topic Re: Maya does not load in Maya Forum

Maya does not load

Anonymous — Sun, 12 Mar 2017 10:39:34 GMT

It just sits there like this....

And while were at it, if anybody from Autodesk sees this, students REALLY love the nag screen you force us to click every 5 minutes when we use autosave (because who wouldn't with how often this software crashes)...

Re: Maya does not load

Anonymous — Mon, 13 Mar 2017 23:44:40 GMT

Maya 2016 does not load either.....

Re: Maya does not load

Anonymous — Tue, 14 Mar 2017 13:40:49 GMT

Great support guys.... No wonder people would rather just pirate your software than get it legitimately, the support is nonexistent...

Re: Maya does not load

faline.custodio.da.silva — Tue, 14 Mar 2017 15:15:17 GMT

Hello @Anonymous,

I apologize for the inconvenience, we must have missed this when it was first posted.

If you would like to create a formal case for this issue please follow this guideline: Submitting & Viewing Support Requests

I understand that you are experiencing issues with Maya not loading.

To resolve this issue use the MS fix it utility to remove the 'Name not available' entries.

http://support.microsoft.com/mats/Program_Install_and_Uninstall

1.) Click the "Run now" button in the Fix-it box.

2.) Accept the License Agreement.

3.) Choose the option "Detect Problems and let me select fixes to apply".

4.) Select "Uninstalling".

5.) When the list of installed programs populates, select the one from the list you are unable to reinstall and then click Next and Yes.

6.) When the tool completes there may be remnants left so please delete the directory where the product was installed.

After completing these steps try installing Maya 2017 then the Update 3.

Post the results to this thread.

I hope this information is helpful to you. Let me know if you have any other questions, I'm happy to help!

Cheers,

Faline

Re: Maya does not load

Anonymous — Tue, 14 Mar 2017 23:55:11 GMT

No change. Still just shows output window and command window. No Maya, no errors.

Re: Maya does not load

cornelh — Wed, 15 Mar 2017 14:55:46 GMT

@Anonymous

Another issue that can make Maya to not load is either licensing issues and Graphics card drivers that are corrupted.

On your end, please do a "clean install" of your graphics drivers, reboot your machine and try again.

If this is a Licensing issue, I would suggest following the link Provided by Faline in her post on creating a support case for an Installation and licensing expert to get a hold of you. For this you will need to update your Autodesk Account with a proper phone number to be reached at and list at least your country and state of residence so a Specialist in your time zone can get to you in at time that corresponds to your time zone.

We look forward to hearing back from you. Best of luck.

Re: Maya does not load

Anonymous — Wed, 15 Mar 2017 15:13:05 GMT

Already did that when installing drivers as this is a fresh format, no difference, and neither explanation explains why a blank command window and output window show.

Re: Maya does not load

Anonymous — Fri, 24 Mar 2017 15:25:42 GMT

Still nothing........

Re: Maya does not load

natasha.l — Fri, 24 Mar 2017 16:04:08 GMT

Hello @Anonymous,

You mention it always crashes, that should not be happening. It indicates something on your machine is not allowing the software to load at start up & function.

Please Try Using the Autodesk Prerequisite Checker to check the requirements for the software and performance suggestions. If you meet them and adjust the performance settings as suggested then try the software again.

If the above does not resolve the issue continue with:

Make sure you have an updated graphics card driver on the manufacturer's website (Assign the correct Graphics Card - Step #8)
Update your product with the latest service pack or Hotfixes by visiting the Autodesk website or account
Locate the install log or Control Panel for Microsoft Visual C++ have properly installed
In Windows Start, delete unnecessary items in the Windows Temp folder, but do not delete the Windows Temp folder itself. You can locate the Temp folder by entering %TEMP% in the Search bar of Windows Start
Temporarily disable antivirus & firewall, use Task Manager to "End Task" feature to end the anti-virus software or other items that could be running in the background
If the above does not resolve the issue continue & try Clean Uninstall of the product and downloaded via Autodesk Virtual Agent and install the product again

Thank you for posting, let us know how it turns out.

Re: Maya does not load

Anonymous — Fri, 24 Mar 2017 16:14:40 GMT

For the love of god...... I never said anything crashes. Maya loads without any errors, its just all the application shows as is an empty command window.....

1) I have a GTX 1060 with all the latest drivers per Geforce Experience
2) Already done that multiple times
3) I am not missing any prerequisites

4) This has happend even on a fresh format

5) Done, did absolutely nothing and doesn't explain my symptoms AT ALL

6) ALREADY DID THIS MULTIPLE TIMES SO STOP SUGGESTING IT

Re: Maya does not load

Stephen.Blair — Fri, 24 Mar 2017 16:26:22 GMT

Can you run mayapy and load a scene? Or does that fail too?

