topic Re: PLEASE HELP URGENT!!!An unrecoverable error encountered IN ALL VERSION in Revit Architecture Forum

PLEASE HELP URGENT!!!An unrecoverable error encountered IN ALL VERSION

Anonymous — Fri, 17 May 2019 15:46:08 GMT

Hi, I have problem with revit 2019/2020 since yesterday. I not able to open any revit file include families (rta), so I tried a lot of solutions from forum but it does not work and I decide to uninstall clean and download from website. However, it was not working, I also donwload 2020version to try but it failed, totally not working, it pop yup the phrase " An unrecoverable error encountered..."

REPORT CONTENT:

dmpuserinfo.xml

dumpdata.zip

journal0004.txt

ANY SOLUTION? PLEASE HELP!!!!!

Re: PLEASE HELP URGENT!!!An unrecoverable error encountered IN ALL VERSION

Anonymous — Fri, 17 May 2019 17:35:29 GMT

Post the journal file...

Re: PLEASE HELP URGENT!!!An unrecoverable error encountered IN ALL VERSION

Anonymous — Fri, 17 May 2019 21:16:24 GMT

Please check it, I have attached the journal file. thank you

Re: PLEASE HELP URGENT!!!An unrecoverable error encountered IN ALL VERSION

Anonymous — Fri, 17 May 2019 21:27:08 GMT

Update to 2019.2.1...see if that helps.

Re: PLEASE HELP URGENT!!!An unrecoverable error encountered IN ALL VERSION

Anonymous — Fri, 17 May 2019 21:32:20 GMT

but this is the latest version

Re: PLEASE HELP URGENT!!!An unrecoverable error encountered IN ALL VERSION

Anonymous — Fri, 17 May 2019 21:42:27 GMT

Journal says you have 2019.0.1 installed... 2019.2.1 is the latest.

Re: PLEASE HELP URGENT!!!An unrecoverable error encountered IN ALL VERSION

Anonymous — Fri, 17 May 2019 21:52:15 GMT

I open to autodesk desktop app, it state " your available updates are install" may I know where can I update?

Re: PLEASE HELP URGENT!!!An unrecoverable error encountered IN ALL VERSION

Anonymous — Fri, 17 May 2019 21:56:11 GMT

It come out something like this when I try to download updates from wesite

Re: PLEASE HELP URGENT!!!An unrecoverable error encountered IN ALL VERSION

Anonymous — Fri, 17 May 2019 22:05:21 GMT

I would suggest uninstalling....download and install the 2019 standard install. Do not install the 2019.0.1 update.

Where are you downloading from?

Re: PLEASE HELP URGENT!!!An unrecoverable error encountered IN ALL VERSION

Anonymous — Fri, 17 May 2019 22:07:36 GMT

I have just uninstall 2 times, download from autodesk website with student account.

I could not find where is the 2019.2.1 version, all I can find is the add-ons, where can I updates?

Re: PLEASE HELP URGENT!!!An unrecoverable error encountered IN ALL VERSION

barthbradley — Fri, 17 May 2019 22:08:02 GMT

It is important that you disable the anti-virus software. Verify on the Processes tab of the Task Manager that the anti-virus program in ended.

Also, it could be the "Clean Unistall " procedure you followed. There are a couple of recommended workflows published that lack, IMO.

https://knowledge.autodesk.com/support/revit-products/troubleshooting/caas/sfdcarticles/sfdcarticles/How-to-Complete-a-Clean-Uninstall-of-Revit-products.html

Re: PLEASE HELP URGENT!!!An unrecoverable error encountered IN ALL VERSION

Anonymous — Fri, 17 May 2019 22:22:30 GMT

Hi I uninstall by following the instruction and now to reinstall, how can I choose not to install 2019.01? Please check attachment.

Re: PLEASE HELP URGENT!!!An unrecoverable error encountered IN ALL VERSION

Anonymous — Fri, 17 May 2019 22:22:33 GMT

Hi I uninstall by following the instruction and now to reinstall, how can I choose not to install 2019.01? Please check attachment.

Re: PLEASE HELP URGENT!!!An unrecoverable error encountered IN ALL VERSION

barthbradley — Fri, 17 May 2019 22:27:37 GMT

Do a clean uninstall of the software using the procedure in the Link I provided above. Also, what is stats on you computer (i.e. OS, available harddrive space, etc.)?

Re: PLEASE HELP URGENT!!!An unrecoverable error encountered IN ALL VERSION

Tomislav.Golubovic — Fri, 17 May 2019 22:31:06 GMT

Absolutely send the error report to Autodesk, I had this for my 2020 and I submitted a handful of error reports and got an email back the next day from someone at Autodesk who walked me through the fix. I'd highly suggest sending that report with your email address.

Re: PLEASE HELP URGENT!!!An unrecoverable error encountered IN ALL VERSION

Anonymous — Fri, 17 May 2019 22:31:31 GMT

I've done the clean uninstalled and successful reinstall now, the desktop is new, no problem with harddrive etc.. and anti virus has been disable. However, still not able to use.

Re: PLEASE HELP URGENT!!!An unrecoverable error encountered IN ALL VERSION

Anonymous — Fri, 17 May 2019 23:21:53 GMT

hi, I have update to 2019.2.1 it still not working, please check attachment

Re: PLEASE HELP URGENT!!!An unrecoverable error encountered IN ALL VERSION

barthbradley — Fri, 17 May 2019 23:31:51 GMT

I'm betting it is Registry related. Could be Security Permissions as well. It's important to install as Administrator. Bottom line: do a "Clean Uninstall" per the Link I sent you.

Still, would be nice to know about your computer specs.

Re: PLEASE HELP URGENT!!!An unrecoverable error encountered IN ALL VERSION

Anonymous — Fri, 17 May 2019 23:44:36 GMT

How to solve with "security permission"?My computer is only one user without others family members or users, it is download as administrator, I have follow all the instruction from the link you gave before reinstall, Im sure it is clean uninstall. I will attach the specs for you.

Re: PLEASE HELP URGENT!!!An unrecoverable error encountered IN ALL VERSION

barthbradley — Sat, 18 May 2019 00:07:18 GMT

Windows 10 Home? Hmm? I wonder. Not listed under minimum system requirements.

Also, how much harddrive space is free?