topic Re: BIM 360 Team is stuck in "loading". in Revit Architecture Forum

BIM 360 Team is stuck in "loading".

alfonzogary — Mon, 06 Aug 2018 18:31:37 GMT

My Revit 2017 and 2018 are not loading my BIM 360 Team folders. I click the icon and it just gets stuck in "loading" and never moves past that.

Re: BIM 360 Team is stuck in "loading".

Viveka_CD — Mon, 06 Aug 2018 19:29:07 GMT

Hi @alfonzogary

Can you post a screenshot of what you are seeing?

Is your Revit updated to the latest builds?

Which windows version are you on?

Please see this article: BIM 360 Team keeps Loading in Revit for recommendations.

Let me know if this helps resolve your issue.

Regards,

Re: BIM 360 Team is stuck in "loading".

alfonzogary — Mon, 06 Aug 2018 19:42:30 GMT

@Viveka_CD wrote:
Hi @alfonzogary

Can you post a screenshot of what you are seeing?
Is your Revit updated to the latest builds?

Which windows version are you on?
Please see this article: BIM 360 Team keeps Loading in Revit for recommendations.

Let me know if this helps resolve your issue.

Regards,

Windows 7, and yes I have the latest as far as I know Revit 2017.2

Re: BIM 360 Team is stuck in "loading".

Viveka_CD — Mon, 06 Aug 2018 19:49:37 GMT

Hi @alfonzogary

Did you see this article for recommendations and try to adjust your internet settings?

Regards,

Re: BIM 360 Team is stuck in "loading".

Alfredo_Medina — Mon, 06 Aug 2018 19:51:51 GMT

Try this:

Logout of your Autodesk account.
Restart Revit
Log on again.

Also, make sure that:

your BIM 360 Team account is in good standing (that you have access).
that the Revit model is still in the same version that you have

Re: BIM 360 Team is stuck in "loading".

alfonzogary — Mon, 06 Aug 2018 20:11:24 GMT

Yes I tried the settings. The IT guy is checking the server.

Re: BIM 360 Team is stuck in "loading".

Viveka_CD — Mon, 06 Aug 2018 20:31:25 GMT

Hi @alfonzogary

Let me know your IT is able to fix this internet settings issue.

Regards,

Re: BIM 360 Team is stuck in "loading".

alfonzogary — Mon, 06 Aug 2018 20:51:41 GMT

Okay, he said there are some window server security updates he is installing on the server. Maybe after that everything will be back to normal. I'll post the results.

Re: BIM 360 Team is stuck in "loading".

alfonzogary — Tue, 07 Aug 2018 00:08:27 GMT

That fixed it. Security updates on the server. Once those were installed everything started running normal. Thanks for your time.

Re: BIM 360 Team is stuck in "loading".

Viveka_CD — Tue, 07 Aug 2018 16:26:08 GMT

Hi @alfonzogary

Awesome, Thanks for getting back to us! Glad to hear that your issue is fixed.

Regards,

Re: BIM 360 Team is stuck in "loading".

Anonymous — Sun, 04 Aug 2019 20:00:34 GMT

Hello Alfredo,

been having this issue with all my team mates. Went through all the required steps but no result still .

Re: BIM 360 Team is stuck in "loading".

ZakMDMSN6 — Mon, 05 Aug 2019 15:14:43 GMT

Hi There, @Viveka_CD

Our entire office is having the same issue. The BIM 360 is not showing up. I checked and everything was update on my window. Could you please let me know how can I get it fix or contact someone?

Best,
Zak

Re: BIM 360 Team is stuck in "loading".

Viveka_CD — Mon, 05 Aug 2019 15:19:56 GMT

Hi @ZakMDMSN6

Please install the patch for the TLS issue, see Transport Layer Security (TLS): Updates Required to Maintain Software Access

If the above fix does not help, please try the below

Move the Revit.exe.config file from the C:\Program Files\Autodesk\Revit 20XX folder to a location outside the Revit Programs Files folder (e.g. the Desktop).
In the Windows Control Panel, repair the Revit install (NOT the Collaboration for Revit install). This will result in the creation of a new Revit.exe.config file.
Alternatively you could replace the affected config file with one from computer where the Revit works properly

Let me know if this helps and if you have additional questions.

Regards,

Re: BIM 360 Team is stuck in "loading".

Anonymous — Tue, 06 Aug 2019 07:18:52 GMT

can you show me tutorial step by step?

Re: BIM 360 Team is stuck in "loading".

achusetiawan — Tue, 06 Aug 2019 08:55:57 GMT

I succeeded, by downloading this link

for Revit 2017

https://up.autodesk.com/2017/RVT/9CA05B9A-1711-0510-A1B4-5C6B745FD44B/Autodesk_Revit_2017_2_4.exe

for Revit 2018

https://up.autodesk.com/2018/RVT/9CA05B9A-1812-0510-A1B4-98696E090436/Autodesk_Revit_2018_3_2.exe

please try, I've tried it and succeeded

Re: BIM 360 Team is stuck in "loading".

Anonymous — Tue, 06 Aug 2019 09:20:54 GMT

thank you, this works!!😄

Re: BIM 360 Team is stuck in "loading".

Anonymous — Tue, 06 Aug 2019 14:27:59 GMT

works really well fro me! saved my life lol

Re: BIM 360 Team is stuck in "loading".

Anonymous — Tue, 06 Aug 2019 21:10:28 GMT

Any chance you have a link for 2019? Haven't been able to find one. Thank you!!!

Re: BIM 360 Team is stuck in "loading".

reinems74 — Tue, 06 Aug 2019 21:32:24 GMT

The recommendation is to download the necessary patches from the Account portal, or through the Autodesk Desktop App. Here is our page on 2019 patches: https://knowledge.autodesk.com/support/revit-products/downloads/caas/downloads/content/autodesk-transport-layer-security-updates-require-security-fix-for-revit-2019.html. Are you able to access what you need from there?

Thanks,

Scott

Re: BIM 360 Team is stuck in "loading".

Anonymous — Tue, 06 Aug 2019 21:44:34 GMT

I don't believe the download I'm looking for is showing up under "all products" in the portal and the desktop app. What would be the name of the patch that will fix this problem for Revit 2019?