2017, 2018 and 2019 - Windows 10

rmoore3 — Thu, 21 Jun 2018 18:27:57 GMT

I said I tried older drivers and it didn't make a difference

Re: Ribbon blinking in Revit 2017, 2018 and 2019 - Windows 10

Viveka_CD — Thu, 21 Jun 2018 18:56:54 GMT

Hmm... OK

Can you send across a journal file to investigate further.

Regards,

Re: Ribbon blinking in Revit 2017, 2018 and 2019 - Windows 10

Anonymous — Thu, 21 Jun 2018 19:02:36 GMT

I recall an Revit implementation company coming up with new features to remind people to save their model...

Are you by chance working with another company that is providing add-ins for yours?

Re: Ribbon blinking in Revit 2017, 2018 and 2019 - Windows 10

rmoore3 — Thu, 21 Jun 2018 19:22:04 GMT

By blinking the ribbon at you? That's hilarious! No, we are not doing that...

Re: Ribbon blinking in Revit 2017, 2018 and 2019 - Windows 10

Anonymous — Thu, 21 Jun 2018 19:24:09 GMT

One of the other options in that add-in was the ribbon changes to red if you are working in the Central model. So that is why I thought the blinking might be a feature of that add-in too.

Re: Ribbon blinking in Revit 2017, 2018 and 2019 - Windows 10

rmoore3 — Thu, 21 Jun 2018 19:27:52 GMT

Here's a journal file from when I got back from lunch

Re: Ribbon blinking in Revit 2017, 2018 and 2019 - Windows 10

Viveka_CD — Thu, 21 Jun 2018 19:49:03 GMT

Hi @rmoore3

Thanks for sharing your journal, while I'm parsing it -

Can you disable the P&ID modeler and try launching Revit again and see if this helps?

Also, can you check if HA is on

Go to the Revit Menu/ Options/ Graphics and make sure that the Hardware Acceleration is on

Regards,

Re: Ribbon blinking in Revit 2017, 2018 and 2019 - Windows 10

rmoore3 — Thu, 21 Jun 2018 20:14:42 GMT

Never heard of the P&ID modeler, and I said previously HA on or off doesn't affect this

Re: Ribbon blinking in Revit 2017, 2018 and 2019 - Windows 10

Viveka_CD — Fri, 22 Jun 2018 13:14:08 GMT

Hi @rmoore3

Your journal file indicates the P&ID modeler.

Can you test the below for me?

Please try disabling the add-ins and let me know if there is an improvement in performance.

If you want to test Revit with all add-ins disabled [or selectively disable add-ins] follow the steps below:
1. Close Revit.
2. Locate the following folder:
C:\ProgramData\Autodesk\Revit\Addins\[Version]
3. Temporarily move the add-in files from the folder above to another location.
4. Launch Revit; add-ins will be disabled.

Alternate locations that add-ins could be loaded from:
C:\ProgramData\Autodesk\ApplicationPlugins (This location can be used for add-ins that span multiple products/versions.)
C:\Program Files\Autodesk\Revit [Version]\AddIns (This location is generally used for Internal Add-ins, but some older add-ins may still try to load into this location.)

Looking forward to your reply update.

Regards,

Re: Ribbon blinking in Revit 2017, 2018 and 2019 - Windows 10

rmoore3 — Fri, 22 Jun 2018 18:51:00 GMT

I found the P&ID Modeler addin in the internal folder and moved it. Came back from a more than 1 hour lunch and no blinking! How did you know about it? Has there been problems with this addin? And why only my machine?

Re: Ribbon blinking in Revit 2017, 2018 and 2019 - Windows 10

Viveka_CD — Fri, 22 Jun 2018 19:30:49 GMT

Hi @rmoore3

I'm glad to hear that there is no more blinking!

Hope the Friday lunch was great as well

Yes, some 3rd party add-ins have caused performance issues.

Not sure why it happens in your specific machine, but if you need me to test further, please send me an NFO file and I can share a collector utility with you to extract files for diagnosis. (share through a private link)

Regards,