topic Issues synchronizing over local network in Revit Architecture Forum

Issues synchronizing over local network

Anonymous — Mon, 06 Jan 2020 21:41:53 GMT

Hello,

I work for a small design firm. We use Revit versions 2016-2020. I have been having issues syncing my local files with our central models for about a month now, across versions 2017, 2018 and 2019. We store central models on a network drive (Q:) and local files to the standard My Documents location.

When I attempt to synchronize with the central, I get the error message: "An unknown error occurred while accessing \incrementtable.dat" The file name varies but it is always a .dat.

We have cleared all local files from my documents and emptied the recycle bin. I have tried resetting the network and remapping the drives. The fix is always only temporary.

I am happy to provide any more info you need. Thank you,
Rae

Re: Issues synchronizing over local network

s.borello — Mon, 06 Jan 2020 22:04:29 GMT

Does this happen to all users or just you?

Re: Issues synchronizing over local network

Anonymous — Mon, 06 Jan 2020 22:17:26 GMT

Just me, unless someone is working on the same project at the same time, then they receive the same error message.

Re: Issues synchronizing over local network

ennujozlagam — Tue, 07 Jan 2020 02:10:23 GMT

all user's working with the central file must be the same Revit version build. try to check. thanks

Re: Issues synchronizing over local network

Anonymous — Tue, 07 Jan 2020 18:45:39 GMT

Confirmed that we all have the same build.

Re: Issues synchronizing over local network

ennujozlagam — Wed, 08 Jan 2020 00:19:54 GMT

try to create a new local file and see if helps. thanks

Re: Issues synchronizing over local network

RobDraw — Wed, 08 Jan 2020 12:01:41 GMT

Try a different network connection to see if it continues.

Re: Issues synchronizing over local network

Anonymous — Wed, 08 Jan 2020 13:21:31 GMT

I've tried making a new local and saving it to both a network and a local
folder. I've tried saving a new central from my local file that I still was
not able to synchronize to.

Re: Issues synchronizing over local network

Anonymous — Wed, 08 Jan 2020 13:23:50 GMT

Unfortunately, that isn't possible. We are wired through ethernet to our private network.

Re: Issues synchronizing over local network

RobDraw — Wed, 08 Jan 2020 13:40:47 GMT

Of course it's possible.

Unplug the ethernet cord. Move the computer to someplace else where you can re-plug in. Experiment.

Re: Issues synchronizing over local network

Anonymous — Wed, 08 Jan 2020 13:55:59 GMT

Just to clarify - you're asking me to plug into another ethernet port that connects to the same network?

Edit: I was told that we've tried that with the other port in the wall plate. We have yet to test a completely different wall plate but that would require I lose my computer for a while so I'll let you know when we get a chance to do so. Thanks!

Re: Issues synchronizing over local network

David_Knight — Wed, 08 Jan 2020 13:56:58 GMT

have you tried disabling your anti-virus? this is a weird one, not sure what the issue might be - but i would try that to see if it is somehow impacting the problem.

also, could the server be placing a lock on the file (the .dat file) - and not releasing it?

Re: Issues synchronizing over local network

RobDraw — Wed, 08 Jan 2020 14:06:28 GMT

I've wasted too many hours trying to track down similar issues only to find out it was a bad network connection that I tend to check these things early. If moving the computer is too much of a hassle, you could change out the cord. I've had cords go bad, too.

Re: Issues synchronizing over local network

Anonymous — Wed, 08 Jan 2020 14:36:25 GMT

That makes sense. We will most likely just move the computer, our ethernet cables are not long enough. I will also suggest we try switching out the cable to make sure that isn't the issue.

Re: Issues synchronizing over local network

Anonymous — Wed, 08 Jan 2020 14:40:07 GMT

Revit is allowed through the firewall, is this enough or should I try actually disabling it entirely? The file does not seem to be locked - it was easily moved to another location so it seems to not be in use by any processes.

Re: Issues synchronizing over local network

Matt__W — Wed, 08 Jan 2020 18:15:30 GMT

Have you seen this AKN about that message?

"AN UNKNOWN ERROR OCCURRED WHILE ACCESSING ... INCREMENTTABLE...DAT" WHILE CREATING NEW REVIT LOCAL FILE

Re: Issues synchronizing over local network

Anonymous — Wed, 08 Jan 2020 19:13:26 GMT

Yes.

Re: Issues synchronizing over local network

timlanepba — Mon, 17 Aug 2020 12:20:03 GMT

I've had exactly this problem for several years now with various versions of Revit from 2016 onwards and it has been driving me up the wall. I have tried everything I can think of but still no proper solution. In brief:

It only seems to occur on a couple of workstations - mostly mine and occasionally one or two others.
Our central files are located on a network file share (Windows Server 2012) - local files are always on the desktop of the workstation
When I get that message, the fix is to reset the network card by disabling/reenabling in Windows control panel. Until I do this I cannot sync to central
Weirdly, the issue is much worse when working directly at the workstation. If I am working from home via remote desktop, I rarely get the message
Initially thinking it was a problem with my workstation, I tried all of the following (and more besides) but nothing worked (1) move the computer to another network socket (2) bought a usb to ethernet adapter (3) tried wifi instead of wired (4) reinstalled windows (5) reinstalled Revit (6) disabled AV...
I got to the point where it was happening up to 8-10 times per day which was really frustrating. Thankfully it was only really affecting me, so I could put up with it and it wasn't affecting other staff. I would periodically get days or even a couple of weeks where it didn't happen at all.
At the time it was at it's worst, I was mainly working on one particularly large workshared project. To try and isolate the issue and see if it was somehow related to the server, I set up a file share on an old computer and moved the central file to this rather than our main server. Magically, I never got the message again when working on that project. However, as soon as I would work on anything stored on the main server, the message would return
I got a new workstation about 6 months ago - partly as a last-ditch effort to see if it was a hardware issue with my previous workstation. All seemed ok initially... then lockdown happened and I worked exclusively at home until we reopened the office in late June.
I have now started getting the same messages on my new computer when working on some (but not all) central files saved to the main server - and (thankfully) nowhere near as ofter as previously... maybe once a week or so. As previously, a reset of the network card resolves and allows me to sync.

I am convinced that it must be some process on the server that is locking the file, but I am none the wiser as to what it might be. Any suggestions would be most welcome to finally put this one to bed!

Re: Issues synchronizing over local network

CHRISSIMS7803 — Wed, 20 Jan 2021 00:26:16 GMT

Did you ever figure this out? I have had the same issue for months and haven't been able to resolve.

Re: Issues synchronizing over local network

timlanepba — Wed, 20 Jan 2021 08:42:37 GMT

No solution other than resetting the network card (which is problematic when working remotely!) or offloading the central file to a shared folder not on our main server. It does seem to only happen to certain projects and (thankfully) only on a small number of workstations. Autodesk tech support suggested it might be a corrupt Windows User Profile, but I tried to make a new one and still had the problem. As a workaround when remote working, I created a small batch file that will disable and then re-enable the network card... The commands are:

netsh interface set interface Ethernet disable

netsh interface set interface Ethernet enable