Error when processing ReCap Photo project

Hugo.Groeneveld — Tue, 29 Jan 2019 11:10:46 GMT

Hello,

I am (sort of) new to ReCap Photo, but I've done a couple of projects, so I know how it mostly works. Last Sunday (27-01-2019) I started a project which finished without any problem. Right after that one I started another project, but while processing it hang on 99% for a couple hours, and then it gave me an error (see attached picture).

I've read up on the forum, and it seems like I don't have enough Cloud Coins. Weird thing is, I am using a student account for all my Autodesk programs and I never have had an error while using Fusion 360 to render stuff, which also uses (a lot of) cloud coins. Because I am using a student account I can't buy Cloud Coins anywhere on the manage.autodesk.com page (see attachment 2).

So I'm wondering, is this a problem in ReCap, in manage.autodesk.com or a completely different problem (e.g. my pictures)?

Thanks for all the help!

Hugo

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Error when processing ReCap Photo project