topic Re: Autodesk Recap 2026 - Unexpected application close in ReCap Forum

Autodesk Recap 2026 - Unexpected application close

Babak.moussavian — Wed, 09 Apr 2025 13:03:45 GMT

Hi,

I installed Autodesk Recap 2026 yesterday, and it worked fine. However, today when I try to run the program, I receive an error message at startup:

I’ve already updated my Nvidia driver to the latest version for Windows 11, but I still can’t start the program.

I also tried reinstalling the software, but the issue persists.

Do you have any idea how this can be resolved?

Best regards,

Babak

Re: Autodesk Recap 2026 - Unexpected application close

mike_deacon2KEDC — Wed, 09 Apr 2025 15:54:35 GMT

Hi @Babak.moussavian,

Could you please follow the steps in this knowledge base article to see if it resolves your issue:
Black window, freeze or crash after starting ReCap Pro

Let me know!
Mike Deacon

Product Owner - Reality Solutions

Re: Autodesk Recap 2026 - Unexpected application close

Babak.moussavian — Thu, 10 Apr 2025 06:43:10 GMT

Hi Mike,
Disabling the welcome window at startup resolved the issue, and everything is working fine now.
This had never happened before.
Thanks for your help!
Best regrads,
Babak

Re: Autodesk Recap 2026 - Unexpected application close

benoit_lachapelleZUX2B — Tue, 15 Apr 2025 14:48:40 GMT

Same thing, and Mike's solution resolved my issue as well.

Re: Autodesk Recap 2026 - Unexpected application close

Chad-Smith — Tue, 06 May 2025 03:40:35 GMT

Thank you. The solution also worked for me.

Re: Autodesk Recap 2026 - Unexpected application close

bsmithett_MLEI — Fri, 09 May 2025 04:38:35 GMT

I had the same issue. Disabling the welcome screen worked for me also.