topic Re: unable to create project folder in ReCap Forum

unable to create project folder

A.ageil — Tue, 25 Jan 2022 21:44:40 GMT

when creating a project using recap photo mode, i get an error saying "unable to create project folder, please try another drive"

Re: unable to create project folder

barmanr — Mon, 07 Feb 2022 11:53:34 GMT

Hi @A.ageil ,

A couple of questions:

1) Are you using an Educational Account? Please PM me your Autodesk ID.

2) Do you have the latest Desktop Connector installed. You can go here: https://knowledge.autodesk.com/support/desktop-connector/learn-explore/caas/CloudHelp/cloudhelp/ENU/CONNECT/files/GUID-03D59AAD-65B0-45E3-84F2-A12AAA5BB267-htm.html

3) Are you using the latest version of ReCap Photo? If not may I know which version are you using?

Thanking You.

Warmest Regards,

Re: unable to create project folder

89213001 — Sun, 13 Mar 2022 19:17:29 GMT

I have the same issue and I am using an educational Account

Re: unable to create project folder

hyleong — Wed, 18 May 2022 13:49:03 GMT

Hi,

I seem to be facing the same "Unable to create project folder" issue in Recap. And am also on an Educational account. Is there a way to resolve this?

Thanks!

Re: unable to create project folder

barmanr — Mon, 23 May 2022 12:23:19 GMT

Hi @hyleong @89213001 ,

Are you able to go to drive.autodesk.com and login with your EDU credentials and manually create a folder there? Could you please PM me your EDU Autodesk ID? I will take a look at your entitlements as well.

Thanking You.

Warmest Regards,

Re: unable to create project folder

chitianqilin — Mon, 20 Jun 2022 15:44:06 GMT

I have the same problem creating a project folder using ReCap photo. I also have an education account, and I am able to create a folder online.