topic Re: Revit crashes when I click the open file button in the opening screen in Revit API Forum

Revit crashes when I click the open file button in the opening screen

Anonymous — Mon, 06 Jun 2016 15:20:55 GMT

Hi all,

Hopefully you can help me. I've looked around for a solution to this problem, but to no avail.

This problem only started happening today. I'm using Revit 2014 right now, and I open the program, which boots up fine. When I get to the start screen where you can start new project, open family etc etc etc or if I'm working on a family, if I click on the open file button Revit becomes unresponsive and I have to force close the thing.

To run you down on what I've tried...reinstalled Revit twice. I've cleaned out all my temp files, cleaned the registry with ccleaner, disabled all services and startup programs bar Autodesk ones, and deleted Revit.ini from the roaming folder.

None of this has helped!! It's really frustrating because although I can open files from the start screen, if I'm then working on something I wouldn't be able to open another file unless I minimise the one I'm working on to get back to the start screen. Real pain!!

Any help would be much appreciated.

Jonathon

Re: Revit crashes when I click the open file button in the opening screen

Mustafa.Salaheldin — Mon, 06 Jun 2016 18:17:29 GMT

What is your operating system?

Re: Revit crashes when I click the open file button in the opening screen

Anonymous — Mon, 06 Jun 2016 18:46:41 GMT

Windows 7

Re: Revit crashes when I click the open file button in the opening screen

Mustafa.Salaheldin — Mon, 06 Jun 2016 18:48:45 GMT

Do you have SP1 installed for Windows 7?

Also what is your VGA card?

Re: Revit crashes when I click the open file button in the opening screen

Anonymous — Tue, 07 Jun 2016 07:41:09 GMT

Hi Mustafa,

Yes, and Windows 7 is fully updated. I have an AMD FirePro V4900.

Re: Revit crashes when I click the open file button in the opening screen

Mustafa.Salaheldin — Tue, 07 Jun 2016 09:06:52 GMT

Please try to download the latest driver version and try again.

http://support.amd.com/en-us/kb-articles/pages/workstation-graphics-drivers.aspx

Re: Revit crashes when I click the open file button in the opening screen

Anonymous — Tue, 07 Jun 2016 10:15:55 GMT

Hi,

Thanks for the suggestion. I've done that, and I've installed all updates on my PC, and still the problem persists, I'm afraid.

Re: Revit crashes when I click the open file button in the opening screen

Mustafa.Salaheldin — Tue, 07 Jun 2016 11:54:32 GMT

I'm afraid you will need to re-install windows

Re: Revit crashes when I click the open file button in the opening screen

Anonymous — Tue, 07 Jun 2016 12:04:34 GMT

That's not right. I'm sure re-installing Windows would fix it, because it fixes everything. It's not a solution, though.

Re: Revit crashes when I click the open file button in the opening screen

Anonymous — Tue, 07 Jun 2016 12:05:28 GMT

Have you tried to disable all your plugins ?

Re: Revit crashes when I click the open file button in the opening screen

Anonymous — Tue, 07 Jun 2016 12:07:25 GMT

I don't have any plugins for Revit. It's also a clean install.

I did have an application called Clover installed, which does affect Windows Explorer, but I have since uninstalled this in the hope that it would resolve my issue, which it hasn't. I made sure to clean it out thoroughly so checked the registry etc for remenants of the program.

Re: Revit crashes when I click the open file button in the opening screen

Anonymous — Tue, 07 Jun 2016 12:15:56 GMT

have you tried to disable your anti-virus ?

Re: Revit crashes when I click the open file button in the opening screen

Anonymous — Tue, 07 Jun 2016 12:27:03 GMT

I can't as it's a work computer, but the antivirus has always been there without causing any problems.

Re: Revit crashes when I click the open file button in the opening screen

Anonymous — Tue, 07 Jun 2016 12:31:15 GMT

What is written in the Journal File ? C:\Users\UserName\AppData\Local\Autodesk\Revit\Autodesk Revit 2015\Journals

Re: Revit crashes when I click the open file button in the opening screen

JimJia — Sun, 12 Jun 2016 02:26:12 GMT

you may try this:
https://knowledge.autodesk.com/support/revit-products/troubleshooting/caas/sfdcarticles/sfdcarticles/Crash-or-freeze-when-accessing-File-Open-or-Save-dialogs-within-Autodesk-Revit.html

Re: Revit crashes when I click the open file button in the opening screen

Anonymous — Mon, 13 Jun 2016 07:19:18 GMT

Hi Jim Jia,

Thanks for your advice and for your email. I have actually already done this; the forums were my last resort. I will give it another go, though, just in case.