topic Re: Maya 2017 crashing when loading plug in window in Maya Forum

Maya 2017 crashing when loading plug in window

krystle — Fri, 07 Jul 2017 15:19:01 GMT

After months of using Maya 2017 with no problems, the software immediately crashes when I try to load the plug in window. I've tried uninstalling maya and reinstalling Maya 2017 and am still having the same issue. I have also tried updating to update 4, which resulted in crashing maya upon startup. Has anyone had this problem and found a solution?

Re: Maya 2017 crashing when loading plug in window

sean.heasley — Fri, 07 Jul 2017 15:35:05 GMT

Hi @krystle and welcome to the community!

First off you may want to try deleting your settings/preferences.

If that doesn't work be sure to check all of your drivers and make sure they are all up to date and or compatible with Maya.

Re: Maya 2017 crashing when loading plug in window

krystle — Fri, 07 Jul 2017 16:24:14 GMT

thanks @sean.heasley! I tried both of those things and neither of them worked. I also noticed I am getting this error when Maya loads. I'm not sure if it is related: // Error: file: C:/Program Files/Autodesk/Maya2017/scripts/startup/autoLoadPlugin.mel line 32: Plug-in, "Mayatomr", was not found on MAYA_PLUG_IN_PATH.

Re: Maya 2017 crashing when loading plug in window

sean.heasley — Fri, 07 Jul 2017 17:08:38 GMT

It looks like Maya is having trouble finding your plug-ins. Try removing all 3rd party plug-ins from the plug-in folder then reinstalling the ones you need.

Re: Maya 2017 crashing when loading plug in window

krystle — Thu, 13 Jul 2017 14:49:25 GMT

I do not have any third party plug ins installed. I am still having the same issues even after un installing and re installing. Maya crashing the moment i press "plug in manager". I am also getting this bit in the script editor upon start up, not sure if its related:

"onSetCurrentLayout "Maya Classic";

file -f -new;

preferredRenderer -makeCurrent;

// Warning: file: C:/Program Files/Autodesk/Maya2017/scripts/startup/rememberViewportSettings.mel line 29: Active stereo does not work with Aero enabled. Active stereo has been disabled. //

// untitled //

commandPort -securityWarning -name commandportDefault;

// Error: file: C:/Program Files/Autodesk/Maya2017/scripts/startup/autoLoadPlugin.mel line 32: Plug-in, "Mayatomr", was not found on MAYA_PLUG_IN_PATH. //

// AbcExport v1.0 using Alembic 1.5.8 (built Dec 24 2015 17:28:19) //

// AbcImport v1.0 using Alembic 1.5.8 (built Dec 24 2015 17:28:19) //

// Error: moduleInfo -d -mn " ¥ˆÉµ"DcÛ *N<ÑâÎ4’NÜˆÕþç¦WÂr ŽAZh Z+C<`þ¡ÍÖ„ ~M ¢ŒU“Œ¬„Ìq¥Ä%M<,zÚ[ÀgÐ‰ ¼ éR"; //

// Error: Line 1.30: Syntax error //

// Error: moduleInfo -d -mn " •’[D çVôÇèÂ ÒôƒÛ»ö” ³® ÷‰XÑ’Îéì„s~ œ ZŠÄr0ƒZòi y"òAÎÝñ’Vz¨š"; //

// Error: Line 1.75: Syntax error //

// Error: moduleInfo -d -mn " " † N¥"; //

// Error: Line 1.22: Syntax error //

// Error: line 1: No module definition file found //

// Error: moduleInfo -d -mn " È_ p¤W{áWÐîâ ó7~Ù§ §¶ +OØMÞ *•÷ ä“-hÿ ¬'O+îÉ¿¶"7µê 1‹ÉCº ØJ±œ] ³"; //

// Error: Line 1.69: Syntax error //

// Error: moduleInfo -d -mn """; //

// Error: Line 1.23: Unterminated string. //

// Error: moduleInfo -d -mn "" ,aä "; //

// Error: Line 1.21: Syntax error //

// Error: moduleInfo -d -mn "#Ÿ x¥í”–+g Œ m|‰Ó[¤]1wH¸G|"; //

// Error: Line 1.29: Unterminated string. //

// Error: moduleInfo -d -mn "$ Á\ á)‡¹Ñ 8\þ ç ‡s7 wÞ ’GÞÐ Òàl—‚Þ ‘ ¢ˆF"; //

// Error: Line 1.56: Unterminated string. //

// Error: line 1: No module definition file found //

// Error: moduleInfo -d -mn "6ùý í4^ãU¶Ã›žÈæÊ¨i^åâüüg"* ¿-y$kó×cé3Éð+Äý› Áa/… "; //

