topic Re:Cloud Rendering error - The Rendering service could not complete your request in Revit Architecture Forum

Cloud Rendering error - The Rendering service could not complete your request

Anonymous — Fri, 10 Aug 2018 16:31:17 GMT

I am receiving this notice;

"A problem occurred. The Rendering service could not complete your request. The file could not be uploaded."

I have checked with my IT manager and none of our firewall or proxy settings have changed and I could send renderings to the cloud a few weeks ago. what else might be the problem?

I cannot even send a basic rendering from any of my projects to the cloud.

The in-program rendering service still works.

Re:Cloud Rendering error - The Rendering service could not complete your request

Viveka_CD — Fri, 10 Aug 2018 16:31:41 GMT

Hi @Anonymous

Which browser are you using? Please mention the version.

Can you check the automatically detect settings in your options -Let me know if this helps resolve your issue!

Please select the Accept as Solution button if my post solves your issue or answers your question. Likes welcome!

Regards,

Re:Cloud Rendering error - The Rendering service could not complete your request

Viveka_CD — Fri, 10 Aug 2018 17:45:39 GMT

@Anonymous

Also keep an eye on https://health.autodesk.com/

Regards,

Re:Cloud Rendering error - The Rendering service could not complete your request

Anonymous — Fri, 10 Aug 2018 17:46:12 GMT

so I can access the site fine from Microsoft edge, the render I am sending is straight out of Revit 2017.

the settings are well every setting. I mainly render stereo panoramas in final quality at the 1024px

which automatic detect settings are you talking about?

Re:Cloud Rendering error - The Rendering service could not complete your request

Viveka_CD — Fri, 10 Aug 2018 17:46:32 GMT

@Anonymous wrote:
so I can access the site fine from Microsoft edge, the render I am sending is straight out of Revit 2017.

the settings are well every setting. I mainly render stereo panoramas in final quality at the 1024px

which automatic detect settings are you talking about?

@Anonymous the automatic settings checkbox in your internet settings - advanced - LAN settings - see image above

If you are using chrome can you confirm the version? and do the same check for automatic settings and let me know if this helps?

Regards,

Re:Cloud Rendering error - The Rendering service could not complete your request

Anonymous — Fri, 10 Aug 2018 17:46:55 GMT

I have fixed all of those settings and have restarted the computer. I am still having an issue with Revit not sending my render to the cloud service.

Re:Cloud Rendering error - The Rendering service could not complete your request

Viveka_CD — Fri, 10 Aug 2018 17:47:16 GMT

Hi @Anonymous

Please confirm the versions of the browser(s) you are using. We have found that this may be version specific also.

Looking forward!

Regards,

Re: Re:Cloud Rendering error - The Rendering service could not complete your req

Viveka_CD — Mon, 13 Aug 2018 13:21:34 GMT

Hi @Anonymous

I'm checking back to see if you had a chance to confirm the browsers and versions.

Regards,

Re: Re:Cloud Rendering error - The Rendering service could not complete your req

Anonymous — Mon, 13 Aug 2018 15:00:13 GMT

Microsoft Edge 40.15063.674.0

AND
I AM UNSURE OF MY CHROME VERSION.

Re: Re:Cloud Rendering error - The Rendering service could not complete your req

Viveka_CD — Mon, 13 Aug 2018 15:31:17 GMT

Hi @Anonymous

Please see chrome settings

chrome settings

Regards,

Re: Re:Cloud Rendering error - The Rendering service could not complete your req

Viveka_CD — Mon, 13 Aug 2018 15:44:21 GMT

@Anonymous

I checked on the latest version of Microsoft Edge 41.16299.547.0 (please upgrade and try)

Looking forward to hearing from you!

Regards,

Re: Re:Cloud Rendering error - The Rendering service could not complete your req

Anonymous — Tue, 14 Aug 2018 20:28:43 GMT

Hey Viveka, so I have not only updated my Microsoft edge to the most current version I have reupdated my windows 10 and removed firefox and chrome from my computer and revit is still sending me the error. I have also temporarily removed the add-ins and that has not resolved the issue. do you think reinstalling revit would help?

Re: Re:Cloud Rendering error - The Rendering service could not complete your req

Viveka_CD — Wed, 15 Aug 2018 14:15:51 GMT

@Anonymous

I would suggest that you try a repair of Revit and try the cloud render with Chrome Version 67.0.3396.99

Regards,

Re: Re:Cloud Rendering error - The Rendering service could not complete your req

Anonymous — Wed, 15 Aug 2018 15:18:43 GMT

so how do I tell Revit to use chrome?? when I send out from Revit I just hit the render in the cloud button and it does not ask me what browser to use.

Re: Re:Cloud Rendering error - The Rendering service could not complete your req

Viveka_CD — Wed, 15 Aug 2018 19:33:20 GMT

@Anonymous

Yes, it does not tell because you access the cloud from any browser you have installed on your machine.

You should have chrome installed and access the cloud service on launching the Chrome browser.

Regards,

Re: Re:Cloud Rendering error - The Rendering service could not complete your req

Anonymous — Fri, 17 Aug 2018 14:31:22 GMT

I found out the issue. there is a problem with the BimObject plug in. when I uninstalled it my issues went away.

Re: Re:Cloud Rendering error - The Rendering service could not complete your req

Viveka_CD — Fri, 17 Aug 2018 14:40:23 GMT

Hi @Anonymous

Good to know that your issue is now resolved. Thanks for your response and for getting back to us.

Adding an article on How to disable add-ins for Revit to help the community seeking similar answers.

Regards,