topic RecapPhoto v 19.0.1.9 Stuck at 7% processing for 24 hours in ReCap Forum

RecapPhoto v 19.0.1.9 Stuck at 7% processing for 24 hours

Anonymous — Thu, 17 May 2018 10:23:00 GMT

I am trying to create a model and pointcloud of 203 photos, it started to process yesterday morning, it went up to 20%, then got stuck, then I refresh my projects and went down to 7% processing, after all this I restart my computer and still at 7%, leave it on all night and today is still same thing, stuck at 7%. Any idea why is this happening and how to solve it?

Re: RecapPhoto v 19.0.1.9 Stuck at 7% processing for 24 hours

anil_mistry — Fri, 18 May 2018 19:37:24 GMT

Hi @Anonymous,

Thank you for participating in our community! I am sorry to here that. Are you using ED license for ReCap Photo or have subscription? Please send me following via PM for further investigation:

1. Project Name

2. Email ID was used to create this project.

Thank you and have a great day!

Re: RecapPhoto v 19.0.1.9 Stuck at 7% processing for 24 hours

anil_mistry — Mon, 21 May 2018 18:05:29 GMT

Hi @Anonymous,

I’m just following up to see if you were able to gather the information I had previously requested to assist me in troubleshoot your issue.

Thank you and have a great day!

Re: RecapPhoto v 19.0.1.9 Stuck at 7% processing for 24 hours

Anonymous — Wed, 23 May 2018 16:03:40 GMT

Hi Anil,

Sorry for the late response, the email is bdsuite_01@maltbysurveys.com and the project name is "CHICHESTER_HALF_A" , I tried a few times with different names and with less photos just to see if it would work, but it did not, at the moment is stuck at 7%, days ago was at 20%.

Hopefully you can find how to sort it.