topic Re: Recap Pro 2022 is processing scans dark on laptop but Recep Pro 2021 is fine on desktop in ReCap Forum

Recap Pro 2022 is processing scans dark on laptop but Recep Pro 2021 is fine on desktop

warrenf — Sun, 25 Jul 2021 21:56:36 GMT

When I process the scans on my laptop (RP 2022) they come in very dark and with black lines when trying to register them. However, when I take the same scan (.fls) to my desktop (RP 2021) they process no problem. Is there a bug in RP 2022 as I'm not upgrading my desktop until this gets fixed or I would be dead in the water??

Re: Recap Pro 2022 is processing scans dark on laptop but Recep Pro 2021 is fine on desktop

yan.fu — Mon, 26 Jul 2021 21:16:14 GMT

Hi @warrenf ,

Thank you for reporting this issue.

Could you help to confirm that the same raw scan is imported to ReCap2021 on the same machine of ReCap 2022 or it is on a different machine? The raw scan is parsed through Faro SDK so different Faro SDK installed on different machines may cause the result difference. You can check the Faro LS version in the installed program page.

If it is on the same machine, could you share a sample .fls file that can reproduce this issue with us for further investigation?

Thank you!

Best,

Yan

Re: Recap Pro 2022 is processing scans dark on laptop but Recep Pro 2021 is fine on desktop

warrenf — Mon, 26 Jul 2021 21:40:15 GMT

Same scans. I’ll send a FLS tonight. Thank you.

Re: Recap Pro 2022 is processing scans dark on laptop but Recep Pro 2021 is fine on desktop

warrenf — Wed, 28 Jul 2021 12:39:16 GMT

@yan.fu I tried renaming the extension to 3ds but just the .fls file wouldn't upload. A single scan file exceeds the 71MB limit so I've put the folder in the cloud https://drive.google.com/drive/folders/1zYE-lUs_MCs3rhL5oHgzTmTGkQiJCN4A?usp=sharing

Re: Recap Pro 2022 is processing scans dark on laptop but Recep Pro 2021 is fine on desktop

warrenf — Sat, 31 Jul 2021 14:57:13 GMT

While I wait for the answer I'm un-installing Recap and going to work with Scene on the laptop as it doesn't have the issue.