// Error: Line 1.45: Syntax error //

// Error: line 1: No module definition file found //

// Error: moduleInfo -d -mn "WŠx÷ˆêŽNÝ%êMdnãø‘rž% ™" i ‰ÌßÑùöÁ Tµf ÿüö]´8Ÿª@$¢' ´§½£Œb¤ýº‡ŠÖ¶+R<RDî ‘ Š]ÛùØXM; kŽ:æ •û©÷Þ¹¥€ê$ éhßùi˜ªù#€ //

// Error: Line 1.43: Syntax error //

// Error: moduleInfo -d -mn "_ÚHâ¿ˆ „¢ …7"yÂm†bøÇ 5 ÑüXß` ÙÒž” Š`°´‘ÊKarBÁ`Ü D~LBÄ"; //

// Error: Line 1.36: Syntax error //

// Error: moduleInfo -d -mn "`/!O[h*TŸ O @ Õ½xÊÁ?3Ð¢š4ì÷K‰ ‹x…5Ê’ pXŠí,ËGž² z¬@'b¦â oD´ !ù©Ñ¢âq³Ÿ*WßŒÂp4n½ æ"š8œ¹œM ¶\† /_›:¯{÷´^þ J2áA€ //

// Error: Line 1.102: Syntax error //

// Error: moduleInfo -d -mn "bÿÝ[(ß^|ßaøáµï! ú[ÌÓÇ*¹s ×ä i8³9 Šóå’nM c¯¿( "; //

// Error: Line 1.43: Unterminated string. //

// Error: moduleInfo -d -mn "c<»"žíF-´žZI êè‰ƒÃ¢x>ãå‚ÜßÆ#â©'šƒ<àxùÇO7”Ò( ~¸“ô—’ŠøèBS"; //

// Error: Line 1.24: Syntax error //

// Error: moduleInfo -d -mn "‘Ùè =¢Gôˆ Ñ#zD è =" % ÿ9»b9' ¼:"; //

// Error: Line 1.39: Syntax error //

// Error: moduleInfo -d -mn "£3¶%N–gD ‡Ø'q²ÐŠuÀ‹Y mÊóˆ 1£ò˜ &‚E†?`ÌVhÿU§G3 N.ü!¿ÕÆî› ³ ðÑW8M¢!a"; //

// Error: Line 1.49: Unterminated string. //

// Error: line 1: No module definition file found //

// Error: moduleInfo -d -mn "¹ ÐYîîË;È qç¸«©Î?X.¯ &( w7>~$n2ãÖ² ã4M[áåäÅ Üæ n‚ÅªËÇ°áüQ @ "; //

// Error: Line 1.22: Unterminated string. //

// Error: moduleInfo -d -mn "¹ ÐYîîË;È qç¸«©Î?X.¯ &( w7>~$n2ãÖ² ã4M[áåäÅ Üæ n‚ÅªËÇ°áüQ @ "; //

// Error: Line 1.31: Syntax error //

// Error: line 1: No module definition file found //

// Error: moduleInfo -d -mn "ëÔ;.4URñ¯CÕj ÕúŽUë˜/ Ójwt{"; //

// Error: Line 1.31: Unterminated string. //

// Error: line 1: No module definition file found //

// Error: moduleInfo -d -mn "îU v+É|/k~<ìÅ ¶ÆãQl-xè Û¥¼‹Ù (ú¸p à×úü®¡¼Z/g¡$Ç"; //

// Error: Line 1.54: Unterminated string. //

// Error: line 1: No module definition file found //

// Error: moduleInfo -d -mn "þÂ%k-©"1 ÆIÉ2CÒï Æ ˆOg qAÒ¯4Î ¬=A*ÌÏ’®<i gÊ oýñ>Ò{ã‹gw/Ÿ”\!¾‹>$ Ñýƒ"; //

