topic Re: Real View display issue in ReCap Forum

Real View display issue

TBodor1 — Mon, 22 Feb 2016 16:24:56 GMT

I'm currently having trouble with my real views displaying correctly on my HP laptop. See attached file. This just started happening about 1 month ago. I have installed the latest update (2.2.1.1) and it is still happening. My laptop specs are as follows:

Windows 7, Service pack 1

i7-3630QM 2.4 Ghz

16 GB RA

64 bit

I registered the scans in Scene and then exported them as a ReCap project. Any thoughts? Let me know if you need any more information.

Re: Real View display issue

TBodor1 — Mon, 22 Feb 2016 16:29:00 GMT

Update: The video card is an AMD FirePro M4000

Re: Real View display issue

ashwini.murthy — Mon, 22 Feb 2016 16:34:41 GMT

Hello,

This can happen if you have an outdated graphics driver. Could you try updating the drivers?

If that does not work, turning off RealTime scanning on any Anti-virus software that is running on your computer may resolve the issue.

-Ashwini

Re: Real View display issue

TBodor1 — Mon, 22 Feb 2016 16:43:19 GMT

Thanks for the quick replay. I did try and update the driver after I sent the specs and it was up to date. I'll try turning off the Anti-virus software next. I'll keep you posted.

Re: Real View display issue

TBodor1 — Tue, 23 Feb 2016 13:54:38 GMT

So after turning off the Anti-virus software I'm still expierencing the same issue. Any other suggestions?

Re: Real View display issue

ashwini.murthy — Tue, 23 Feb 2016 14:43:41 GMT

We can try one more thing.

Close Recap if its open. In the Project Support folder, there should be a Temporary Cache Files folder. In that folder, try deleting the files that have a .rch extention.

Open the project in Recap after deleting these files and navigate to Real view, you should see a spinner that says updating cache. Recap tries to re-create the realview files if it can't find them. This will hopefully fix the problem.

Let us know if this does not work.

Thanks,

Ashwini

Re: Real View display issue

TBodor1 — Tue, 23 Feb 2016 17:17:45 GMT

I tried what you suggested and it still did not work.

Re: Real View display issue

ashwini.murthy — Tue, 23 Feb 2016 17:19:23 GMT

I see that you are using AMD FirePro M4000. Could you post the Driver version too?

Re: Real View display issue

TBodor1 — Tue, 23 Feb 2016 17:28:10 GMT

It is version 8.951.6.7000

Re: Real View display issue

TBodor1 — Tue, 23 Feb 2016 17:33:51 GMT

The version number I just poseted was listed under the adapter tab. Under the monitor tab the driver version is 6.1.7600.16385. See attached images for clarification.

Re: Real View display issue

ashwini.murthy — Tue, 23 Feb 2016 17:35:59 GMT

Thanks for the info. I will forward this to the development team and find out if there is a workaround.

Thanks,
Ashwini

Re: Real View display issue

ashwini.murthy — Tue, 23 Feb 2016 18:44:32 GMT

Looks like the driver version you have is from 2012. We had seen a similar issue with older drivers.

The latest drivers for AMD FirePro series can be found at http://support.amd.com/en-us/download under the FirePro section. Note that updating drivers from Windows updates will not update to latest.

Could you try downloading and installing the latest 2015 drivers. Once you have done that, delete the .RCH files from the Support folder and let Recap recreate them.

Thanks,

Ashwini

Re: Real View display issue

TBodor1 — Tue, 23 Feb 2016 20:03:20 GMT

Updated the driver as suggested and deleted the .RCH files to no avail. Still have the same issue happening on this machine.

Re: Real View display issue

anil_mistry — Thu, 25 Feb 2016 19:45:28 GMT

Hello Tim,

Per your support case it appears that this issue was resolve by upgrading AMD FirePro M4000 drive to latest version of driver (AMD FirePro HP Mobile Software Suite Multilanguage - 15.201.2401 (12/1/2015)) and deleting .RCH files from the support folder. Please, let us know if you have any further questions or concerns.

Thank you and have a great day!

Best regards,

Re: Real View Display Issue

AntB0228 — Mon, 07 Oct 2024 12:02:26 GMT

Hi there,

I am invoking this issue again (8 years later).

Imagery overlayed over each other:

- MSI PULSE 15 LAPTOP

- GTX 4060

- Core i7 (13th Gen)

I have the latest driver.

I have reinstalled the software.

I have deleted the cached files.

Is there a possible fix/solution to this now?

Thanks in advance.