topic Re: Lost Work Due To Interrupted Save in ReCap Pro project. in ReCap Forum

Lost Work Due To Interrupted Save in ReCap Pro project.

subs — Mon, 30 Jul 2018 20:12:58 GMT

After making my last tweak and saving the project, I inadvertently interrupted the screen redraw of the pointcloud that occurs during the save process. Turns unfortunately out, that not only stopped the screen redraw, but now I have lost all access to the points that did not finish redrawing. 60% of my scans are missing and I cannot get it back. So I've lost my work (at the exact moment I was ready to put it to bed) and I have to redo the project all over again.

When I interrupted the save/redraw and saw my point cloud was incomplete, I thought I just needed a redraw. Turn layers on/off, save-as the project without removing points, rebooting, reloading projects... no matter what I do, those points are gone. I know the points must be there. I interrupted a screen redraw, there is no way those actual points where trashed from the array of Support Folder files that contained all that information. I deleted the project's two files in the Temporary Cache Files folder hoping that would redraw the project view and that my points are not really gone. Did not work.

The program needs to be robust enough so that if the user brushes a key on the keyboard during a save operation, the whole thing doesn't go belly up.

Re: Lost Work Due To Interrupted Save in ReCap Pro project.

anil_mistry — Mon, 30 Jul 2018 20:13:18 GMT

Hi @subs,

I am sorry to hear that. Have you tried creating new project and importing RCS from this project to verify if those points are still there or they were deleted?

Thank you and have a great day!

Re: Lost Work Due To Interrupted Save in ReCap Pro project.

subs — Tue, 31 Jul 2018 13:25:58 GMT

I imported the rcs files from the corrupted support folder into a new project just to see what those files held. The missing points are missing there as well.

Previous to that I as working on a 40 scan job where I had already spent 5 hours cleaning it up. Luckily it wasn't that job where I lost everything. This was a small job and I redid it.

Generally speaking, programs save to a temporary files when executing and only overwrite the previous project files when the save is successful. It appears Recap overwrites on the fly and if anything goes wrong, you lose everything.

I suggest a different, safer approach.

Re: Lost Work Due To Interrupted Save in ReCap Pro project.

anil_mistry — Tue, 31 Jul 2018 16:01:40 GMT

Hi @subs,

Thank you for your reply. I will forward this to development team and see if they have any suggestions or feedback.

Thank you and have a great day!

Re: Lost Work Due To Interrupted Save in ReCap Pro project.

yan.fu — Tue, 31 Jul 2018 22:09:04 GMT

Hi Buck Wyckoff,

Sorry to hear about your project loss.

During project save, ReCap does save the project to a temporary folder and then replace .rcp file when the save succeeds. Also, there are three backup project files in the support folder which can be used to recover the project before this save operation.

ReCap doesn't suggest to saveAs to the same folder as current project. (Latest version of ReCap gives a warning when user is trying to saveAs to the current project folder.)

Best,

Yan

Re: Lost Work Due To Interrupted Save in ReCap Pro project.

subs — Tue, 31 Jul 2018 22:25:56 GMT

Although I was just doing a save.