topic Navisworks Application Freezing Issue - Need Assistance in Navisworks Forum

Navisworks Application Freezing Issue - Need Assistance

g_natsoulis — Wed, 28 Jun 2023 12:04:35 GMT

Hello everyone,

I wanted to bring an issue to the attention of the Autodesk community regarding the Navisworks application. I've been experiencing a recurring problem where the application freezes during operation, forcing me to terminate it using the Windows Task Manager. Upon checking the Event Viewer, I found the following error message:

"The program Roamer.exe version 19.0.1366.6 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 1434
Start Time: 01d9a9b04d8fb35b
Termination Time: 4294967295
Application Path: C:\Program Files\Autodesk\Navisworks Manage 2022\Roamer.exe
Report Id: adebbc46-ca17-4dc9-ba54-e5d27ebbfe87
Faulting package full name:
Faulting package-relative application ID:
Hang type: Top level window is idle"

I wanted to reach out to the community to see if anyone else has encountered a similar issue and if there are any known solutions or workarounds available. The frequent freezing of the Navisworks application has been causing significant disruptions to my workflow, and I would greatly appreciate any assistance in resolving this matter.

If you have any suggestions, troubleshooting steps, or insights on this matter, please feel free to share them. Your expertise and input would be invaluable.

Thank you in advance for your support and assistance.

Re: Navisworks Application Freezing Issue - Need Assistance

brett_parkerLUEP7 — Wed, 28 Jun 2023 22:07:56 GMT

Hello

Thanks for posting this to the forums.

Unfortunately we are not aware of any issues similar to what you are experiencing.

What we would suggest is the following in the order shown;

- Check your system requirements meet the minimum suggested.

- Ensure you are on the latest Navisworks 2022 release.

- Ensure Windows is up to date

- Uninstall and reinstall Navisworks ensuring all appdata and temporary files are also deleted.

If all else fails please raise a support ticket to see if we can find out the reason why.

Re: Navisworks Application Freezing Issue - Need Assistance

g_natsoulis — Mon, 03 Jul 2023 13:43:17 GMT

After communicating with the local dealer here in Greece, I received the following two instructions.

First Instruction:

To resolve the issue, please follow these steps:
1. Go to C:\Program Files\Autodesk\Navisworks [version] 20XX.
2. Locate and rename the file libeay32_Ad_1.dll to libeay32_Ad_1.dll.bak.
3. Navigate to your original installation media for Navisworks:
- C:\Autodesk\Autodesk_Navisworks_Freedom_20xx_Multilingual_Win_64bit_dlm\x64\RXN\Program Files\Autodesk\Root\Rx
- C:\Autodesk\Autodesk_Navisworks_Simulate_20xx_Multilingual_Win_64bit_dlm\x64\RXN\Program Files\Autodesk\Root\Rx
- C:\Autodesk\Autodesk_Navisworks_Manage_20xx_Multilingual_Win_64bit_dlm\x64\RXN\Program Files\Autodesk\Root\Rx
4. Copy the file libeay32_Ad_1.dll.
5. Paste the file into C:\Program Files\Autodesk\Navisworks [version] 20XX.
6. Launch Navisworks again.

Second Instruction:

Upgrade Navisworks Manage to the 2024 version.

From what I've seen on this forum, the first solution applies to cases where the application fails to start. Therefore, I proceeded directly to the second solution, which is to upgrade the application to the 2024 version. I will wait for two days to provide you with the results. Thank you very much for your assistance so far.

Re: Navisworks Application Freezing Issue - Need Assistance

g_natsoulis — Thu, 06 Jul 2023 15:07:25 GMT

I am reaching out to inform you that the issue with the application freezing has been resolved with the installation of Navisworks Manage 2024. While I am uncertain about any compatibility issues with files from the previous version, I have kept the 2022 version installed as a precautionary measure. If you have any recommendations or suggestions regarding this matter, I would greatly appreciate it.

Thank you very much for your time and valuable insights.