topic Re: Recap Pro Mobile - Log In Issues in ReCap Forum

Recap Pro Mobile - Log In Issues

Anonymous — Wed, 16 May 2018 05:23:58 GMT

I have a commercial subscription of Recap pro. This was purchased through a Reseller and appears in my Autodesk Account.

When logging into Recap Pro Mobile (version 1.2.1) the log in screen accepts the user name and password. Once entered, the same user name and password dialogue appears. No error appears it is almost stuck in the log in loop.

When I try using logging in using an incorrect log in email address, an error comes up saying that the email address cant be found.

I have tried reinstalling the mobile software, however the same issues apply.

Re: Recap Pro Mobile - Log In Issues

anil_mistry — Wed, 16 May 2018 18:04:50 GMT

Hi @Anonymous,

Thank you for participating in our Community! Can you login to ReCap Pro Desktop application? Were you grant access to ReCap Mobile application from Autodesk Account by contract manager? If not then you may have to ask contract mange to grant you access to ReCap Mobile application.

Thank you and have a great day!

Please select the Accept as Solution button if my post solves your issue or answers your question.

Re: Recap Pro Mobile - Log In Issues

anil_mistry — Thu, 17 May 2018 19:06:11 GMT

Hi @Anonymous,

I’m just following up to see if you were able to gather the information I had previously requested to assist me in troubleshoot your issue.

Thank you and have a great day!

Re: Recap Pro Mobile - Log In Issues

Anonymous — Sat, 02 Jun 2018 21:36:57 GMT

@Anonymous wrote:
I have a commercial subscription of Recap pro. This was purchased through a Reseller and appears in my Autodesk Account.

When logging into Recap Pro Mobile (version 1.2.1) the log in screen accepts the user name and password. Once entered, the same user name and password dialogue appears. No error appears it is almost stuck in the log in loop.

When I try using logging in using an incorrect log in email address, an error comes up saying that the email address cant be found.

I have tried reinstalling the mobile software, however the same issues apply.

Hi Zac,

I am having the exact same issue here. Do you know the cause of the problem?