// Error: Line 1.28: Syntax error //

// Error: file: C:/Program Files/Autodesk/Maya2017/scripts/startup/autoLoadPlugin.mel line 32: Plug-in, "xgenMR", was not found on MAYA_PLUG_IN_PATH. //

// Error: file: C:/Program Files/Autodesk/Maya2017/scripts/startup/autoLoadPlugin.mel line 32: Plug-in, "BifrostMain", was not found on MAYA_PLUG_IN_PATH. //

# pymel.core : Updating pymel with pre-loaded plugins: mayaHIK, GamePipeline, CloudImportExport, tiffFloatReader, bifrostvisplugin, ikSpringSolver, ik2Bsolver, xgenToolkit, AbcExport, retargeterNodes, gameFbxExporter, VectorRender, OpenEXRLoader, lookdevKit, Unfold3D, Type, mayaCharacterization, modelingToolkit, MayaMuscle, rotateHelper, matrixNodes, AbcImport, deformerEvaluator, autoLoader, sceneAssembly, gpuCache, Substance, OneClick, shaderFXPlugin, bifrostshellnode, renderSetup, GPUBuiltInDeformer, ArubaTessellator, quatNodes, fbxmaya #

evalDeferred "shaderBallRendererMenuUpdate";

import arnold

// Successfully imported python module 'arnold' //

import mtoa

// Successfully imported python module 'mtoa' //

import mtoa.cmds.registerArnoldRenderer;mtoa.cmds.registerArnoldRenderer.registerArnoldRenderer()

Maya 2017 importing module pymel 1.0.9 (C:\Program Files\Autodesk\Maya2017\Python\lib\site-packages\pymel\__init__.py)

// Successfully registered renderer 'arnold' //

// Warning: file: C:/Program Files/Autodesk/Maya2017/scripts/startup/autoLoadPlugin.mel line 32: Loading plug-in "mtoa" has resulted in changes to the scene that may need to be saved. //

updateRendererUI;

updateRendererUI;"

Re: Maya 2017 crashing when loading plug in window

Anonymous — Fri, 14 Jul 2017 01:07:11 GMT

maybe this will help?: https://forums.autodesk.com/t5/maya-shading-lighting-and/mayatomr-bundle-in-2017-will-not-load/td-p/6836941

Re: Maya 2017 crashing when loading plug in window

sean.heasley — Mon, 17 Jul 2017 13:57:13 GMT

Hi @krystle

When you go to uninstall, be sure to delete every Autodesk/Maya folder that can be found in your C drive as well as your documents folder etc.

Then try a reinstall.

Let me know if anything changes!

Re: Maya 2017 crashing when loading plug in window

jordan.giboney — Tue, 18 Jul 2017 18:28:45 GMT

Hi @krystle

Thanks for posting! Sorry to hear that Maya is misbehaving. I wanted to check in and see how things were going?

Given that you have already reset your preferences and updated your drivers (thank you for trying those suggestions!), I would recommend doing a clean uninstall as @Anonymous suggested. The errors that Maya is giving you is related to your plugins (Mayatomr for example is an abbreviation of "Maya to Mental Ray"); Maya is unable to find them and connect them to Maya through the Plugin Manager.

Here are some links that can help you fully uninstall Maya and start with a clean slate:

Microsoft Fix it Tool - if you are on windows, uninstalling with this program will clean up any files left behind by previous installs that may be causing hangups with your current install of Maya.
Clean Uninstall

Please note that uninstalling Maya does not automatically reset your preferences, so I would recommend deleting or renaming your old preferences folder as well 🙂

Thanks for your time. Let me know if you have any other questions pertaining to this issue, I would be happy to help!

Re: Maya 2017 crashing when loading plug in window

sean.heasley — Thu, 20 Jul 2017 15:11:03 GMT

Hi @krystle just checking in, are you still having this issue?

Re: Maya 2017 crashing when loading plug in window

krystle — Mon, 24 Jul 2017 15:04:07 GMT

Coincidentally my computer crashed since posting this problem. I was never able to resolve it using any of the methods suggested above, however the problem is now fixed since i have installed maya on my new computer. Thanks for all the advice!

Re: Maya 2017 crashing when loading plug in window

sean.heasley — Mon, 24 Jul 2017 15:09:58 GMT

Ahh computer crashes suck but at least you found some good out of it :P. Hopefully this issue doesn't arise again!