topic Re: Family Content Libraries not appearing even after installation on computer in Revit API Forum

Family Content Libraries not appearing even after installation on computer

S3801390 — Mon, 06 Nov 2023 14:43:21 GMT

I have the 2024 version of Revit and tried to download the family content libraries. I installed it on my computer and it said everything was done, but then when I closed out Revit and reopened, the content libraries were still nowhere to be found when I tried to load a family. Since 2024 only has v1 and there may be some errors, I tried to install 2023, 2022, and 2021 and they are still not showing up when I try to load a family. What do I do?

Re: Family Content Libraries not appearing even after installation on computer

broderickwhitlock — Mon, 06 Nov 2023 14:52:43 GMT

Have you tried running the installation package as the administrator?

Revit 2024 Families

Re: Family Content Libraries not appearing even after installation on computer

broderickwhitlock — Mon, 06 Nov 2023 14:53:22 GMT

I would also make sure you have access to install on the specific folders, since it does install in a "hidden" location.

Re: Family Content Libraries not appearing even after installation on computer

S3801390 — Mon, 06 Nov 2023 15:03:52 GMT

How do you run it as an administrator?

Re: Family Content Libraries not appearing even after installation on computer

S3801390 — Mon, 06 Nov 2023 15:22:19 GMT

I figured out how to run as administrator but that still did not work.

Re: Family Content Libraries not appearing even after installation on computer

S3801390 — Mon, 06 Nov 2023 15:23:30 GMT

I saw another post on the Forum that also suggested unhiding the files but that did not work either

Re: Family Content Libraries not appearing even after installation on computer

broderickwhitlock — Mon, 06 Nov 2023 16:25:11 GMT

I would reach out to Autodesk Support in that regard. Im not sure how the forum is with people emailing as I am a technical solutions consultant for an Autodesk Reseller, and can provide remove assistance. However they may frown upon providing company information, etc.

Are you working on a virtual machine or native? Which operating system are you currently leveraging?

Re: Family Content Libraries not appearing even after installation on computer

S3801390 — Mon, 06 Nov 2023 16:28:20 GMT

I'm working on a Dell Inspiron 15 5000 Series with Windows 11 Pro out of the United States

Re: Family Content Libraries not appearing even after installation on computer

broderickwhitlock — Mon, 06 Nov 2023 17:36:50 GMT

Next couple of recommendations:

Assuming you have, but can you check this file path (where the content is usually installed):

C:\ProgramData\Autodesk\RVT <Version>

See if they are installed leveraging the microsoft fix it tool and these troubleshooting steps (uninstall reinstall of the content) Troubleshoot

Re: Family Content Libraries not appearing even after installation on computer

S3801390 — Mon, 06 Nov 2023 17:52:05 GMT

I have tried troubleshooting, it didn't work. I am now trying to uninstall and see if that works.

Below is an attached photo of what my current pathway looks like. It is not the one you said it needs to look like above. If this happens again after I uninstall, how do I change this?

Re: Family Content Libraries not appearing even after installation on computer

broderickwhitlock — Mon, 06 Nov 2023 18:58:21 GMT

That location is simply pointing out the executable from the web. If you would like please reach out to support@tpm.com my team can work and hopefully help you resolve this issue.

Re: Family Content Libraries not appearing even after installation on computer

broderickwhitlock — Mon, 06 Nov 2023 18:58:48 GMT

Or you're more than welcome to reach out to Autodesk Support as well.

Re: Family Content Libraries not appearing even after installation on computer

broderickwhitlock — Wed, 08 Nov 2023 12:49:52 GMT

Are you still having the issue or were you able to get a resolution?

Re: Family Content Libraries not appearing even after installation on computer

2213018852 — Wed, 17 Sep 2025 16:51:23 GMT

I was having the same problem. Couldn’t find my libraries because I was using Revit on a computer whose default language is Spanish, so I thought that ProgramData was “Archivos de Programa.” But it wasn’t the right one. I unhid the folders in “C:”, and there was ProgramData, where my libraries were stored.