topic Re: Student Licens Recap in ReCap Forum

Student Licens Recap

Anonymous — Mon, 30 Oct 2017 14:13:07 GMT

Good morning, I have a problem with the student license in Recap, I can't make models because when I upload the photos, the software indicates me that I dont have enough Cloud credits, I didn't have this problem before with my student license using Remake

Re: Student Licens Recap

Anonymous — Mon, 30 Oct 2017 15:02:00 GMT

I have had a similar issue for about 3 weeks now. I have tried to contact customer support, the Educational Community Support line, and I have also called the Autodesk customer service line. I was told to install Revit 2018 to optain unlimmited Cloud Credits, that did not happen since the document sent is for a different version of Revit that has a different Menu system. This switch over to ReCap has completely halted any of my research for the past 3 weeks.

Nobody has properly addressed my issue. Nobody has tried to escalate this to the proper licensing departments. Essentially I have received the same generic email from technical support multiple times from multiple Autodesk support teams. I do not understand the lack of proper customer support, and I wonder if this kind of incompetence is present when licenses are paid for.

Re: Student Licens Recap

anil_mistry — Mon, 30 Oct 2017 15:39:16 GMT

Hi @Anonymous,

Thank you for participating in our Community! Please, see suggested solution and my latest reply from this post. Let me know if this helps.

Thank you and have a great day!

Please select the Accept as Solution button if my post solves your issue or answers your question.

Re: Student Licens Recap

anil_mistry — Tue, 31 Oct 2017 13:44:30 GMT

Hi @Anonymous,

I just want to let you know that this issue has been corrected in latest ReCap Photo version 18.0.0.56. Please, click on this link for download link and release notes.

Thank you and have a great day!

Please select the Accept as Solution button if my post solves your issue or answers your question.

Re: Student Licens Recap

anil_mistry — Tue, 31 Oct 2017 13:44:55 GMT

Hi @Anonymous,

I'm just checking in again to see if you need more help with this. Did the suggestion I provided yesterday work for you?

If so, please click Accept as Solution on the posts that helped you so others in the community can find them easily.

Re: Student Licens Recap

anil_mistry — Wed, 01 Nov 2017 14:26:15 GMT

Hi @Anonymous,

I am checking back to see if one of the great posts in this thread helped you with your question. If so, please take a moment to reward the poster or posters with a Kudos and select the Accept as Solution button on those posts that helped.

Thank you and have a great day!