topic Re: Recap photo wont produce a model - registration 0% in ReCap Forum

Recap photo wont produce a model - registration 0%

Ori_Senderov — Tue, 19 Nov 2024 13:58:02 GMT

My problem is with Recap Photos. registration 0%

I have an education license.

All software is installed correctly to the latest versions.

I can't produce a model with Recap Photo. many errors in recapphoto.log.

https://drive.google.com/file/d/1With68hhfuLqBmBnMjDzwKEni2VXM6UO/view?usp=sharing

I tried

- Internet connection stable.

- Verify Autodesk Cloud Services.
- Desktop Connector is Properly Configured.
- Autodesk Desktop Connector is running.

- logged with the same Autodesk account to Desktop Connector as Recap Photo.
- Checked Image Format and Size.
- Images meet Recap Photo's requirements.
- Tested with Fewer Images.
- I tried uploading a smaller batch. The issue persists.

- Cleared %TEMP% folder.
- reinstalling Recap pro & photo

- Checked Logs, many errors. can't find information to resolve problems.
- registration 0%

Please help me resolve this issue.

thank you

ori

- Run recap photo

Re: Recap photo wont produce a model - registration 0%

16031111 — Fri, 22 Nov 2024 18:13:49 GMT

Have you found a solution?

Re: Recap photo wont produce a model - registration 0%

Ori_Senderov — Fri, 22 Nov 2024 20:48:42 GMT

I didn't find a solution.

Re: Recap photo wont produce a model - registration 0%

CPARDOF69TT — Mon, 25 Nov 2024 21:54:34 GMT

have you find any solution? i can not to run any project since 15 days ago

Re: Recap photo wont produce a model - registration 0%

Ori_Senderov — Tue, 26 Nov 2024 06:17:21 GMT

After 24 hours recap photo is left with 0% registration.

There is no solution in sight from Autodesk support.

I have never encountered a company that disrespects its future customers.

Autodesk's claim that they were busy with a lot of eduction license complaints, does not justify completely ignoring the only support forum for students.

Someone at Autodesk needs to shake up the recap team.

Re: Recap photo wont produce a model - registration 0%

constantijn_martensZJANZ — Wed, 27 Nov 2024 13:12:45 GMT

I have exactly the same issue. Did you already manage to solve this?

Re: Recap photo wont produce a model - registration 0%

Ori_Senderov — Wed, 27 Nov 2024 15:14:11 GMT

Until now No solution.

Re: Recap photo wont produce a model - registration 0%

ramesh_sridharan — Wed, 27 Nov 2024 15:19:37 GMT

@Ori_Senderov @constantijn_martensZJANZ @CPARDOF69TT, Checking again with the backend team, there seems to be suggen influx of too many educational requests recently, which is causing the delay. The team is looking into clearing the backed-up jobs.

Re: Recap photo wont produce a model - registration 0%

CPARDOF69TT — Wed, 27 Nov 2024 17:57:05 GMT

Thanks Ramesh for your answer. Which is your best estimate regardig the time that does it takes to normalize the current situation?

thanks in advance

Re: Recap photo wont produce a model - registration 0%

jlewinski0303 — Wed, 27 Nov 2024 20:48:14 GMT

No response from Autodesk team to me regarding this issue either. Not a great look.

Re: Recap photo wont produce a model - registration 0%

CPARDOF69TT — Thu, 28 Nov 2024 19:17:56 GMT

no not a great look

Re: Recap photo wont produce a model - registration 0%

constantijn_martensZJANZ — Tue, 03 Dec 2024 11:00:27 GMT

@ramesh_sridharan - Do you have an update?

Re: Recap photo wont produce a model - registration 0%

gleissonCNMUE — Tue, 03 Dec 2024 11:36:26 GMT

Same problem here, any solution?

Re: Recap photo wont produce a model - registration 0%

kobyansel — Tue, 14 Jan 2025 21:47:24 GMT

Same here, no solution yet huh?

Re: Recap photo wont produce a model - registration 0%

jlewinski0303 — Sun, 19 Jan 2025 16:40:38 GMT

It's fixed for me now, but it wasn't anything I did myself. My assumption is that Autodesk caught up to the backlog of users having the same problem and fixed the issue across the board. I'd give it some time and it might fix itself.