topic Re: family libraries not showing in Revit Architecture Forum

family libraries not showing

peterdew — Tue, 04 Aug 2020 14:11:27 GMT

When I try to load families from a library, I can't see the Libraries.

Before I upgraded to Revit LT 2021,

they used to be in the grey column to the left in the screenshot.

I wondered if they hadn't load properly, so I did it again without success

Thankyou in advance

Peter

Re: family libraries not showing

Lance.Coffey — Tue, 04 Aug 2020 17:17:41 GMT

Thank you for the question @peterdew,!

There was a change in how library content is loaded with the 2021 version of Revit.

The following article has more details on this (as well as info on how to download the content):

Templates and family files not installed or missing in Revit or Revit LT

If you click the Get Autodesk Content command (Insert Ribbon Tab | Load from Library Ribbon Panel) are you seeing the download page for the content?

Re: family libraries not showing

peterdew — Thu, 06 Aug 2020 03:01:58 GMT

Thankyou, Lance;

I had downloaded the information from the correct Revit Content website before posting my initial query, but chosen British English instead of American English for the files, as screenshot showing all the files downloaded attached. When I tried American English, the Family Library loaded ok, except perhaps with fewer families than it had under Revit 2018, but the Family Templates still hasn't. Needless to say, I restarted the laptop as suggested in the screenshot without success, so I still need some help, please.

However, this raises the prospect of there being a British English Revit LT core software; is that the case, please ?

Re: family libraries not showing

peterdew — Thu, 06 Aug 2020 03:15:39 GMT

sorry; I see that I should have referred to UK English in my reply below, not British English

Re: family libraries not showing

ennujozlagam — Thu, 06 Aug 2020 04:33:11 GMT

try to do a clean uninstall and reinstall again and select prefer libraries content and see if helps. thanks

revit 2021 libraries contents

Re: family libraries not showing

peterdew — Thu, 06 Aug 2020 05:06:04 GMT

Thankyou, but clean uninstall - reinstall everything, the whole of Revit LT ?

Re: family libraries not showing

ennujozlagam — Thu, 06 Aug 2020 05:11:09 GMT

yes, because i think you need to install your prefer content library and template or try repair first? thanks

Re: family libraries not showing

_Vijay — Thu, 06 Aug 2020 08:17:40 GMT

You can download library from respected languages from below link. Export then you can use from the exporterd folder.

https://knowledge.autodesk.com/support/revit-products/downloads/caas/downloads/content/autodesk-revit-2021-content.html

Re: family libraries not showing

peterdew — Thu, 06 Aug 2020 11:33:10 GMT

Thankyou, Vijaya,

But that is where I got the libraries from, which worked when I selected the
USA English version, but the Templates don't.

Regards

Peter

Re: family libraries not showing

_Vijay — Thu, 06 Aug 2020 13:58:31 GMT

You mean you can no open the family template...

Re: family libraries not showing

peterdew — Thu, 06 Aug 2020 14:07:10 GMT

I can't even see it

Re: family libraries not showing

_Vijay — Thu, 06 Aug 2020 14:19:21 GMT

I got it.....you are opening the project...you need to open the File==> New==>Family.

Re: family libraries not showing

peterdew — Thu, 06 Aug 2020 14:25:31 GMT

thankyou, Vijaya;

perhaps with the help of that screenshot i can see them. I will try and get back to you

Re: family libraries not showing

Lance.Coffey — Thu, 06 Aug 2020 16:00:47 GMT

Thank you for the update @peterdew,

From your screenshot, it looks like there is a problem extracting the family templates.

This could be due to a bad download (i.e. the file is damaged/incomplete), or a problem with the permissions.

I would suggest right clicking on the download and selecting to run as administrator (this should elevate the permissions of the process.

If this doesn’t work, try changing the location of the extraction to a different folder (if this works, you could then copy/move the files to the default location).

If extracting to a different location doesn’t work, try redownloading the file.

Regarding changing the program language, the following help topic has info on your options: Use Revit in Other Languages

The following article has information on: What changes when Revit uses ENG language versus ENU?

Regarding reinstalling Revit, if the issue is limited to the extraction of the template files from the download RVT20201_ENU_Metirc_FamTemplates_Templates, then I think we should focus on getting the files successfully extracted (i.e. the extract process indicates success and you can see the files in Windows outside of Revit).

Re: family libraries not showing

peterdew — Mon, 10 Aug 2020 07:17:54 GMT

thankyou; uninstall - re-install fixed it

regards

Peter

Re: family libraries not showing

peterdew — Mon, 10 Aug 2020 07:21:16 GMT

Hello, Lance;

I fixed the Library issue with uninstall - reinstall, but you have replied regarding is there a UK English Core Version of Revit, where I might be able to get back to the more extensive Libraries I seem to recall under Revit LT 2018 ?

Thankyou and regards; Peter

Thankyou and regards

Peter

Re: family libraries not showing

peterdew — Mon, 10 Aug 2020 07:30:02 GMT

Thankyou, Vijay; it works now

regards

Peter

Re: family libraries not showing

jcortelyou — Tue, 18 Aug 2020 12:58:42 GMT

You know - this is another stupid change from Autodesk that just cost everyone a lot of time and money. How about a an email explaining this before you just change things - We use these tools on a daily basis!

We are the ones trying to get to the work out, no skin off of your butt. If you're going to make changes how about actually upgrading your crappy software that you haven't changed in years instead of just making small revisions every year that annoy the crap out of everyone.

What a joke this software is - I try to use it as little as possible and days I do things like this happen.

Re: family libraries not showing

RobDraw — Tue, 18 Aug 2020 13:11:28 GMT

This is a user help forum. The complaint department is down the hall and to the left.

Re: family libraries not showing

peterdew — Tue, 18 Aug 2020 15:03:13 GMT

I agree with you; it shouldn't be necessary to have the software fail, try to fix it for hours, raise a query, try to fix it, get a few more suggestions, try again, etc