topic Motionbuilder 2019 won't start in MotionBuilder Forum

Motionbuilder 2019 won't start

anedjaranas1234 — Thu, 28 Mar 2019 11:55:59 GMT

Hey,

I installed motionbuilder 2019, and it won't start, the statup screenshows up, it gets stuck on restoring user interface, please wait...
I'm on windows 10, using RTX 2080 TI, and threadripper 2990WX !

Re: Motionbuilder 2019 won't start

buic — Tue, 16 Apr 2019 20:02:41 GMT

Thanks for reporting this. We are looking into this. This is one of the newer systems that isn't supported (yet).

Re: Motionbuilder 2019 won't start

rodbrew2 — Tue, 25 Jun 2019 18:24:36 GMT

I have a system almost identical to this and having the same issue. Has been any progress on this.

Thanks

Re: Motionbuilder 2019 won't start

Anonymous — Thu, 27 Jun 2019 17:08:50 GMT

I'm also experiencing this with a new threadripper.

Re: Motionbuilder 2019 won't start

buic — Fri, 28 Jun 2019 16:04:24 GMT

Could you try turning off hyperthreading? These particular systems are not working well with hyperthreading.

Re: Motionbuilder 2019 won't start

rodbrew2 — Tue, 02 Jul 2019 17:59:14 GMT

Did you want me to turn off hyperthreading as a test? Is there a way to turn it off for individual programs? I did try to set the affinity to 1 as it was loading but it still hung on that screen.

Re: Motionbuilder 2019 won't start

Anonymous — Mon, 23 Sep 2019 21:08:21 GMT

Just wanted to chime in and let you know disabling hyperthreading (or multi-threading on an AMD system) DID fix this problem for me! I'm also running threadripper 2990wx on an ASUS Prime X399-A. Setting SMT mode to "disabled" in the bios was the fix.

Cheers!

Re: Motionbuilder 2019 won't start

dpressler — Sun, 13 Oct 2019 04:16:51 GMT

I have the same problem, I'm also on Windows 10, using RTX 2080 TI, and threadripper 2990WX

Re: Motionbuilder 2019 won't start

rodbrew2 — Thu, 07 Nov 2019 20:00:26 GMT

So how did this affect the performance on other applications? I'm pretty sure I don't want to turn off hyperthreading for rendering.

Autodesk is there any work being done on this issue?

Re: Motionbuilder 2019 won't start

Anonymous — Thu, 07 Nov 2019 21:29:03 GMT

Yes, it will affect performance in other applications.

With that in mind, I've found myself disabling multi-threading to work in Motionbuilder and when I'm done I switch it back on. Yes, it's a pain going back and forth like this but it is the only solution for me at the moment.

Hoping the next release doesn't have this problem...

Re: Motionbuilder 2019 won't start

Anonymous — Thu, 07 Nov 2019 21:32:11 GMT

I had this issue, the recent update eliminated it and I no longer have to
turn off multithreading.

Re: Motionbuilder 2019 won't start

buic — Fri, 08 Nov 2019 13:35:24 GMT

Hi All, We recently released an update called 2019.1. It has a fix for this issue.

https://knowledge.autodesk.com/support/motionbuilder/learn-explore/caas/CloudHelp/cloudhelp/2019/ENU/MotionBuilder-ReleaseNotes/files/MotionBuilder-ReleaseNotes-release-notes2019-0-1-html-html.html

Re: Motionbuilder 2019 won't start

rodbrew2 — Fri, 08 Nov 2019 22:40:21 GMT

Worked here. Thanks Autodesk.