How about mayabatch (something like mayabatch -file someMayaFile.mb -command "file -save") ?

If you start Maya from the command line with the -log flag (to capture a log), does the log have anything in it?

Finally, this isn't for everyone, but I always use Process Monitor to see what's going on at startup.

Re: Maya does not load

Anonymous — Fri, 24 Mar 2017 16:33:01 GMT

I run mayapy but it just sits at a prompt, dont know what to do.

Here is log:

Initialized VP2.0 renderer {
Version : 2016.3.18.11. Feature Level 5.
Adapter : GeForce GTX 1060 6GB/PCIe/SSE2
Vendor ID: 4318. Device ID : 7171
Driver : .
API : OpenGL V.4.5.
Max texture size : 16384 * 16384.
Max tex coords : 32
Shader versions supported (Vertex: 5, Geometry: 5, Pixel 5).
Shader compiler profile : (Best card profile)
Active stereo support available : 0
GPU Memory Limit : 6144 MB.
CPU Memory Limit: 15556.4 MB.
}
OpenCL evaluator is attempting to initialize OpenCL.
Unable to detect NVidia driver version. Disabling asynchronous read-back for OpenCL.
Detected 1 OpenCL Platforms:
0: NVIDIA Corporation. NVIDIA CUDA. OpenCL 1.2 CUDA 8.0.0.
Supported extensions: cl_khr_global_int32_base_atomics cl_khr_global_int32_extended_atomics cl_khr_local_int32_base_atomics cl_khr_local_int32_extended_atomics cl_khr_fp64 cl_khr_byte_addressable_store cl_khr_icd cl_khr_gl_sharing cl_nv_compiler_options cl_nv_device_attribute_query cl_nv_pragma_unroll cl_nv_d3d10_sharing cl_khr_d3d10_sharing cl_nv_d3d11_sharing cl_nv_copy_opts
OpenCL evaluator choosing OpenCL platform NVIDIA Corporation.
Choosing OpenCL Device GeForce GTX 1060 6GB. Device Type: GPU Device is available.

Re: Maya does not load

Stephen.Blair — Fri, 24 Mar 2017 16:49:55 GMT

You'd do something like this:

>>> import maya.standalone
>>> maya.standalone.initialize()
>>> import maya.cmds as cmds
>>> cmds.file(new=True, force=True)

>>> cmds.file('/home/stephen/maya/projects/default/scenes/cube.mb', o=True)

Re: Maya does not load

Anonymous — Fri, 24 Mar 2017 16:56:12 GMT

Those commands executed fine and I pointed it to one of my ma files just fine. No errors.

Re: Maya does not load

Stephen.Blair — Fri, 24 Mar 2017 17:12:28 GMT

Ok, so we're eliminating things. That startup log looked ok to me. Nothing obviously wrong, at least not for me. But I'm not a Maya expert.

mayapy runs, so it's not a low-level problem that would stop mayapy.

If you get a Process Monitor log and post it, I'll take a look and see if there's anything in there.

http://vimeo.com/22607781

A few minutes with the log will tell me whether there's something obviously wrong on the system.

If not, then at least we know it's not something like a missing dependency.

Re: Maya does not load

faline.custodio.da.silva — Fri, 24 Mar 2017 17:15:02 GMT

How to get a Process Monitor log screencast:

Cheers

Re: Maya does not load

Anonymous — Sun, 26 Mar 2017 14:24:23 GMT

Same issue here!

My Maya 2017 student version was working well until yesterday... now it's stuck at blank screen. 😞

I have written down a new post just in case:

https://forums.autodesk.com/t5/maya-forum/maya-2017-seems-to-be-stuck-when-launching/td-p/6973870

Plus, as Stephen.Blair suggested, I tried to load Maya file in command interpreter, and it worked fine.

I appreciate if Autodesk people can help me with this issue ASAP.

Re: Maya does not load

Anonymous — Sun, 26 Mar 2017 14:52:55 GMT

Eureka!

Thanks to faline.farwell, who guided me to Process Monitor,
I was exactly able to find out the cause of this issue.

At least in my case, the issue was due to userPrefs.mel, found in the following path:
C:\Users\<My User Name>\Documents\maya\2017\prefs

When I used the Process Monitor to inspect the Maya.exe process that is stuck,
I found out that it was constantly trying to read userPrefs.mel.

Seemed like file corruption has happened 😕 so I just deleted it.
And now it works fine!!

I really appreciate you for helping me with this issue.
Thanks a lot! 🙂

Re: Maya does not load

Anonymous — Mon, 27 Mar 2017 08:41:16 GMT

Re: Maya does not load

Anonymous — Mon, 27 Mar 2017 08:42:23 GMT

Hi, Maya has many more shelves than the ones displayed by default in the user interface