topic Re: Navisworks 2017: Redline tool not working properly in Navisworks Forum

Navisworks 2017: Redline tool not working properly

Anonymous — Thu, 19 May 2016 09:36:15 GMT

Hi everyone,

The redline tool is not working, I don't know why...

See the image below:

Any thoughts??

Best Regards

Re: Navisworks 2017: Redline tool not working properly

l.leeraar — Wed, 01 Jun 2016 10:25:01 GMT

In my compagny some people also have this issue, some not.

Can anybody help?

i can't find anything, even not in admin settings of Navisworks.

@Anonymous wrote:
Hi everyone,

The redline tool is not working, I don't know why...

See the image below:

Any thoughts??

Best Regards

Re: Navisworks 2017: Redline tool not working properly

Nurlan-A. — Fri, 03 Jun 2016 10:47:43 GMT

Try set thickness to 1.

Re: Navisworks 2017: Redline tool not working properly

l.leeraar — Fri, 03 Jun 2016 11:19:28 GMT

Tried, nut no changes.

Re: Navisworks 2017: Redline tool not working properly

Patrick_Aps_9121 — Mon, 06 Jun 2016 05:28:04 GMT

Try exporting all options into an XML of a system where it works and importing that onto a system where it does not work.
If that does not work, try exporting and importing the workspace.
If then, it still does not work, then My guess is that you need to re-install. Did you use a deployment to install on the different computers ?

Re: Navisworks 2017: Redline tool not working properly

l.leeraar — Tue, 07 Jun 2016 14:40:02 GMT

all users use 'software center' to install.

but not all people have this issue.

export / import XML files does not help.

We try to re-install.

Re: Navisworks 2017: Redline tool not working properly

panaitescu.sinziana — Tue, 07 Jun 2016 14:43:17 GMT

Thank you for your post,

I am sorry to see that the markup lines are not displayed at all.

This could be a graphic issue. Please make sure to install the latest graphic driver.

On the other hand, try changing some of the Graphic settings: in Options > Interface > Display > disable Hardware acceleration and switch the Graphic System from “Autodesk” to “Basic”.
Tell me if that helps make a difference.

Have you tried reinstalling the product?

Another thing you could try is create a new Windows Profile and open Navisworks under it.
When you create a new user, Navisworks creates new standard user settings and if the lines appear correctly, it will help identify the cause of this problem.

Please let me know if any of these suggestions help.

Best Regards,

Sanziana

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Re: Navisworks 2017: Redline tool not working properly

Anonymous — Fri, 26 Aug 2016 09:58:19 GMT

Hello Sinziana,

Is there already a fix for this issue? So that we can use normal Graphic settings again?

Kind regards,

Léon Leeraar

Re: Navisworks 2017: Redline tool not working properly

Anonymous — Tue, 13 Sep 2016 08:41:48 GMT

This is a solution for my navisworks.

Re: Navisworks 2017: Redline tool not working properly

Anonymous — Wed, 14 Sep 2016 06:22:20 GMT

I know that solution, but that's just a workaround...
When is there an solution (fix) for this problem?

Re: Navisworks 2017: Redline tool not working properly

dgorsman — Wed, 14 Sep 2016 14:37:00 GMT

Disabling hardware acceleration isn't really intended as a solution, its more of a diagnostic process. If the problem goes away that means the problem is with the graphics system, and that gives a starting place.

What OS are you using? Graphics card? Have you installed available SPs/hotfixes for Navisworks? Have you tried updating the graphics driver?

Re: Navisworks 2017: Redline tool not working properly

panaitescu.sinziana — Fri, 07 Oct 2016 15:02:10 GMT

Getting back on this topic,

The new Navisworks 2017.1 Update (Service Pack) could resolve this issue.

Please download and install it on your machine.

It is available for all users with Subscription and can be found:

in Autodesk Desktop App > My Products
in Autodesk Account > Management > Product Updates.

I hope this helps you get back on track with your work.

Best Regards,

Sinziana Panaitescu

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