topic Re: Blue death when rendering in Arnold in Maya Forum

Blue death when rendering in Arnold

artofillusionist — Wed, 05 Jul 2017 13:24:07 GMT

I use Windows 10, Maya 2017 Update 3 and Arnold 1.4.2. Earlier I didn't has any blue death. This is my first and 3x when I rendering. I use 8k displacement map and "sss auto bump turn on" on the render tab, maybe this cause? I have little overclocked i7 4790k (4,6ghz), 32gb memory. What do you think?

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffb582e73a1028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

PROCESS_NAME:  maya.exe

CURRENT_IRQL:  f

STACK_TEXT:  
ffff9e81`e45346f8 fffff802`24a5d27f : 00000000`00000124 00000000`00000000 ffffb582`e73a1028 00000000`be000000 : nt!KeBugCheckEx
ffff9e81`e4534700 fffff802`24435bdc : ffffb582`e73a1028 ffffb582`e6eee830 ffffb582`e6eee830 ffffb582`e6eee830 : hal!HalBugCheckSystem+0xcf
ffff9e81`e4534740 fffff802`24a5d76c : 00000000`00000728 00000000`00000006 ffff9e81`e4534b30 00000000`00000000 : nt!WheaReportHwError+0x258
ffff9e81`e45347a0 fffff802`24a5dac4 : ffffb582`00000010 ffffb582`e6eee830 ffff9e81`e4534948 ffffb582`e6eee830 : hal!HalpMcaReportError+0x50
ffff9e81`e45348f0 fffff802`24a5d9ae : ffffb582`e6eedf40 00000000`00000001 00000000`00000006 00000000`00000000 : hal!HalpMceHandlerCore+0xe8
ffff9e81`e4534940 fffff802`24a5dbee : 00000000`00000008 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xda
ffff9e81`e4534980 fffff802`24a5dd70 : ffffb582`e6eedf40 ffff9e81`e4534bb0 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xce
ffff9e81`e45349b0 fffff802`24367bfb : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
ffff9e81`e45349e0 fffff802`24367984 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x7b
ffff9e81`e4534b20 00000001`80869f28 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x184
000000da`cfdf97a8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x1`80869f28


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME:  GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE

BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE

Followup: MachineOwner
---------

Re: Blue death when rendering in Arnold

Stephen.Blair — Wed, 05 Jul 2017 14:06:44 GMT

It's a hardware error.

https://www.google.com/search?q=WHEA_UNCORRECTABLE_ERROR+0x00000124

Re: Blue death when rendering in Arnold

artofillusionist — Wed, 05 Jul 2017 14:57:06 GMT

What should I do? Because I use very strong my pc for 3d, zbrush and many renders with 3ds max, keyshot also... this is about 1,5 year system and I never got similiar problem.

Now I am updating all my drivers.

Re: Blue death when rendering in Arnold

mspeer — Wed, 05 Jul 2017 15:09:26 GMT

Hi!

Rendering a 3D Scene stresses your system more than any other application, so it may be possible that hardware problems become only apparent when doing this.

This problem could be caused by overheating, defect Memory, CPU or any other hardware problem.

Overclocking can lead to this type of problem.

Re: Blue death when rendering in Arnold

artofillusionist — Wed, 05 Jul 2017 15:15:48 GMT

Now I set the default bios setting, by the way already 1,5 year long with this system I rendered a lot and was no any problem yet. Maybe need clean inside also but I think not much dust there.

Re: Blue death when rendering in Arnold

mspeer — Wed, 05 Jul 2017 15:47:52 GMT

Hi!

Not cleaning the system 1.5 year long can also result in a problem.

More dust, more heat, this also couples with components getting older (and some of them age faster if stressed more).

I can't say if this is the problem in your case, but i have seen computer where the problem(s) where caused by this..

Re: Blue death when rendering in Arnold

artofillusionist — Thu, 06 Jul 2017 09:15:17 GMT

I understand what you say just yesterday I rendered strong with KeyShot also and was no problem, the problem only occured with Arnold.

Sometimes was cleaned my computer inside. Now I set back the default bios setting, probably the overclocking was the problem. Lets see what happen after some rendering...

Re: Blue death when rendering in Arnold

artofillusionist — Wed, 12 Jul 2017 10:47:35 GMT

I think the problem was the overclocking something in the BIOS.