topic Re: problem while saving in Revit Architecture Forum

problem while saving

Andre.GG — Wed, 31 Jul 2019 13:35:05 GMT

Hello guys, from the past 2 days my Revit 2020 start to don't save files anymore, from a new file and from an old one the answer is always the same, "failed to open document" and after this, he said "Impossible to save" and this happens for new file and old ones.

Can someone have some advice?

I already uninstall and installed Revit again( 2 times).

All the file are from the same version.

One strange thing that happens is that when I copy the elements of a project in a new file and I try to save it I do it, but if I try to export a render o a plan in DWG he doesn't do it.

Re: problem while saving

barthbradley — Wed, 31 Jul 2019 17:10:38 GMT

Does it say "Viewer Mode" at the top of your screen? Doesn't sound like your running a licensed version of Revit.

Re: problem while saving

Andre.GG — Wed, 31 Jul 2019 18:26:37 GMT

I have the regular student version, I use Revit 2020 from the past 5 months.

Between the Revit version and the file name I have (STUDENT VERSION Written)

Re: problem while saving

joe_keogh — Wed, 31 Jul 2019 20:25:21 GMT

Hi @Andre.GG

Can you check the Available space on your C: Drive, go to Windows Folder Explorer, and This PC,

under the C: Drive is the Available space greater than 20Gb? If not this may be the issue.

If you are working of a network drive, please confirm you have Read Write access to the folder you are saving to. you will probably need to check with your IT Manager.

Re: problem while saving

Andre.GG — Thu, 01 Aug 2019 08:14:29 GMT

Thanks for the advice I check, the hard drive and I have 208GB, and no I don't work in the network only in local, I always saved in the desktop and yesterday I did a test, I try to run Revit like administrator and nothing change, but I have saved a new file in the local disk directly, I try with a file that I already did and this makes crush Revit.

So I don't have any idea of what is happening.

Re: problem while saving

Andre.GG — Tue, 06 Aug 2019 10:14:53 GMT

please, guys, someone can help?

I can not use Revit anymore if I don't fix this

Re: problem while saving

RobDraw — Tue, 06 Aug 2019 10:55:44 GMT

This is not normal behavior. Either reinstall the program or contact Autodesk support.

Re: problem while saving

Andre.GG — Tue, 06 Aug 2019 12:57:19 GMT

My problem is that I have already uninstalled and installed it 2 times.

I try to use my projects in another computer and they work normally so I really don't understand what is going on.

Re: problem while saving

RobDraw — Tue, 06 Aug 2019 16:20:22 GMT

Did you do a full uninstall using instructions provided by Autodesk before reinstalling?

Re: problem while saving

barthbradley — Tue, 06 Aug 2019 16:41:30 GMT

@Andre.GG wrote:
please, guys, someone can help?

I can not use Revit anymore if I don't fix this

Open up a Support Case through your Autodesk Account.

https://knowledge.autodesk.com/contact-support/using-my-product

Re: problem while saving

Viveka_CD — Tue, 06 Aug 2019 18:44:38 GMT

Hi @Andre.GG

Please install the viewer mode hotfix for Revit 2020

See: https://forums.autodesk.com/t5/revit-architecture-forum/announcement-revit-and-revit-lt-2020-0-1-viewer-mode-hotfix/td-p/8738603

Let me know if you have questions!

Regards,

Re: problem while saving

Andre.GG — Mon, 19 Aug 2019 13:31:58 GMT

ok i will try to do this.

thanks

Re: problem while saving

Andre.GG — Mon, 19 Aug 2019 13:32:50 GMT

i did it alredy, 3 weeks ago.

Re: problem while saving

Andre.GG — Tue, 20 Aug 2019 07:55:20 GMT

Today i try to open a file, and a new error show up.