topic Re: Recap Photo downloading newest version when freshly installed in ReCap Forum

Recap Photo downloading newest version when freshly installed

Anonymous — Fri, 25 May 2018 20:24:34 GMT

When I open up Recap Photo, which was just installed less than a minute ago, the program says that it needs an update. Why?

Re: Recap Photo downloading newest version when freshly installed

Anonymous — Mon, 28 May 2018 02:50:00 GMT

UPDATE:

A more detailed explanation of the problem...

When Recap Photo is launched, this message pops up, which takes me to the update page.

Recap Photo Update Prompt

I have fully read the forum post https://forums.autodesk.com/t5/recap-forum/unable-to-open-recap-photo/m-p/7727946#M13216, which includes a final solution as going into the update manager and downloading any updates. The update manager looks like this. There were no further solutions.

Additionally, the control panel lists the version of Recap Photo as being 18.2.0.8, which I believed was the latest version.

Finally, this only happens with Recap Photo. Recap Pro is not affected and works fine until the button that opens Recap Photo is pressed. Then, the update message comes up again. I am also on an educational license, using Windows 8. Uninstalling and reinstalling Recap Photo does not alleviate the problem.

Please help if you can. I am willing to provide any information necessary to solve this problem.

Re: Recap Photo downloading newest version when freshly installed

Anonymous — Mon, 28 May 2018 11:01:05 GMT

Have you found the solution?

Re: Recap Photo downloading newest version when freshly installed

Anonymous — Wed, 30 May 2018 02:23:32 GMT

No. Sadly.

Re: Recap Photo downloading newest version when freshly installed

Anonymous — Wed, 30 May 2018 09:53:27 GMT

I finally did by downloading the 2019 version: https://www.autodesk.com/education/free-software/recap-pro

Re: Recap Photo downloading newest version when freshly installed

Anonymous — Wed, 30 May 2018 11:17:51 GMT

Also have this problem. Downloading update patch after clicking update link in photos launcher, and it says this:

Re: Recap Photo downloading newest version when freshly installed

Anonymous — Thu, 27 Dec 2018 16:23:48 GMT

any resolve to this? I too am trying to test Recap Photo, prompts update and then says I dont have the program installed to do an update on. Autodesk launcher says Recap 360 Pro is already updated.